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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Terrible service. Called as website wasn't working. When she quoted a different rate than online I disputed the amount and was hung up on. Rude and disrespectful.
Great quick and easy. Not much more to say that takes up to fifty characters.
It seemed like too much time to book, but the service was good.
Great. Helped a lot. Was friendly and very sweet. Looked at a lot of places for us till we found something. Enjoyed her very much.
She barely heard what my issue was and transferred me to a customer service number that needed a itinerary number with a H which I don't have. It was a billing error and I needed to be connected with the reception desk. I eventually found the number myself on Google.
Great experience from start to finish. I hope to always have this type of service on my next call.
Polite, informative, and professional. I felt comfortable with all my questions answered and his patience.
Steve was a wonderful service person & we booked a great room for the price.
Got very nice rooms in an efficient manner. All was simple and pleasant
Mark went above and beyond and sound me a place to stay!
I got my info taken down by someone who didn't have accurate answers...and she kept telling me sorry call back in 20 minutes...I called back in 5 minutes and Edgar got me everything I asked for...thoroughly
Your representative was clear, articulate and professional.
Edgar was knowledgeable, helpful and pleasant! Thank you Edgar.
Sal was great. Answered all my questions. Very polite.knew answers to all my questions!
Very very polite
The representative was very helpful. She listened to my disputes and was very sensitive to my concerns. Again thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members