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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Got the exhaust system I wanted and it's awesome. Shipping was a week late
Very pleasant the tech was very knowledgeable and helpful.
Great price and super fast shipping
Parts fit perfectly and high quality
Haven't been able to install but all looks good and we're packaged well
Like shopping on her for my truck I like that you show the product on the truck to see what it will look like. Thank you
I knew I wanted the PPE brand, Am. truck had it and boom! I'm done👍
I ordered my item and called shortly after to make sure they received my order, they were absolutely polite and so professional. The order arrived a couple of days later and I couldn't be more happy with the overall experience!
Thank you
I ordered the flowmaster outlaw muffler for my 2020 F-150. I had it installed the day it was delivered and I've been smiling ear to ear since. Crisp, smooth sound when cruising. At 1/2 to full throttle, I can hear all 5 liters of American muscle! Thanks again!
The parts fit very good and it's a good quality and nice color
Great price good price, easy to install yes, high quality bright light not even close,
Easy to navigate website found what I wanted and received my order quite quickly on top of it
Representative was really helpful and understanding loved the tacked that the product was in stock and was delivered within 3 days.
I was so excited to be able to finally purchase the Fox 2.0 performance series with reservoir shocks being how expensive they are. For the amount that each shock costs, I would expect a complete well packaged product. To my surprise, the mounting hardware and reservoir clamps were missing. I called customer service and were very helpful, but at the end I had to purchase mounting hardware locally. I wasn't able to find the reservoir clamps, so I secured the reservoirs with 8 inch hose clamps. DISAPPOINTED!
Brake pads and rotors were shipped super quickly and arrived super quickly. Issues I had were with packaging. Pretty much every box with a rotor in it was busted open, one box of pads was completely broken open. Parts were able to bang into one another, so we will see if there are any damaged pads or rotors. Furthermore I ordered both front and rear (8 pads 4 rotors) but it only came with 2 wear sensors instead of 4. Where are the missing 2 sensors?
I was able to determine the parts I needed from the well illustrated website, made the order and had them delivered in good order. 100% satisfied.
Good easy. I ordered the wrong bracketes being stubborn attempted to modify and make them work should have listened to my wife.
Always great shopping here, nice to have truck specific selections AND a veterans discount. Borla exhaust sounds awesome and the new running boards look great. Shipping was next day, a day faster than expected.
Very easy to navigate site and find the product that fits my truck. Selection of products is very good. Fender flares I ordered fit perfectly
I have received my order. The box was not very good condition. The whole top was open. I haven't had time yet to see if any thing is missing. I was in bolts and what not but I took pictures when it was on my steps before I touched it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jacob,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly