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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I always purchase from these folks as gifts for my nephew. The process is seamless and quick and he always is very satisfied with the products
You should not use Fed Express. I have had meds that were questionable to use so they are not viable. We made arrangements to have someone install the awaited mirror and as it kept saying for a week with my meds, my package is expected by day end. Then delivery next day.
Not sure what is considered by day end. So now not sure when I can have installation scheduled.
It was easy to order the correct part and easy to install. The price of the part was 6 times less than the from the dealership. Just installed it, so I don't know if it will last as long as the original.
The ordering of the item was great, but that's all that has happened so far. I don't even know if it has shipped yet, much less the quality of the item.
Hello Kenneth,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent purchase of the Steering Wheel Cover with Chicago Cubs Logo. We apologize for the delays in the order being shipped to you.
This item is being sent to you directly from the manufacturer and we are waiting for them to send us the tracking information for your order. Once we have this information we will forward it to you via email.
It is our goal to get orders to our customers in a timely manner, and I can understand your frustration that you have not received your order yet.
Due to these delays, we added a promotional credit to your account. This credit can be used on a future order. Please note the credit is valid until 3/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Able to get an after product that was not available through the dealership. If it fits like they say i will be extremely happy.
This purchase just as all other purchases was awesome this sale though was done over the internet and it was as simple as possible I really love doing business with you guys
First attempt to order was a disaster your sales manager; after your payment security computer apparatus identified me as a fraudster, she believed your computer system even after verifying my authenticity, sorry you lost on a tonneau cover retrax, a headache rack, a engine and transmission plate skid protector, a adaptor for the head ache rack to attach to my tonneau cover, over all more than $6000. 00 sales.
It's a good thing I remember the kindness of the first salesperson and subsequent sales person to help me, a Ms. Chevonn, Sam, Chad and started ordering from your company again.
Need to check on my previous orders from you, review your records, ought to fire that female sales manager, her name begins with M. I think she is more loyal to your obviously false security payment computer services, than to you. More interested on securing the longevity of its existence than your company, probably taking bribes from them, who knows. Just remember as I told her bluntly, I'm profit, she is expense. It's a New Year and new Lunar New Year, time to cut down on "Useless Bag of Oxygen Consumer" I would fire her before the New Year, if I was her supervisor.
Thank you for Joe and the rest who processed my "Arc Concept Lighting mod, and other orders, hope to continue on with this new relationship.
Merry Christmas and Happy New Solar and Lunar New Year.
Looking for differential bearings and no one could give order me a kit for my axle a Sterling 10.50 and not only had the kit I needed but beat everyone price
Great place to shop I have shop at a lot of places in the past but ever since I brought this truck and found you guys I will go no where else for my stuff everything is easy to order and it gets to me right away so you guys will be the only place this truck of my will ever get what it needs thankyou oh by the way I have order a catalog twice and it's for trucks up to 2024 my is a 2025 truck
Received exactly what I ordered unfortunately I ordered the wrong length. My mistake totally.
I ordered the correct size and will return the incorrect size one.
Just ordered so not sure how shipping will go but as far as part selection its huge. It took far to long for e to check out only because I kept looking at the massive amount of options and parts available and trying to decide how much I was willing to spend lol
Hello Artie,
Thank you for taking the time to share you feedback regarding your recent order with AmericanTrucks. We appreciate that you shared that you were happy with the amount of items we have available on our website.
We see that your orders were recently delivered and we hope that there were no issues with the items you received. If you do have any issues please contact our Customer Service team at 1-610-990-4559, and they will be happy to assist you.
If you have any questions please contact us.
Thank you,
Amy
Found it easy to navigate. Prices were competitive. Military discount is a great feature. The only thing I could not find how to do was the limited free shipping per email add if order by the next few days. I ordered that day, but the free shoot was not offered once inside the site
I ordered break pads and rotors for my truck F-150 everything fitted perfectly and good quality I have no complaints definitely recommend ordering their parts
I ordered an exhaust system for my Ram 2500 and my credit card was immediately charged. I then received a notice the it was out of stock and that my credit card would not be charged until it shipped (too late). The estimated ship date is 1/8/26. I have since received no less than 6 emails offering the same exhaust with delivery before Christmas. Two calls to customer service both indicated an issue with the manufacturer. In fairness, the second one sent me a $20 voucher, but you need to work on your process. I have even gotten an email asking for pictures of a product I haven't received.
Hello David,
Thank you for your recent purchase with AmericanTrucks. We do apologize for the delay in shipping the MBRP 4-Inch Armor Plus Turbo-Back Single Exhaust System with Polished Tip; Side Exit (Late 98-02 5.9L I6 RAM 2500/3500 w/o Catalytic Converter). Your frustration is understandable.
We would like to also thank you for being a valued member of our Military, Medical and First Responders Cashback Program. We appreciate your service to our communities and our country.
We do try to have our website updated with the correct inventory, so you know if an item is out of stock or not, but there are times that we fall short of this goal, and we do apologize for this error.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I have been spammed with marketing emails all while you have withheld my order. I placed an order for an e-gift certificate and am still waiting for it three days later. Customer service tells me it is on hold but cannot give me a reason. This was a gift that is now going to be late.
Hello Amy,
Thank you for your recent order from AmericanTrucks. We apologize for the delays in the gift card being emailed to you. We can understand your frustration with this experience. All of our orders go through a verification/security process which can cause delays in the order being approved.
In reviewing your order, we see that you contacted us on 12/22/2025, and the representative was able to assist you and the gift card was sent via email on 12/22/2025.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I bought the powerstop full break kit in 2020 and after 60k+ miles im replacing the front rotors and pads all around. Good wear. Great product. Worth the cost.
Quick delivery, fit perfect. Do recommend letting it warm up for easier install. Tried to install in 40 degree weather and was a little stiff, needed to weigh down until it warmed up.
I knew generally what I wanted and I am surely a novice. I am confident this will be the first time I am making an online purchase for auto parts which I am getting correct on the first selection. Clear information, all aspects included, with great pictures and a community to learn from.
Easy ordering, but have not received product yet. Not too happy that suddenly Free Shipping with guaranteed Christmas arrival is offered, when I just paid for shipping AND no guarantee 👎🏻👎🏻
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Hello Kristi,
Thank you for your feedback regarding your recent order and the shipping company that we use to ship the order to you. We appreciate the feedback that we receive from our customers, so that we can review them and make improvements to the products and services we offer.
We show that on 12/22/2025, you ordered the Powered Heated Mirror with LED Turn Signal; Passenger Side; Black (15-18 F-150) and they shipped the same day. We show they were delivered on 12/26/2025. There may have been a delay due to the Christmas holiday.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy