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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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David was great in his ability to process my reservation. Very helpful, Professional, Knowledgeable, and Efficient. Made my whole process easier, cuz I wasn't getting anywhere with that Robo-Agent I got on your weblink. He is/was very helpful
I told Brianna that I was 73 years old & if something happened to me, I needed to be able to cancel my reservation a few days before the check-in date. She said that was no problem. Then I pull up my emails to get the confirmation number & it says no cancellations! Now I understand why she was talking so fast right before she asked to confirm the reservations. I was lied to. I am keeping my reservations for now. I'm checking other options.
Eal was very good with this booking. He explained my options really well and provided the smoothest quickest booking Ive ever had.
Neal is great he is kind & patient answering all my questions. Helping me book my reservation nice & easy.
Great professional service.
The place we wanted to stay was full and he found us a sister hotel that was in the same vicinity. And he was very, very patient as I made my decisions and entered all the information on the keypad.
My husband and I stayed in one of the train cars 39 years ago for our honeymoon. We had a wonderful experience and decided to revisit for our anniversary. Jorge was very helpful, courteous, professional, and friendly! Thank you Jorge!
I did not want to book online bc I had some questions about room location.
Justine assured me my room would be near the pool.
I recieved email confirmation of my reservation soon after.
Thank you!
You have been blessed with Satuva. She is very patient, polite, and answered all my questions. She does well at what she does and making reservations the smoothest ever. Thanks for having a person who works well with customers.
The representative portrayed herself as a hotel representative. Not a third party hack. I asked who she was several times. I also requested an accessible shower several times. Each time she confirmed it was in fact correct. I arrived at the hotel and none of it was correct. I will be contacting the Commonwealths Attorney's office.
I called the hotel directly and was told they had no more rooms at the special rate for wedding guests. I called the main reservation number. Very slick—yes, rooms were available at the special rate. But because we wanted to add a day, those rates were no longer available. On the very top of the hotel's website ( Eliza Jane) it says you can cancel up to 3 days before your planned arrival. But Julie told me it was non refundable— unless I paid a specific fee for it to be refundable. And the fees were outrageous. I booked at the refundable rate to ensure we have a place. But tomorrow I will be calling the other options. It was a hard sell, kind of sleazy— I hope to never use a Hyatt ever again.
Agent was very knowledgeable, pleasant, understandable and efficient.
I wish all agents that I work thru were anywhere near as good.
Right before the new year kicked off this gentleman helped me and my fiancé navigate in getting a room with easy explanations of timing and rooms!
He booked me the room for double the price.Thanks samuel you a******...
I had a last minute stay and Hilton helped me out! They were kind and professional. Caring and friendly. My customer service representative was named Kennelyn and I absolutely loved her. Super warm, caring and friendly. I was going through some things and needed a kind voice - she provided that for me along with TEN star service! Thank you Hilton and Kennelyn.
I spoke to 2 other people before I spoke to Aaron. 1 sounded like a robot and the other hung up on me. Apron was professional and easy to talk to. He helped me out tons. 5 stars
Clean rooms. Friendly staff. If I could have figured out how to get the mattress and pillows out without being caught, I would have! Lol very very very comfortable bed and pillows. This will be our new home when we visit family. We were told that renovations were being made on the 1st, 3rd and 4th floor but we never heard any construction going on. The only issue we had was that the people next to us were up all night with tv blaring loudly and loud talking. I think they were drinking and partying. But we were fine.
We booked over the phone with Neil. He made the experience easy, efficient and he informed us of all our booking choices in the area we wanted.
My experience so far is great. I called made my reservation with no problem at all.
As far as the amenities no problem at all. If in the area I may stay again. It's peaceful and quiet.
I called the hotel and spoke with Victoria to make a booking. She was very knowledgeable and helped me through the process, including cancellation policy, which is separate.
James was very helpful getting us a room within our price range and with a continental breakfast
He stayed on the line with me until my confirmation came through personable and respectful
Thank you James
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members