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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I don't travel a lot, so booking hotel rooms seems pretty complicated these days. Alberto was pleasant and patient in explaining all the high fees associated with just booking a room. I appreciate his understanding and humor in assisting me in this process.
Neal was very friendly but businesslike. I was able to book my hotel reservations in minutes with all of my questions answered. Thank you!
She answered all my questions easily. Very accommodating.
Michelle was super helpful, and made the booking of two adjoining rooms for a friend getaway very easy. She also gou us a rate which was better than my AAA rate!
Kaye was very pleasant and helpful. My first choice was not available and she helped find another.
The lady I spoke with, named Anafranil was very clear on understanding what I needed and was very helpful & patient with me getting my reservation lined up on the dates I needed.
Representative was very helpful and satisfied my request.
Good service with good listening and a good explanation.
She made sure I clearly understand her and tried to her best of ability to help me.
Thank you, Kip up the good work
Kaye you booked the wrong hotel for me even after I repeatedly spelled the name of the hotel and gave her the postcode, how can you book Poole North instead of Bournemouth. Had I not immediately notice the confirmation on my email I should have been fired my boss would not have a place to sleep.
When dealing with customers you should have patience, you are impatient.
Thanks to Mary who told me the truth instead of booking the wrong hotel.
Patience, patience
Listening is a skill
I need my refund, I had to immediately book another hotel for my boss
I am so disappointed with your service.
Super friendly and went above and beyond to find us the right deal! I would highly recommend!
The gentleman was very patient and did everything he could to get me a room near where i needed to be and with a good price very friendly and professional
I was trying to book a 2 bedroom sweat and I was still on the phone and three emails cane in and said have 3 rooms. Then he hung p up on me when said this is not what i ask you for. I am reaching out to my attorney because yall stole from me.
Very thorough and pleasant. Spoke clearly and made sure all the information was correct. Did the job very well.
Miguel helped me with a tricky hotel booking. Thanks!
It was good - I was relieved to see that there was someone who cared!
Terrible service. Called as website wasn't working. When she quoted a different rate than online I disputed the amount and was hung up on. Rude and disrespectful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members