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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Janella was very helpful to me securing a room for my friend's birthday party. I am unfamiliar with the area, also she assisted me when my credit card info didn't go through. She was very patient and walked me through the steps. She is a credit to your staff. It was a pleasure working with her.
Giselle was personable, factual and extremely helpful! She also had a great sense of humor!
You are lucky to have such a nice employee!
I called your phone number and thought I was talking to an agent from the Holiday Inn South Winnipeg Manitoba. I asked fir a room under the Southwest Cougar hockey team I was not told I wasn't speaking to the person I was supposed to be in the country of Canada When I went to check in I was asked why I booked through the USA I said I didn't know I was So I was confused as I had specifically asked to be booked with the hockey team. As we had booked under them before as a group rate. I was never told that I wasn't speaking to talking to an online booking agent so instead of a 169.00 charge I paid a charge over 200.00. The girl at the front desk told me to contact you to try to get this resolved As she couldn't help me any further she also told me this happens often and to let you know about it as people actually think they are talking to the actual front desk clerk at the hotel they are booking in. Hopefully this can be resolved as at no point was I told I was dealing with an online booking person from the USA. Thanking you in advance
Took a chance and decided to call in our reservation. Great idea! Got the room we wanted, better than internet pricing. Service was prompt courteous and helpful.
Helpful and kind for last minute travels
Asked if the hotel had a shuttle. Assured us it did and gave us two numbers to the property. One didn't work and the other is what we used to call for the shuttle and they said they had no shuttle. Calling ahead, the hotel front desk cannot find our reservation
Called a number given to make hotel reservation at a specific Holiday Inn Express in Phoenix Az. Jose was very efficient and clear with the info.
Cleon did an AMAZING job helping
Me with a hotel in downtown Atlanta for the Apparel mart. He was so very helpful and found the perfect
Place for me…just 1 block away! Please brag on him or give him a big raise! He would deserve every penny!
Cleon did a truly terrific job assisting me with my hotel needs. He was professional, patient, and very knowledgeable, and he took the time to clearly explain everything while making sure my concerns were fully addressed. His communication was excellent, and he made the entire experience smooth and stress-free. I genuinely appreciated his positive attitude and willingness to help. Great customer service like this makes a real difference—thank you, Cleon!
Jose was really patient and helpful with me, I almost booked a hotel in the wrong city and they were able to double check and help me out. Thanks so much, I would absolutely love to do business with this person again!
My customer service experience waa impeccable. Wendy waa Lind, considerate, knowledgeable, as well as efficient. She was a pleasure to assisted by.
I needed assistance to make my reservation for Hampton Inn & Suites. No only was shebpatuent with my stumbling around, but she was pleasant and professional.
I could understand every word she said.
She was patient with a good sense of humor. Didn't rush us. Extremely helpful. She cares about our experience, she's doing her job, explained everything. A+ and a raise!
Carlos was flexible to meet our requirements to 100% satisfaction, location, budget, amenities and beyond everything else 3 languages: english, Spanish and Portuguese. Amazing!
Elmax was wonderful to work with in securing my reservation. He went above and beyond in helping me with the best room for our stay next week! Thank you Elmax!
Just wanted to say a huge thank you for your excellent customer service in booking my future stay at the Old Faithful Inn. Your explanations were excellent!
Not happy about booking in American dollars wasn't explained to me so I could understand the reason for this. Said if I wanted to book in Canadian dollars then the room wasn't available.
I was having trouble booking a larger suite for 6 adults to celebrate a girlfriend's big birthday and Antonio got us all squared away in minutes! Thanks we can't wait to come celebrate and relax!
Friendly and helpful staff. Previous visit there was with 4 kids and 4 adults. They were very accommodating and shuttle was prompt. If this stay reflects the last one, it will be my go-to for BWI.
Jude was super helpful and patient with all my questions in booking a hotel stay for a cross country move! He made sure to clarify and double check all the details, and he was very friendly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members