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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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She understood my needs and took care of them. What more could you want?
Rachel was very nice. Assisted me with my booking reservations. Process was easy…
I was going to cancel once I determined this to be third party
James was extremely helpful with my booking. Very polite and answered all my questions.
Please give Lauren our thanks for her outstanding service in helping me establish reservations. Our family member is being flown in for a heart transplant & I was a basket case when talking with her. Please thank her for her calmness in assisting me.
Carlos was very helpful! Super easy to book and pay via the phone. Overall great service!
The agent was very good. Helpful. Everything was great
Thinking I was calling the hotel, I reached this person who represented herself as being with the hotel, but I now know was Expedia. She lied about seeing the block of rooms that were to be held for a funeral gathering, and lied saying there were only 2 rooms left! This enticed me to take the room, at what turned out to be twice as high as the blocked room rate. I had to call the hotel GM to get it cancelled without a 30% cancellation fee, and it was still weeks before the check in date!
I was frantic because I didn't know if I had booked a hotel for our tournament and Ebony did a great job walking me through everything and getting me and my family a place to stay! She was courteous and very knowledgeable. Thanks again.
Very friendly
Confirmed my information
Sent confirmation email
Helped me find a fair rate.Would definitely recommend.
Excellent customer service! Very patient and was very pleasant and helpful.
Great it started with Wanda. Who checked me in. Nice to meet a friendly face in addition to her giving me a complimentary bottled water.
Very clean hotel rooms and very well kept up with beautiful pool landscape and jacuzzi
Michael Anthony was efficient and very courteous! I would recommend him!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members