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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I never received my last two orders. It's the items we're supposed to be in stock. And a month later, it came out that they were not in stock. So I don't have any good feedback to give so far.
I understand why we lose military with the vip but that should be something that is mention before signing up. Unhappy about it. Will not sign up for vip again
Hello Donald,
Thank you for sharing your feedback with AmericanTrucks regarding our Military, Medical and First Responders Cashback program and our VIP membership. We apologize for the confusion and inconvenience this issue has caused you. Your frustration is understandable.
We first, would like to thank you for being a member of our Military, Medical and First Responders Cashback Program. We are happy to offer this program as a thank you for the service you provide to our country and our communities.
With the Military, Medical and First Responders program here are the benefits we offer:
As a verified Military, Medical, or First Responder you will receive 5% AT Cash Rewards Sitewide, 10% AT Cash Rewards on Select Brands or 20% AT Cash Rewards on Open Box.
When you sign up for our VIP Program you receive the same benefits but you also receive the Welcome reward ( a one time $20 credit), free shipping on orders over $25 and an annual $10 reward credit.
If you would like to cancel the VIP membership, you have 14 days after you purchased your membership to request a cancellation and be refunded. If you elect to keep the membership, but you do not want it to auto renew next January please contact us and we will be happy to turn off the auto renewal for this subscription. You were enrolled in the VIP membership on 1/27/2026, if you would like to cancel it, please contact us prior to 2/10/2026 and we will be happy to refund you for this membership
We do apologize for this situation, and if you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Fine... a bit confusing. When I first logged in to look at the item it displayed a screen that showed a variety of colors available... including silver and grey. I tried to determine which I would need, but the selection disappeared. I went to your chat room and was told it was only available in flat black, which I eventually ended up ordering.
It's Nice to have someone in sales that can help you like Nathan. You can verify fit and availability plus its just cool to have a human to run things by.
I have purchased several products from American Trucks, the pricing is always competitive and the quality is always as advertised. If you need parts for you truck and A/T doesn't have it then it probably does not exist.
I like AT because they have a wide variety of products from performance to accessories. And having open box or used parts options is great way to save money on things you want or need.
I found what I was looking for either plenty of product description along with photos and videos. Purchased a Redrock cold air intake for my 2026 Chevy Silverado RST 5.3 L, fingers crossed it works as advertised
Locating and purchasing the parts I needed was easy and it's getting received in normal time (within a week). The reason for the 2 stars is the extreme amount of emails being generated post purchase. I'll bet I've received close to 10-11 emails since buying these asking for reviews and pushing other products. Removed myself from emails even after selecting to not be sent marketing.
Hello Ryan,
Thank you for sharing your feedback with us regarding your recent service experience with us. We do apologize for the multiple emails you have received since your purchase, We can understand your frustration with the marketing emails.
We were unable to locate an order with the information provided in your email, you shared that you selected to not receive any additional marketing emails, but you continue to receive them. If you would like us to confirm this information, please contact us and we will be happy to assist you. There are some emails that we do not offer the option to unsubscribe from and this would be ones related to an order ( order placed, order shipped) and if you have a "Dream Build list" on our site. If you have a list, and you would like to stop receiving emails, you would need to delete the items from your list.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Than you.
Amy
Last thing I ordered, first thing that arrived. My first time ordering from you but definitely not the last. I already have more in my cart, waiting on a discount code.
Ever since american muscle i have bought from your company and have never ever had a bad experience. Even when somthing comes out wrong. You guys make it right. You make custom auto part shopping feel so simple and without any stress at all. Please never change that about this company. It brings such joy to my heart that I never have to worry about a thing when I buy from you all. So god bless to the entire americantrucks and americanmuscle teams.
All of my experiences have been great with you all! Fast shipping and great customer service whenever I call. Everyone on the AT and AM team seem to know a lot about the products you all are selling. Very impressive honestly. If only the local auto parts stores had employees like the AT and AM team, then locating parts would not be a pain.
Ordered a leaf spring, was on back order but was never told. Website said they were in stock. Called customer service to see what was going on and was assured that they "just got them back in stock and I will be getting tracking info in the next day or two". Two months later of the run around I cancelled my order because no one could tell me what is going on. For the inconvenience I was given a $20 credit that expired in a week. Thanks…….
Hello Lizandro,
Thank you for sharing your feedback with AmericanTrucks. We appreciate the feedback we do receive as it helps us to improve the products and services we offer to our customers.
We apologize that the Old Man Emu Heavy Load Rear Leaf Spring and the Leaf Spring U Bolts that you ordered in late August were out of stock and we were unable to ship them to you in a timely manner. Your frustration is understandable.
While it is our goal to have our website updated with the correct availability of an item but there are times we fall short of our goal. We are working on improvements to our website so we can have this correct information on our site.
We do show that these items were cancelled and your original payment method was refunded on 10/20/2025. We show that you were issued a promotional credit on 9/26 and it had an expiration date of 10/31/2025. If there is a separate credit that you are referring to please let us know as these credits should have at least a month before they expire.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Very pleased with customer service and Taney C. For helping me tremendously. I will definitely be ordering my truck parts from American Trucks from here on out. Shipping is fast and efficient as well. They pick your order and get it shipped out fast. Thank you for the great experience!
Brandon was very helpful with answering my questions. He also spent time to find the resources for the painting issues that I had. Very informative and knowledgable.
I placed an order on Monday night and someone called first thing the following morning saying my order won't go through because of billing address and they did everything on the phone and was very helpful
I recently ordered the hood visor or bug screens for my ranger I just bought having difficulty finding aftermarket parts so far your company is the only one that selling parts for this I'm also looking for a locking gas cap not door but gas cap
Ordered a Cold Air Inductions CAI for my 2019 Chevy Silverado Trail Boss LT with the 5.3 L engine.
Ordered late in the day and arrived at my doorstep in less then 48 hours.
2 hours later, I had it installed and looking and running great.
American Trucks has so much of the parts that every truck enthusiast could ever want to put on their trucks or SUVs. Great service and their support for the service men and women and first responders is phenomenal.
I looked at the rear step and a few days later all steps became "on sale" after I looked at them. I'll try this again because this was probably dynamic pricing.
Good. There were no instructions and my parts had 2 different adjusters on them one side Phillips and the other was star bit.
Have a couple trucks I've been working on. Every order shipped fast. Have had issues with both orders... but customer service IMMEDIATELY fixed the problem and got me what I needed. That detail right there in today's world has earned them my business. And will keep earning them my busines!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrew,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent service experience. We value the feedback we receive from our customers as the feedback we receive helps us to make changes to the products and services we provide to our customers. We reviewed your orders and we apologize for the inconvenience this issue has caused you. Your frustration is understandable.
We do work hard to have the most updated inventory information updated so we can share with our customers the availability of the item they would like to purchase, and we fell short of our goal and more importantly your expectations with your recent orders.
We show that the orders for the side step bars were cancelled and you were refunded.
Due to this situation, we issued a credit to your account and this can be used on a future order. We would appreciate the opportunity to provide you with the level of service we expect our customers to receive, Please note this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy