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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Always liked Days Inn, pleasantly surprised how reasonable the rate was for one night stay that included 45 days of parking. Ms Jhulanny was very patient in walking me through the reservation process.
Tyler was knowledgeable, respectful, and so very nice! Thanks for making it all so easy
Shannon did a great job booking our room at the Hyatt Regency SanAntonio Riverwalk. She was very personable and represented the Hyatt Hotel in a positive manner.
Ashley was very knowledgeable and very helpful with my reservation in Macon.
Very pleasant. The agent has an amazing listening skills and top customer service.
Jason was highly professional and personable. He answered all my questions and I enjoyed speaking him. It's nice to know that you can speak with an agent instead of a recording. Thanks Jason!
She was so patient with me and explained everything so clearly. 10/10 would recommend. Thank you Donisha!
Agent was kind and did additional research to accommodate my specifications.
Fast, friendly, clear and concise booking. Thank you!
She help with getting the lowest possible price and she explain the cancellation policy to me there I understood the policy.
Very pleasant and friendly and eager to help. She was a pleasure to work with.
10/10! Highly reccomend! Would go back! If you're looking for a friendly and quick easy place nice place to stay this is the place for you!
Nice customer service. Spoke in a calm and professional voice.
Quick, easy and efficient. Edgar made booking a breeze!
Patrick helped me get setup for a stay next year! He was professional and courteous and took care of everything. I always love staying here when I can! Thank you Patrick!
Emmanuel was a great help to me booking my hotel. Very professional and thoughtful person.
Carlos was friendly, respectful and hook me up a room for New Year's Eve.
Give that man a fat Christmas bonus :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members