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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Paige was professional, helpful and gracious. She listened well to my reqirements and had appropriate suggestions.
I checked prices online and the hotel website said $188 then I picked the date, one night, then it went up to $305 and change. I called the 888# and the gentleman said he could wave the fees but not the taxes. Thank you!
I couldn't book online due to a credit card security measure and Rodrigo helped me out over the phone to book my stay. He was very polite and patient and I appreciated his extra help!
Margot was helpful and knowledgeable about hotels offerings. She walked us through the different options to choose from which led us to make the choice of booking our reservation. She is a keeper!
A good experience very helpful very nice and she walked me through everything
Delora was do kind helpful and patient she took time to explain answers to all my questions. Very happy.
Emmanuel did a great job quickly reserving the room I needed and explained all options and charges for the stay. Great customer service!
Daniel was very clearly spoken on the phone and easy to understand. He handled the call very efficiently.
Great job. Very efficient, pleasant, and knowledgeable. Got my issue resolved quickly.
Terrible, I asked up front if I was speaking directly with the hotel and the young lady implied that she was
She was awesome at explaining everything!
Very polite and answered all my questions with no problem!
I am very very disappointed, I wanted to book a room with the hospital discount as my dad is at Indiana University Hospital. The hospital told me to call Candlewood Suites directly. I called the number that was online for Candlewood Suites. I asked for the discount for hospital patient's family. Bethany Jane said the best she could do was $223.65. I asked if this was the actual Candlewood Suites front desk. Bethany Jane said no and stated that I could not book directly with Candlewood Suites. I asked for the direct number to Candlewood Suites and she would not give it to me until I booked with her. She said there were only 2 rooms left and then when I ask my family what they wanted to do Bethany Jane says there now was only 1 room left so we booked as there is a shuttle service provided for hospital patient's families. I feel like Bethany scammed me as the actual Candlewood Suites worker said that yes there is a patient family discount and the price should have been $162.63. So my dad who is very sick has to pay $61.02 more because Expedia would not give me the actual phone number until I booked. My dad won't let me and my brother and sister pay for this expense so I am deeply saddened by this experience. The only positive is now I know to never book with Expedia ever again.
Nirdaly was very helpful and pleasant to work with. She helped me get reservations for two rooms all on one card and one bill. I couldn't figure out how to do that on the app. It was a pleasure to speak with her.
Luis did a wonderful job assisting me in finding the best hotel with the best rates.
The support person was amazing, Ms. Zoila made sure that I understood everything before getting off of the phone
Your rep was knowledgeable and friendly. There was to much noise in the background that was disturbing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members