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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordering and shipping was fast. The Power stop brake kit arrived a day earlier than expected. But when I opened the box, one of the two sensor wires was missing. I called American trucks back and was sent a form to fill out for the missing parts that goes to brake supplier. Still no confirmation on if or when I'm going to get the missing part. Cant start repairs or use the truck.
Great selection of parts and descriptions annd customer service. Only downside is the bombardment of emails trying to get you to by more once you make a purchase. This is why I hate leaving my email but you have no choice.
Putting new 295x70x18 tires so a 1.75 inch ready leveling kit is going in. Everyone is have spoken to was great but when you call in you can't get anyone right away and you get hung up on several times unless your lucky.
Why would you advertise a product as available, if it'll take a whole month for yall to ship? I called and yall said the item come direct from the manufacturer. You guys should advertise as product not in stock and typically takes 2/3 weeks to ship….
Hello Eduardo,
Thank you for your recent order and for sharing your feedback with ExtremeTerrain regarding your recent service experience. We do apologize that there are delays in shipping the Bora 2-Inch Wheel Spacers that you ordered. It is our goal to have our website updated with the current inventory so that our customers know when they can expect to receive their order.
In reviewing your order, it looks like the Get it by date was noted as 3/9-3/11. You can see the get it by date on our product pages, to the right of the photo showing the item. These are being shipped to you directly from the manufacturer, and these are the dates they provide to us for when you should expect to receive them.
Once we receive the tracking information for this order you will receive an email with the tracking number.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Yet great service again and timely delivery but disappointed i didn't receive the free promo (missing air freshener).
I am a newly acquired customer and look forward to the reviews for AT cash and any of the free promos so was disappointed it was not included (albeit it was just an air freshener).
Hello Neil,
Thank you for your recent order and for sharing your feedback with AmericanTrucks. We do apologize that the air freshener was not in the box with your brake lights.
In reviewing your order, we do have a separate order set up for the AT Flag Air Freshener and this will be shipping out to your separately. We apologize that you were not made aware that this would ship separately.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Very easy to purchase full set of brakes for my previous truck and help me get them warranties! Extremely happy with all the information under evru part to ensure it will work for me. Thank you
The lights that I have bought thru this company has a huge durability problems.
Both front and rear replaced for a third time in 4 yrs.
That's a problem!
Hello David,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding lights that you have purchased. We do apologize that you experienced issues with the lights, and we would like to assist you with this situation.
In reviewing your orders, we see that you have purchased both tail lights and headlights from AmericanTrucks. If you could email [email protected] and kindly include your order information and which type of lights you were experiencing an issue with, we would be happy to review this situation. We do want our customers to be satisfied with the items they purchase from us.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Couldn't be happier with American trucks.
Quality products. They have everything you can think of four your truck and some stuff you didn't even think of
Awesome place to buy from
You want a review and it's been three days since I placed my order and the only communications you have is wanting me to give you a review. Nothing saying it's processed or shipped so what kind of review would you give?
Hello Carl,
Thank you for your recent order with AmericanTrucks and for taking a moment to share your feedback with us. We do apologize that you did not receive emails regarding your order for the PPE 5-Inch Exhaust Tip.
We do show that an email was sent on 2/17/2026, to the email address associated with your order, confirming the item shipped, and the tracking number was provided in that email. We do understand that there are times that the emails are sent to Spam or Junk folders. We ask that you please check these folders within your email folders.
You can also check the status of your order in our Customer Portal. If you go to this link https://orders.americantrucks.com/ and enter your logon or order information, you will see that status of your order.
We reviewed your order, and we show it was delivered on 2/24/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Hi there
Product is great
Customer is great
But I received email, my order from 2 boxes one of them shipped one of them waiting 14 weeks, not cool to hear that. So what I need to do with one Box? Better to hold it and ship later on together.
Hello Danny,
Thank you for your recent order and for sharing your feedback with AmericanTrucks regarding your recent order. We apologize for this situation, and your frustration is understandable.
This tonneau cover is shipped in two separate boxes and due to an inventory error, we only had one of the boxes to ship to you. We reviewed our inventory and at this time we do not have an estimated date when we will receive the other box to have it shipped to you. Please know this is not indicative of the level of service we strive to provide to our customers.
If you would like to wait until the second box is back in stock, we will keep the order open, and we will reach out to you when it is available. The other option is that you can contact our Customer Service Team, and they will be happy to set up a return of the box that you did receive. I made notes on your order, that if you would like to set up a return for refund, that we can have the item picked up at your residence so you do not need to take it to the shipping company.
Due to this experience, we issued a credit to your AmericanTrucks account. This credit can be used on a future purchase and is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
I have always been able to find what I need here. The fitment check is always accurate, selection is great and earning rewards on every purchase is fantastic. I can't say enough about American trucks. I use them for just about everything. I just bought a new set of wheels for my truck and soon plan on buying my tires from them as well.
I ordered and replaced my driver's side power mirror on my 2018 Ram. Ordering was easy and a tech was available to answer my question. It arrived within a week and after watching the provided YouTube video, I had the old mirror off and the new one on in about an hour. Not bad for a little old lady, learning to do things for myself.
Purchased an open box coil pack set. Despite accidentally entering the wrong shipping address part arrived the same week and I don't believe it was an open box. Everything was absolutely perfect. Truck runs like a scalded cat with a new functional coil packs.
Once again, American trucks came through with a performance part significantly cheaper than what I was gonna pay at the dealership even with discounts
I pur hased a set of headlight housings and from the point of finding the site to driving down the road with the lights, its been awsome, install was easy peasy and they look great, seems like they'll hold up to the weather for a wile... good enough for my house!
I found a company that would install these for me on my 08' GMC pickup, Covered up some rust, that was showing up and they look great on my truck. I did pay a bodyshop, to put them on for me.
I am still waiting on on my rear shocks that I ordered. When I check on my or on your site it shows no status on them being shipped. My front shocks and seat cover arrived on time.
Hello Singin,
Thank you for your recent order and for sharing your feedback with AmericanTrucks. We reviewed your order, and we do apologize that you have not received the Bilstein B8 5100 Series Rear Shock for 2-Inch Lift (14-26 4WD RAM 2500 w/o Air Ride). We work hard to have our website updated with the correct inventory, and unfortunately we fell short of our goal and more importantly your expectations with this order.
We reached out to the manufacturer, as they were the ones shipping the shocks to you, and they shared that the rear shocks are currently on back order. They are expected to be back in stock in late March, early April.
If you would like to keep the order open, they will ship them to you when they are back in stock. If you prefer to cancel these from your order and receive a refund, please contact us and we will be happy to assist you.
Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
WE LOVE AMERICAN TRUCKS WE HAVE USED THEM FOR COUNTLESS JOBS NOW, THERE QUALITY AND SERVICE HAS ALWAYS BLOWN PAST MY EXPECTATIONS CANT WAIT TO DO MORE BUISNESS WITH YOU GUYS
I've heard a lot about making orders over the web. It's always good to know when you make a order you can also make a phone call to check on the parts you are ordering fit your vehicle, American Trucks does that and the parts are GREAT and the price is not bad either.
I'm very simple, easy to find what I need. I get what I need. Pay for it. Get see you in a couple days and they have videos to say how to install. If you have to I can't find that anywhere. So thank you guys
Unit has been good so far, but was missing A/C module required for manual A/C. Also, can't seem to make the mic work in the truck anymore. CarPlay is great and screen responsiveness is fast.
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Hello Steve,
Thank you for your recent order and for sharing your feedback with AmericanTrucks regarding the PowerStop OE Replacement 6-Lug Brake Rotor and Pad Kit; Rear that you recently ordered.
We see that you did reach out to our Customer Service Team sharing that you were missing one of the sensor wires. We received your photos and shared them with the manufacturer, and they replied that in viewing the photos that it showed that you had all the parts that come with this kit, They shared that only one sensor comes with the kit.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy