AMOMA.com
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AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
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When attempting to book the first time the price went up as i was doing it, so I cancelled the booking. Shortly afterwards I received a message from my credit card company asking if I recognised some recent purchases one of which was the new amount on Amoma but with a different name so I said I didn't recognise it. The card company assured me they were genuine but cancelled the purchase anyway as I had not completed it. I then received a 5% off email so went ahead and got a better deal. No idea what went on with the first attempt but it lost them a star!
Great hotel at good price. Loved it no hassle booked in late at night and this was no problem. Easy aces to where we needed to get to good connection to bus and tube services
Very pleased overall with the cleanliness of the hotel, ease of booking and service in general. I will use your services again.
Excellent hotel, check in fast and efficient and the room was amazing. I didn't eat in the hotel so I can't comment on that option. Largest tv I have ever had in a hotel room
Could not get into room until 2pm hotel was nice staff could have been more knowledgeable but that is no reflection on amoma
I made a reservation for a hotel in London for myself and my family. When I arrived in London the hotel has no record of my reservation or name. I had to find alternative lodging at midnight on a Friday night. Amoma customer service kept me on hold for hours and never resolved my issue. When I demanded a full refund they told me that i didn't cancel within the 24 hour window so they can't refund the money. How can i cancel a reservation that was never made? Stay away
You are charged a $13 international transaction fee (if you're paying from the US), which they don't tell you about.
Also I'd avoid this service if you're booking something for work. They're receipts don't include your payment method, making reimbursement a pain.
I've also found their customer service as very antagonistic.
Hi Christopher M.,
Our goal is to offer you the best hotel prices on the market, which is why they don’t include payment fees. You can pay with a wide variety of payment methods on our site, such as credit and debit cards, PayPal and online transfer; many of them are completely free of fees. This way you can land amazing deals on AMOMA.com. The international transaction fee is a charge some banks issue for payments made abroad and is not levied by us.
Feel free to reach out to our customer support team at [email protected] any time so we can find the best payment method for you.
Your Customer Support team
My boyfriend and I always take in a Leaf's exhibition game vs Red Wings and stay downtown. Amoma was very quick and the most reasonable price. The hotel was great with the Amoma reservation. I will use them again for another overnight stay where I can.
MADE RESERVATIONS IN A HOTEL FOR HURRICANE IRMA. CALLED THE HOTEL THE FOLLOWING DAY TO MAKE SURE EVERYTHING WAS IN ORDER AND HOTEL CONFIRMED. GOT TO THE HOTEL ON THE EVE TO THE STORM, WHEN WE WENT TO CHECK IN, OUR RESERVATION WAS CANCELLED BY AMOMA! AND BY THE WAY IT WAS PAID IN FULL. WE HAD TO LEAVE, SINCE THE HOTEL WAS TOTALLY BOOKED, SHELTERS WERE ALSO FULL. WE HAD NO PLACE TO GO! IT WAS THE MOST TERRIFYING EXPERIENCE THAT YOU CAN IMAGINE... CALLED AMOMA, NO ANSWER, OUR DAUGHTER CALLED AND STAYED ON THE PHONE OVER 1 HOUR, NO ANSWER. SENT EMAILS, TOLD ME THYE WOULD INVESTIGATE... JUST NOW GOT ONE STATING THEY GAVE US A REFUND. HOW DARE THEY CANCEL THAT RESERVATION SO IMPORTANT TO US, IN THE MIDDLE OF SUCH PRECARIOUS MOMENT! NEVER GAIN IN MY LIFE.
Hi LUISA D.,
We apologise for the inconvenience caused!
Due to the state of emergency declared in the location of your initial hotel, we were requested to relocate you. We informed you about that change on 08.09.2017 per email but did not receive any reply from your side. Consequently your booking was cancelled and a full refund processed immediately.
Please contact us at [email protected] if you need any further assistance or have any questions and we are happy to support you.
Your Customer Support team
I had never heard of AMOMA before, but gave it a try because they had the best rate for the hotels in the location and time of my trip. Everything went smoothly and there were no surprises or extra charges. I will use them again.
Cheapest rate I can get for the hotel compared with other similar websites! Recommended to others! Good experience with breakfast included.
Lovely hotel great staff and ideal for walking holiday would book and recommend this hotel. Pity you cant guarantee good weather
I was able to get a really great value on the hotel I have booked through AMOMA.com. It was a hassle-free experience and the whole process from searching for a suitable venue till the check-in could not have been easier. Kudos to the AMOMA team!
Nice hotel, nice room, friendly staff, private beach, pool, excellent breakfast, what else can you ask for?
Good location and close to subway station and has lots of food you can find near by, nice room but better pay more to have breakfast at the main tower.
We booked the Sun coast, super easy, thenroom was actually really nice as was the Hotel/Casino in general.
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ted S.,
In the unlikely event of a confirmed booking becoming unavailable at short notice, we do everything in our means to relocate our customer to another hotel of the same or higher category. If the situation warrants financial compensation (e.g. A price difference), we apply it without delay and we offer continuous support for all other compensation requests prior to or post check-in.
We checked your case and learned that we granted you a full refund and informed you by mail on 05.10.2017 accordingly. Please allow 3-5 days for your bank to process this reimbursement.
Feel free to contact us at [email protected] if you have any questions about your refund.
Your Customer Support team