BookOnlineReviews 10,239

Customer service rep advised she was booking us a 2 queen bed room with a pull out couch as there are 2 adults and 4 kids and we get to the hotel and to our room to find that they don't even offer those. Now after already moving hotels once due to her guaranteeing they had this option and the pool worked, we left that hotel that actually had enough beds to accommodate us without a working pool.

She was very helpful and answered all my questions clearly and effectively. She made sure to double-check all spelling for accurate information input for my reservation and ensured I had all knowledge needed for a pleasant experience. Language barrier was a concern but she was one who definitely put those concerns to rest. Very nice, courteous, informative and helpful.

I was helped with booking a reservation for family members. Jennifer was very courteous,friendly and heloed me step by step. Thank you for an excellent experience.

I called to make reservations for a friend who has quite an unusual name.
Luis was quite patient as I spelt out the name.
Frankly, he was quite pleasant and I hope I'll get such service next time I call.
You have a great asset in Luis.

Clear, concise. Friendly. Very helpful. Thanks easy to make reservations.

Positive, polite and encouraging; Joel was committed, knew the business and was a gentle sell.

I explained that I tried to book online but it was still processing. I was told if I didn't get an email it hadn't gone through. The agent then booked the room, sent a link to enter credit info and I got a confirmation. Done.

Marty did a fine job and helped me get the best rate. On another note, I hate when this "resort fee" is added at the end. I'm already paying for a room at your hotel, and in my opinion everything should be included in that price. Just add this so called resort fee to the upfront price of the hotel. We are getting charged for it anyway so include it! I find this practice very deceptive by ALL hotels.

Ryan was very helpful. Very nice & polite. No problem making reservations. He covers everything so you don't have to ask any questions. More people need to be like him and this world would be so much better off.

Mr. Hernandez was courteous, kind patient and walked me through it. He's a great representative for Marriott

Very helpful and solved the problems I was having trying to make this reservation

Fast and accurate service with a smile in he voice

Very good job. Was very impressed with his performance. He's a asset to your company.

Very helpful. I appreciate the friendliness and personal touch

Booking.com utterly failed at getting me boomed for my stay as a volunteer at LRK3D. Neal found their error, then found me a room that met my requirements and got me sorted out. Based on my interaction with him I plan to do business with you every time I come to Lexington for work.

She was very professional and very informative She took care of everything I needed. I was able to get the room and not at the best rate I wanted but she was able to apply a discount.
Station asked people to do stuff and then I'll say at least 50 words and we're gonna take what I get. By

Great staff—-easy check in. Clean rooms ample parking. Gainesville is lucky to have this hotel.

Can't wait to visit again.

Mario provided one of the most exceptional service experiences I've ever. Traveling from out of town to meet family for an event when there is a major event taking place on the same weekend made me very anxious. Mario talked me through it and helped me book the best arrangements to fit my families needs. He was able to answer all of my questions and was so very patient with me. Thanks again, Mario you're the best!

Jennifer was very helpful in booking my reservation.

Pleasant, informative, easy to understand what I'm looking for