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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Arturo was a great help at getting reservations at 2 motels in 2 different cities. He walked through various locations with me and made everything seamless
Brandon was very helpful and thorough during the reservation process.
Edgar stayed with me until we found some thing on Mother's Day weekend that allowed us to stay. Just one overnight at a price point that was acceptable. Thank you Edgar.
Umberto was very nice and helpful. Polite and informative. He was a pleasure to deal with.
Alex very helpful I never booked a room in advance 65 years old he took me through the steps
I was a little surprised at the price discrepancy. The online price stated 129 us dollars per night but when I called for a reservation I was charged 191 us dollars. 60 dollars difference is a bit much.
Kelly was friendly we did the reservation quick and easy
I cannot thank Alex enough for the amazing help he provided me in booking my room. He was extremely knowledgeable about the different options available and took the time to explain all the details to me. He was also very patient and accommodating, answering all of my questions and ensuring that I found the perfect room for my needs. Thanks to Alex, the booking process was smooth and stress-free. I highly recommend working with Alex for your accommodation needs - you won't be disappointed!
She was really patient with me. Tbh this was my first experience of booking ever. Meet this person and she nailed it!
Lindsey helped me with all my questions and concerns. Her communication skills were awesome. I appreciate being able to talk to someone who is really concerned about my needs.
I appreciate Tory's help in booking rooms for me and my parents. She is great! Very professional!
Good experience on the phone. Very helpful. Happy Mother's Day
Changed itinerary with Jennifer's help,
This survey is difficult because typing on my phone is not as easy as it used to be.
Edgar was so helpful. Very patient and professional while finding the right accomodations for our upcoming stay in Seattle in August.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members