On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Brandon was very nice and helpful. He was able to get my son and I booked for his soccer tournament in GA very fast and easy. He was polite and patient. Ty Brandon.
Paige was customer service at its best! Beyond helpful and resourceful and accommodating!
Jesmae pronounced my last name correctly, which is not easy. I am Karen Garloch. It is Gar-low, not Gar-lock. And she found me a reservation for less than I was finding online.
Online booking was an easy and professional experience
Abigail was so patient and helpful with me! Got everything the way it needed to be!
Very friendly service and very helpful with the reservation had to redo dates
He was such a gentleman! Took his time, explained things and was very patient and accommodating! I enjoyed our phone interaction very much
Very good stormy was polite and helpful. Will help my associates about the great experience provided by table mountain casino.
We spoke with your Customer Service Representative Michael Anthony. Michael was very nice, patient, knowledgeable, and professional. He explained the process and answered all of our questions. He did a great job!
Very efficient and professional
Was a pleasure to make reservations over The phone
August, was very professional, and kind. He helped navigate my booking process with the upmost ease. He was truly a breathe of fresh air.
My experience was very good. Neal was very helpful in getting me booked including getting me appropriate discounts. The Inn was very comfortable and accommodating especially the breakfast included
Very knowledgeable and professional. Very pleasant. No problems
Patrick took my call and was very professional and very courteous
The host was very efficient and described the hotel very well. She double-checked all info and had a very pleasant demeanor. I'm glad she was the one who arranged my accommodations.
Hugo was a huge help finding me something that was pet friendly and close by. Also so very friendly
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members