BookOnlineReviews 10,195

Just wanted to say a huge thank you for your excellent customer service in booking my future stay at the Old Faithful Inn. Your explanations were excellent!

I was having trouble booking a larger suite for 6 adults to celebrate a girlfriend's big birthday and Antonio got us all squared away in minutes! Thanks we can't wait to come celebrate and relax!

Friendly and helpful staff. Previous visit there was with 4 kids and 4 adults. They were very accommodating and shuttle was prompt. If this stay reflects the last one, it will be my go-to for BWI.

Jude was super helpful and patient with all my questions in booking a hotel stay for a cross country move! He made sure to clarify and double check all the details, and he was very friendly.

My experience once I spoke with Marsha was pleasant, polite and professionally handled. The other three ladies from the telecaster in the Philippines was very frustrating! I don't believe to their own fault, just the information that they were given and the limited access that they are able to see and do.

Clear about all the information taken and answered questions I'd probably think about asking later. He was on top of specific things. Thank you Daniel for wishing us good luck at the casino too!

Liar, gave me a rate that included refund protection policy and then when I received the confirmation it was not included. I contacted their customer service and received a message that no changes could be made. I'll stick to Marriott.

My credit card was not approved. Lyn patiently worked with me until we figured out what the problem was. I had put in the wrong billing address. When we finally did it correctly, the price for the room went down. Yahoo. Lyn's patience with me paid off.

I booked two different rooms and was given the wrong information and now I am having a hard time removing one day. David gave me the wrong information.

Eugene helped us navigate the booking process and reserve the room we wanted. He helped answer all our questions and concerns respectfully and with professionalism. He was also very personable and great to speak with which made our experience seamless and delightful. Thanks!

John was very polite and helpful and was able to get me a room. So that I was able to watch my daughter perform in her cheer state competition.

Christian Octavio was a true pleasure to book with. Explained the entire process with impressive knowledge and confidence. Thank you so much for your help, Christian!

Bad connection and/or accent made it difficult to understand. The price quoted differed from the credit card charge by almost $100. I followed up and hopefully that gets fixed but not the best experience, sorry.

David was great in his ability to process my reservation. Very helpful, Professional, Knowledgeable, and Efficient. Made my whole process easier, cuz I wasn't getting anywhere with that Robo-Agent I got on your weblink. He is/was very helpful

Eal was very good with this booking. He explained my options really well and provided the smoothest quickest booking Ive ever had.

Neal is great he is kind & patient answering all my questions. Helping me book my reservation nice & easy.
Great professional service.

The place we wanted to stay was full and he found us a sister hotel that was in the same vicinity. And he was very, very patient as I made my decisions and entered all the information on the keypad.

My husband and I stayed in one of the train cars 39 years ago for our honeymoon. We had a wonderful experience and decided to revisit for our anniversary. Jorge was very helpful, courteous, professional, and friendly! Thank you Jorge!