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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My experience was very good. Neal was very helpful in getting me booked including getting me appropriate discounts. The Inn was very comfortable and accommodating especially the breakfast included
Very knowledgeable and professional. Very pleasant. No problems
Patrick took my call and was very professional and very courteous
The host was very efficient and described the hotel very well. She double-checked all info and had a very pleasant demeanor. I'm glad she was the one who arranged my accommodations.
Hugo was a huge help finding me something that was pet friendly and close by. Also so very friendly
Friendly and helpful staff. Quick process as well. Answered all of my questions.
Excellent, Christian had patience with me, helped me with the many questions I had.
I was trying to book a reservation with Salvatore and I was not happy with the cancellation policy but he already charged my card each time he offered me a new reservation but I turned it down and he assured me it was cancelled right on the phone with him. I didn't think I'd have to fight to get my money back with each reservation I decided not to go with. He said oops I put your card through but I cancelled it. See I'm sending you the cancelled reservation. This is a scam and I am very unhappy with Hotel Planner and they better look into this and refund my money! I never agreed to it and Salvatore assured me the reservations were cancelled right away! I should have never been charged. Why would I need 3 reservations for the same week? I expect a full refund for the reservations I was assured were cancelled by Salvatore!
Paige was very helpful assisting my family in finding a hotel with indoor pool while in Georgia visiting mom for an unexpected trip.
Thank you,
Johnson Family
Customer Service Rep was knowledgeable, courteous and helpful.
Jorge was very helpful and polite.
Jorge Answered all my questions completely in booking my reservation with Tru by Hilton Oshkosh. I would highly recommend Jorge he is a great customer service representative. Truly very happy with my reservation and all of Jorges time and consideration.
Sincerely
Dee Bierman
Brenna was able to assist my family with accommodations with ease and we thank her for helping our family. Looking forward to meeting the staff in San Angelo TX.
Good listening skills, satisfied all needs and polite
Easy, friendly, fast! Appreciate the clear information and format for payment.
She was fast, efficient and friendly when taking our reservation and answering my questions.
Great customer service staff went over and beyond to make sure we had a great stay and I will recommend my family and friends to stay here at this wonderful hotel and casino.
Everything was great until I received my booking info and found out I was paying in US dollars.
That should have been shared with me.
So when I received my credit card update and it says 163.51 instead of the 113.00 total she told me, this makes me upset. When I questioned her on that I asked if that extra I'm paying was a deposit, she said Yes. She again did not clarify I was paying in US. NO where in our conversation or online did it say paying in US funds. Soooo disappointed!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members