BookOnlineReviews 10,281

Edgar was very helpful and quick to assist me with my room reservations. I greatly appreciate it.
Thank you so much.

Jose was very friendly and thorough. I asked him to check some different dates and combinations. He suggested some discount options and found a better rate than when I tried to book online myself! Thank you, Jose!

He did a great job! Thank you! He was very helpful, see you in August

I was at my wit with trying to find a hotel, but this lady saved the night for me n my family. She was very helpful n patient. We were so tried of driving around with no luck of finding a hotel along with hungry. The customer service I received was a amazing experience!

He did a great job very professional took care of everything with ease and set up a early check in no problem

Most delightful and helpful and I could understand him. Appreciated

Excellent service from your representative. 5 stars.

I thought this agent was rude and short with me when i asked why her quote was higher than online. She got rude and hung up on me!

Did a good job getting info on our room and booking. Could understand him well

Very courteous and efficient. He was quick to locate my room and secure it

Joyce was very nice and professional! Made booking over the phone quick and easy for us! Thanks again!

I reserved a three day stay at the Sonesta. Neal was my reservationist. Neal was efficient, knowledgeable and very helpful. He answered all of my question to my satisfaction. He was courteous and attentive to all my concerns. Neal is a valuable asset to the Sonesta family and should be acknowledged as such.

Awesome!
Patrick was efficient and helped me with another hotel since the one I wanted was booked!
Deserves a raise!🥰👍👍

I called and spoke with Javier since I couldn't book a room online myself since it wasn't showing any available. He very professionally and politely helped me and got the room booked right away. Thank you for the help!

It was a very long wait at the time I called, but I hung on and waiting not to even hear a few fun facts about hotels around the country. Lauren was especially patient As I had to confirm with my daughter via messenger, to confirm exactly what she wanted for our stay. She was especially friendly and took care of everything quickly and effectively.

She was very polite and helpful. She answered all my questions.

Very nice person, informed me of all options and price thank-you very much

I looked up the inn on line and called the number listed for best western. I thought i was booking directly with best western and found out you are a third party site. I paid $60 more than I would have paid booking directly with best western.

My experience depends on whether I am being charged $14.41 for a
"plan " that allows me to cance my resv if needed. If so I don't feel like those details were explained. I will be canceling my resv if that is the case.