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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the companyās commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I spoke with Alexandra, as she was very pleasant as well as professional. She answered all my questions and advised I would receive a follow up email regarding room rates.
Very patient and helpful. Stayed with me til problem was resolved.
I had my dates confused and she was very patient while I sorted that out
We looked up the phone number feeling certain it was to the hotel location.
When we arrived we had a reservation but with excessive charges added. " extra fees!
We were told "Tyler " would wave our pet fee.Not doneā¦ also assured 3rd floor.
Not done. Extra $67,00
Scam! How do you sleep at night.? We are seniors! You stink.
After trouble on website (every time I clicked on book room it said "sorry, that room was just booked"), I called.
The agent was very competent, easy to work with, got me in the room I wanted.
Eboni was so sweet and helpful. Her attitude and personality was amazing. More companies should have people like her on the phones. I so appreciate the fact that she spoke clear English and I could understand every word she said. If I could give her a 100 star rating, I would!
He was very helpful and efficient and friendly and got me the rooms I wanted
Ebony was very patient and helpful with our reservation. I had difficulty with my corporate card and she helped me walk through the process and complete the booking with grace and patience!
Good to talk with a human being. Got reservation done quickly. I can rest assured that everything is in order.
Polite and efficient employee.
The original hotel I requested was booked for the holiday weekend. Great job sourcing another. My experience was seamless and simply efficient.
Booking agent, was so kind and patient to me. Excellent service!
Outstanding support by Lindsey! She provided great guidance and was very friendly. Kudos!
Super job, room booked in a few minutes. Contact was very courteous and professional
Excellent
Agent was very accommodating and knowledgeable.
She also demonstrated much patience in answering all my queries.
It was the middle of the night I needed a room. I was exhausted. I called this number, and I was greeted by the most beautiful voice. I found my experience, relaxing, easy I found my representative was very knowledgeable and every single way, friendly and kind. I think she needs a raise.
BookOnline masquerades as the hotel website, doesn't make it clear you are paying in foreign currency and is appalling with processing a refund.
21 business days after cancelling my booking I'm still waiting and now intend to report this site to the Australian Government website Scamwatch
Jesmae, did outstanding job of processing my request for to get me a room fast and efficient. Very happy with the room suggestion and total booking
Pleasant to speak with and explained new procedures I was not familiar with.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members