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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I looked at the rear step and a few days later all steps became "on sale" after I looked at them. I'll try this again because this was probably dynamic pricing.
Good. There were no instructions and my parts had 2 different adjusters on them one side Phillips and the other was star bit.
Have a couple trucks I've been working on. Every order shipped fast. Have had issues with both orders... but customer service IMMEDIATELY fixed the problem and got me what I needed. That detail right there in today's world has earned them my business. And will keep earning them my busines!
My item was on the way and scheduled to be delivered on jan. 3rd. Then it turned back the other way and went all the way to California from Texas on the way to MS. I tried in vain to get American trucks to contact FedEx about it and they says we'll have to wait as it says still moving. It set in California for 8 days and when a trace was finally put in it it came to me in 2 days. My truck was apart for 11 extra days due to a lack of diligence on American trucks part.
Products were easy to find. Description and reviews made it easy to select the correct ones.
Prices were comparable and delivery fast.
I had a problem with the installation of my Tesla style screen. Thanks to American Trucks, I was able to get an adaptor to fit my truck, and allow the backup camera to be viewed in both the rear-view mirror, and the
Tesla style screen.
I ordered these which was easier. Matched the make/model came quickly about a week. Installed the front ones which I didn't receive and instructions. Used the video on the website which honestly was useless. So I just removed factory screws and lined up the flap and reinstalled factory screws which worked fine and was very secure. The next morning I drove to work. Stopped to fuel and noticed that the driver flap was already cracked. One rock on the first drive and it cracked out the flap. I also checked the passenger side and it had a through hole where a rock shot straight through it. So the plastic was to brittle and obviously will be destroyed in no time.
Hello AJ,
Thank you for taking the time to share your feedback regarding the Husky Liners Rear Wheel Well Guards; Black you recently ordered. We were disappointed to hear that they cracked after being on your vehicle for a short period of time.
In reviewing your order, this item does come with a limited lifetime warranty. This warranty covers the original purchaser, covering breakage or tearing under normal use for the life of the vehicle, but not covering misuse, accidents, or improper installation.
We are also sorry that the installation instructions were not included with your item. Attached is a copy of the install guide.
If you would like to initiate a warranty replacement, please contact us and we will be happy to assist you with this request.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you.
Amy
Ordered this mirror, shipping took a week. It came in a flat thin box, with a plastic bag over that.
When I cut the bag, it was obvious the box had been folded, along with the mirror.
Now waiting for manufacturer to "approve" replacement. I needed the mirror a week ago……. JS
Hello Kelly,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent experience. We reviewed your order and we do apologize that the mirror you ordered was delivered damaged. Your frustration with this situation is understandable.
We show that they replacement will be shipping under this tracking number (USPS) 9214490401712467745575. They also shared that you can field destroy the one that you received damaged.
Due to this situation, we issued a credit to your account that can be used on a future order. Please note, this credit is valid until 4/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Good first experience, Comfortable with ensuring the purchased parts were a match for Helga II (my truck). Great followup information as I track the status of this order. I'll probably be back.
Very easy to find what you need very upfront and if you need help there's someone there on chat. If you're not familiar with that you can call and they're more than happy to help you with what you need.
I ordered a part for my truck. Shipping said 3-4 days. I was shocked to find it at my door 2 days later. The item was shipped in manufacturer's box so was packed well.
The web site is easy to us. I've bought from American Trucks before and the service is always excellent.
1/13 - ordered exhaust with estimated delivery later part of the month
1/15 - sent me a $30 off notification for an item I just ordered
1/15 - sent me notification that item is out of stock and not expected till mid to late February even though there was nothing on website regarding item being OOS.
1/16 - Received email stating item that I have already purchased is available when it's really not because it is currently out of stock
Since signing up, you've done nothing but bombard me with emails with conflicting information. Seems like you would automatically refund me the $30 since I just purchased the item and it's now OOS when that wasn't mentioned anywhere at time of purchase.
Hello Charles,
Thank you for taking the time to share your feedback regarding your recent order with AmericanTrucks. We apologize for the frustration this experience has caused you.
We want to thank you for being a member of our Military, Medical and First Responders Cashback program. We are happy to have this program to thank you for your service to our country and communities.
We understand that when you placed an order for the Corsa Performance Sport Single Exhaust System with Twin Polished Tips; Side Exit our website showed the item was instock, then once we submitted your order to the manufacturer they then informed us that the item is out of stock. They provided us with a date of early to mid February when it will be back in stock. We do work to have our website updated with updated inventory, and we fell short of our goal with your order and we apologize for this inconvenience.
We issued you a credit to your account that you can use on a future order. Please note, this credit is valid until 4/30/2026.
If you have any questions or if you would like to speak with one of our sales representatives to see if we can find an alternate item for you, they will be happy to assist you.
Thank you,
Amy
We ordered the Sidewinder Running Boards and they were delivered a day early and exactly as described. Very satisfied with the experience and would highly recommend.
I ordered a radio upgrade and it arrived with no protective wrapping so one of the attach points was broken. 3-4 days later they approved my return. 2 days after that they issued a replacement.
Hello Jeff,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your service experience. We want to also thank you for being a valued member of our Military, Medical and First Responders Cash Back program. We are happy to offer this program to thank you for your service to our communities and our country.
We are sorry to hear that the initial TopDisplay Radio upgrade you order was delivered damaged, Please note, this is not indicative of the level of service we strive to provide to our customers. We were happy to hear that the replacement was approved and shipped out to you.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
Got all 4 at different times once my OEM TPMS sensors starting going out on my 2019 ram 1500 Lone Star. They sync within 5-15 minutes. Awesome product👍
Great search engine plug in my info bam exactly what I wanted love it when things are quick and easy if I gotta spend time looking I'll be on to the next site
Nice selection of equipment, easy to get around on the site. I shopped around for my purchase and you had the price. My order was delivered on time and in good condition. You get my vote for future purchases.
I have a suburban and was looking at the cold air intakes. The ones that come up are for a Tahoe. I requested a chat to confirm if this would fit my vehicle. Within 30 minutes I received a call and they had confirmed with the maker that this part would fit my vehicle. No guessing or having to buy a part and return if it didn't work. Also in our call we talked about the differences between the oiled and dry and the different brands and plusses and minuses with them. Genuine interest in helping me purchase exactly what I was looking for and providing excellent customer service!
Product was available and shipped the same day. Delivery was a few days later, and was very satisfied with the replacement tail light. The size and color was OEM.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent order. We do apologize for the delays you experienced. It is our goal to get orders to our customers in a timely manner and we apologize that we fell short in this instance.
We do show that your order for the Winch Tray did ship, directly from the manufacturer, on 12/31/2025, but in reviewing the tracking, there was an issue where the barcode was not able to be read. When this occurs, it does cause a delay in the movement of the order.
Normally we ask for our customers to allow a few business days where there is no movement, and then reach out to us and we can set up a lost package claim. When you chatted in to us on 1/5/2026, there was movement on the package and it showed it was on its way to be delivered to Mississippi
We show that the tray was delivered on 1/14/2026, and if you have any additional questions or concerns regarding this order, please contact us and we will be happy to assist you.
Due to this situation, we issued a credit to your account that can be used on a future order, Please note, this credit is valid until 4/30/2026.
Thank you again, and if you have any questions, please contact us.
Thank you,
Amy