AMOMA.com
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AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
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Punctual, knowledgeable and extremely courteous driver made my trip a Truly Memorable experience. Thank you
Didn't like that I got charged an extra $12 for Resort fees, next time a fair warning would be nice other than that the room was very nice
Loved the location, perfect for our evening plans
Looking forward to our next stay Love visiting Austin!
Other reviews echo my shockingly poor experience with this company. The moment you click purchase your flexible cancellation becomes non-refundable. Shady... never got my money back for a hotel I never stayed at.
I booked a reservation, but the offer expired at the moment of the booking and I wasn't made aware of that. I fully expected that I was printing the hotel voucher saying Triple Economy Room, free breakfast and wifi for $512 but the voucher said room only. I then went back to the list of rooms and prices to see the link I clicked and went through to confirm and pay had breakfast removed. I immediately started a chat with a live consultant, posted a link to show the deal I had wanted and thought I had paid was showing as a smart deal but without breakfast as the top deal but that had since changed as well! I was not aware that this site was so dynamic! To be honest, I came there via hotels combined, usually booking through booking.com, where this has never happened, ever before! They were only willing to offer a small $55 refund as compensation and would not honour the deal I had expected I'd paid for. I would never use them again!
Hi Samantha M.,
Kindly note that we work with a live booking system, meaning that rates and availability can change at any moment. Special limited offers at the best rates are indicated on our website.
Feel free to contact our support team at any time if you need assistance with your booking.
Your Customer Support team
Excellent hotel. Staff are very pleasant and helpful. Good location not far from monuments and museums.
Very good hotel spacious rooms and courteous staff. Great location. Must visit Miniaturk and Rahmi Koc Museuem.
The booking was great, the Gainsborough hotel was perfect for our visit, the rooms are small but to be expected in an older building the staff were excellent and the location was great
I booked two hotels at once and got my dates mixed up. Rather the company understanding the situation of a new customer I was told there was no way of rescheduling. I was told i will have to cancel the booking (and lose the money) and re-book the correct dates again. I've rebooked the hotel on another site. Never using amoma again or recommending it. Terrible, terrible service!
Hi M H.,
We looked into your case and learned that the booking you placed on our site was non-refundable. Please note that cancellation fees are set by the individual properties and we only pass them along accordingly. We always strive to obtain a positive outcome for you but cannot guarantee our efforts are successful in case of a non-refundable booking.
Please be advised that you can always find the cancellation policy on the payment page before completing your booking as well as in your personal account area and within your confirmation email once you have made your hotel reservation.
We remain at your service for further questions.
Your Customer Support team
This was definitely a really nice 5 star hotel. The Customer Service was excellent. The room was fabulous.
Great place to stay and very conveniently located close to airport. The hotel had a traditional rustic feel with all the modern facilities. Staff are really friendly and help full. Hotel also off an airport shuttle service for those flying in. Great continental breakfast selection and Multiple corse Italian cuisine in the main Restaurant, with moderate portion sizes. Great selection of wines from the regions.
I needed to get accormodation within 24 hours and i got just that and more. I found accommodation at the hilton hotel and i had the best service as well at the hotel and they were only awaiting my arrival and i was late with my checkout time and they gave me that one hour grace which was excellent.
This is the first time I've used the website and ended up with Amoma as the purveyer of our hotel room. Hotel was great and everything met our expectations!
I'm not one to leave reviews but my experience with Amoma was terrible. I regret using their services and will not use them to book services in the future. I followed all guidelines, spoke to several customer service agents, and still had terrible customer service. I recommend using an alternative company.
Hi Amy m.,
We take each customer’s opinion seriously and want to thank you for your feedback. Please send us more details at [email protected].
It will help us to offer you and 2.5 million fellow travellers per year the greatest hotel deals and a smooth booking experience on our site.
Your Customer Support team
Nice clean room cleaned every day hotel owners very friendly nice hotel all round good views front view of sea back rooms view of mountains and swimming pool would defiantly stay there again
Booking with Amoma was easy and straightforward. Others in our party had booked the same hotel but through a different website and although the price was the same, they didn't get breakfast! Will definitely use Amoma again
Excellent service. Would definitely recommend to people, and would book with Amoma again. The lady I dealt with was very efficient and helpful.
Got an immediate call after booking. This gave a personal touch to an online service. Will definitely use it again
It was wonderful and refreshing experience we enjoyed very much and will recommend AMOMA to our friends and family
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark B.,
We are committed to offer you the most amazing hotel deals on the market. To make the best price available for you, some of our offers come with special conditions attached.
Please note that the cancellation and modification policy is always displayed throughout your booking process and – after your booking is completed – also in your confirmation email as well as your customer account area on our site.
If you wish to cancel or modify a reservation that is subject to a fee, please contact our agents through our on-page live chat within your customer account.
Your Customer Support team