BookOnlineReviews 10,222

I called the hotel and spoke with Victoria to make a booking. She was very knowledgeable and helped me through the process, including cancellation policy, which is separate.

James was very helpful getting us a room within our price range and with a continental breakfast
He stayed on the line with me until my confirmation came through personable and respectful
Thank you James

Excellent service from an articulate, polite and detailed reservationist. He answered all my questions, spoke clearly and was efficient making for a pleasant experience.

Mary was excellent. She was concerned about accuracy and repeated all the information to confirm it was correct. She was patient. Answered all my questions and helped me understand the pricing. She also asked me to verify if I had received my confirmation number. Very professional.

Spoke with Landry to book my room. He was polite, very helpful, confirmed my requests, & made certain I received my confirmation information before we hung up.

Called today to make a reservation tonight and had the best experience. He was very accommodating and very helpful while booking this room!

CSR was unable to explain the taxes and fees. Charged my card twice for 2 different amounts. When I asked how much I was being charged per night he was evasive and just gave me the total for my 3 day stay until I pressed the issue.

You made a reservation at the double tree and charged my card and they are completely booked. Your an absolute awful person for having us uber all that way to be turned away my soldier is exhausted

Misael was an outstanding representative. He helped me with my reservation from start to finish and made the whole process easy. He was clear, knowledgeable, and patient, and walked me through every step, answering all my questions along the way. I really appreciated his professionalism and friendly attitude. Excellent service!

Was not aware when I called from the airport thinking my flight was canceled that it was a non-cancellable rate. So imagine my surprise when I called right back to cancel and the system said I couldn't cancel. My flight took off, so I didn't need the hotel room tonight. Many others on my flight were able to cancel. Very unhappy to have been the only passenger who got stuck paying for a hotel room tonight that I didn't need!

I was so delighted to work with my reservationist. She was so helpful, informative and polite. As, a customer service and sales manager, she EXACTLY the type of person I'd want on my team!
I'm looking forward to my stay.

I had to book an additional night and I called reservation and she quickly got me another night. She was very thorough and unlike many customer service people in our industry which I own a company and I am the main person and I thrive on customer service she was excellent!

I wanted to make a reservation to take my Granddaughter to Baylor. I couldn't do it on line so I called. I'm almost 70 years old and this employee was so patient with me that I was not nervous and got all the information needed to complete my transaction. So kind of them to be detailed and patient for the elderly. Thank you from my heart!

Victor was very professional and polite and explained everything and that is why I booked there. I liked how Victor presented himself and your hotel.

Louise was very helpful and enjoyed speaking with him and planning my vacation there he is a great employee and an asset for your company

This company should not be in business because they sent us to a dirty and awful hotel when we got there about 1am with our 2 kids we found flies and cockroaches in the room. We didn't stay there of course and had to look for another hotel ourselves, we requested a refund and they didn't give us back the booking fee about $30.00 because of their stupid policy. I'm very disappointed.

Eboni was very helpful today when I needed to book a room to check in today. She was pleasant and knowledgeable about all the options. Thank you for a great experience.

She was very clear in explaining my options. She was pleasant and made polite conversation.she explained my reservation and asked questions