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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Neal was very helpful n reserving my room, and securing a great room at a much cheaper price. He found me a big discount, which made my day.
My daughter and son-in-law live in Houston and the tornado has destroyed many of downtown buildings as well as homes.
This young man went above and beyond to help me get a hotel secured for my daughter and My son-in-law.
Anytime your parent, whether their adults children or young You're still a parent!
To have this young man help me secure a hotel room where I live in Midland, Texas and they are in Houston; was very refreshing and comforting for him to help me make sure they have a place to go!
Thank you Embassy Suites Downtown Houston for having an employee that helped ease the mind of a worried parent.
I talked with Neil. He was very efficient and helpful. Took care of my booking with professionalism and speed. Thank you.
Excellent booking agent! Helpful and detail-oriented.
Mr. Rommell provided detailed information and honored the local business rate for my lodging. He remained courteous and professional at all times during our transaction.
Lisa helped me figure out everything I needed! She was very kind to me and I appreciated her willingness to not get annoyed at me and help me! Thank you Lisa for being so patient and kind to me!
Manuel was excellent, professional, courteous, and very efficient. I would give him a rating of 10 and consider him an extremely valuable employee.
Quick and easy process with Zoila during my out of town trip.
Excellent! Agent was so nice and helpful! She took the time to explain every thing!
Excellent professional courteous helpful and checked for accuracy
Jennifer was extremely helpful! Stuck with me till i got what i needed
Jamie did a wonderful job booking our reservation.
He was very polite and knowledgeable.
Humberto was incredibly kind, knowledgeable and helpful.
One of the best customer service experiences I have had!
Thank you!
KMM
Roland was very good at his job. He explained the rooms available and the prices.
Great. Edgar was very helpful with my reservation.
Arturo was a great help at getting reservations at 2 motels in 2 different cities. He walked through various locations with me and made everything seamless
Brandon was very helpful and thorough during the reservation process.
Edgar stayed with me until we found some thing on Mother's Day weekend that allowed us to stay. Just one overnight at a price point that was acceptable. Thank you Edgar.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members