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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Michael Anthony was efficient and very courteous! I would recommend him!
The agent was wonderful and I appreciated her help, her patience and caring.
He answered all my questions about the room and travel with pets and we efficiently made the reservation
Pushy and insistent. Knew I could see the correct rate and lied that it would be adjusted. Hotel was actually only 104.00. Lesson learned by this weary traveler taken advantage of
Horrible experience! My wife and I are on our honeymoon. We asked multiple times if the room we were booking would have a hot tub in it. We were told NUMEROUS times that it did. We asked many times throughout the conversation and were reassured every time that we would indeed have a hot tub in our room. When we arrived, the front desk informed us that there isn't even a hot tub on the premises whatsoever. We were simply lied to. I am only giving this rating one star because you cannot select zero. Again, HORRIBLE experience!
Called to book ski and stay package. Repeated that request 4 times. I was booked for room only. I couldn't change the reservation when I called back 5 minutes later after receiving the email and was told I could incur a cancellation fee of 30%. Horrible experience.
Dave was very professional, answered all questions and provided information needed for check in.
Miranda did an excellent job; professional, knowledgeable and helpful.
This reservationist had to deal with my unhappiness due to the price that she had originally told me about with me seeing a different price on line. She stated that there was a glitch in the site and guests were being charged the difference. She handled the situation well and we were able to come to a compromise. I as a business owner would NEVER place my employees in a situation such as a glitch and it not being their fault. I want to thank her for finding a compromise that was adequate for my interest of staying there. The company needs to learn to always accept responsibility, own up to the problem at hand and just suck it up. This is a surprise gift for my partner and a big birthday. I want this to be an exceptional experience as I am sure, you do as well. We will be eating at Spain that evening. Nothing is cheap. Thank you. Regards, Joyce Green
Absolutely amazing! Was super helpful had nothing but good intentions. She took her time to help and find the best deal rather than trying to get me off the phone quick and that was greatly appreciated. We need more people like Julia!
Kellee was Very kind & helpful. She assisted in booking two separate rooms with knowledge of procedure and experience opportunities
Daniel did an awesome job. He made everything seamless. Very good job. Appreciate you. Have a blessed day
Excellent Neil was helpful very clear in his conversations and I was able to book a room of my choice.
See the above description of experience.
Pleasant, personable & easy
Quick, to the point, accurate, and kind. A very good gentleman to speak to and was very helpful.
Paulina was very helpful in my booking talked me thru checking my info she sent me very polite in getting me what I needed
Easy to flak to and very informative. Found me a room faster than what I thought.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members