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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Mark went above and beyond and sound me a place to stay!
I got my info taken down by someone who didn't have accurate answers...and she kept telling me sorry call back in 20 minutes...I called back in 5 minutes and Edgar got me everything I asked for...thoroughly
Your representative was clear, articulate and professional.
Edgar was knowledgeable, helpful and pleasant! Thank you Edgar.
Sal was great. Answered all my questions. Very polite.knew answers to all my questions!
Very very polite
The representative was very helpful. She listened to my disputes and was very sensitive to my concerns. Again thank you
The Hilton guest relations member was awesome she worked hard to find me a room at the last minute for a great price.
Fraudulent. The agent did not explain that this reservation was a non cancellation reservation. Alex indicated I had up until august 12,2024 to cancel. Also, the adjusted discounts were not applied that he indicated I could use. At this time, I'm requesting a full refund to my card. I called today and was promised that a supervisor would call me back to resolve this issue. Still waiting for a return call. I would like to resolve before taking this issue to a higher lev. Your sales agents should be forthcoming with the exact details. Your time and attention to this request is appreciated.
Very impressed with my experience with Arturo
He helped me with the booking and explaining how it all works. He took a lot of time to do that and care.
Erendira, was of great help. Very polite i wish more receptionist was as nice as she was. I will definitely do business here again
Agent was pleasant,knowledgeable and helpful. Will use this agency again for future hotel reservations.
Marlo was very polite and very sweet. He did a great job giving me options and had my best interest in mind
Brandon was excellent to talk with and patient to get through my mistakes.
Edgar was very helpful and quick to assist me with my room reservations. I greatly appreciate it.
Thank you so much.
Jose was very friendly and thorough. I asked him to check some different dates and combinations. He suggested some discount options and found a better rate than when I tried to book online myself! Thank you, Jose!
I was at my wit with trying to find a hotel, but this lady saved the night for me n my family. She was very helpful n patient. We were so tried of driving around with no luck of finding a hotel along with hungry. The customer service I received was a amazing experience!
He did a great job very professional took care of everything with ease and set up a early check in no problem
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members