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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great search engine plug in my info bam exactly what I wanted love it when things are quick and easy if I gotta spend time looking I'll be on to the next site
Nice selection of equipment, easy to get around on the site. I shopped around for my purchase and you had the price. My order was delivered on time and in good condition. You get my vote for future purchases.
I have a suburban and was looking at the cold air intakes. The ones that come up are for a Tahoe. I requested a chat to confirm if this would fit my vehicle. Within 30 minutes I received a call and they had confirmed with the maker that this part would fit my vehicle. No guessing or having to buy a part and return if it didn't work. Also in our call we talked about the differences between the oiled and dry and the different brands and plusses and minuses with them. Genuine interest in helping me purchase exactly what I was looking for and providing excellent customer service!
Product was available and shipped the same day. Delivery was a few days later, and was very satisfied with the replacement tail light. The size and color was OEM.
Ordered one day ago received it the next day and installed in about an hour and a half…. Sales person was very helpful on this order… wish all ordering experiences were this good!
Products have always been top quality and arrive without issue. Installation guides are great and when I've needed customer support they are always very helpful. I always check them before anybody when I need aomething for the truck or jeep.
Everything was on point. Shipping was 4 days earlier then they had mentioned. Which made the experience that much better. Thank You all involved, I really appreciate it
I ordered this grille for a customer, first one came in damaged. Sent a second grille, undamaged but within a month the turn signals stopped working. Contacted support got approved for third replacement grille on 12/26/25. Still have not received 3rd replacement grille. Contacted support team again, and now just getting the run around. So I had to purchase 3rd grille out of my own pocket because I am being lied to.
Used the phone tree to get to the right person to answer my questions. Did not take very long, tech was knowledgeable and helpful with information about the product I wanted to order. He made sure it was the correct item, he was courteous and understanding.
It was a great experience Cleo was very professional and straight forward, I am annoyed with myself for not seeing the fact
I had to wait for a review to be done in order to get a return code 😂, So now I gotta drive a total of 3 hours back and fourth from fedex lol. I would have defended come and pick it up but I don't trust that. But it's all good lesson learned lol.
Ordered a power stop Z36 kit for my F150. Kit had the correct rotors and calipers but the brake pads were for Chevy SUV. I emailed costumer service to get correct pads sent to the shop. Person asked for part number on the box so I sent it. Messaged back telling me the pads was for a Chevy. After getting correct number for my order. I was told to remove the parts and ship the kit back and correct pads would be in new kit. After messaging back and forth few more times I just bought the correct pads. It was just to much aggravation and hassle
Hello Israel,
Thank you for taking the time to share your experience with AmericanTrucks. We are disappointed to hear that you received an incorrect item when you purchased the PowerStop brake and rotor kit.
We understand the return policy can be an inconvenience and we are sorry that you felt it was easier to purchase a new set instead of completing the partial return.
Due to this situation, we issued you a credit to your account. This credit can be used on a future purchase and the credit is valid until 4/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Too many tonneau covers to choose from. I wish I wasn't retired on a fixed income and could afford more toys. Great selection.
I called in to discuss options for tuners and air intakes for my 2020 F-150 w 3.5 EcoBoost. I am embarrassed I cannot remember my sales reps name, but he was OUTSTANDING at explaining my options and discussing my concerns. He made recommendations for other products I might consider as well but was never pushy in any way. I will definitely recommend American Trucks to all of my friends!
I could have just bought the part locally, but with AT I could get it by Wednesday, or so the shipping info that I paid money said. Once order was confirmed, the date changed to a later time. I would cancel my order if I could and just drive up to get the part... Now I have to wait all week to fix my truck
Hello Russell,
Thank you for your recent order with AmericanTrucks and for taking a moment to share your feedback with us regarding your experience. We do apologize for this situation and the inconvenience this issue has caused you.
We show that you ordered the Ignition Coils on Sunday 1/11/2026, after the cut off time for our warehouse, so the order was approved and shipped the following day 1/12/2026, and we show they were delivered on 1/14/2026, because you paid for the two day shipping.
Do you remember what the initial get it by date was listed when you completed your purchase? We want to make sure we have the correct information on our website and when customers place an order.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I recently ordered Fiberwerx 6" Bulge bedside fenders and couldn't be happier with the entire experience. From start to finish, the process was smooth, informative, and completely stress-free.
I worked directly with Santino B., and his knowledge truly stood out. Santino clearly understands trucks and aftermarket parts inside and out. He took the time to make sure the fenders were the correct fit for my truck and explained the details in a way that was easy to understand, which gave me confidence in the purchase.
What really set this experience apart was the extra value Santino provided. He didn't just take my order—he offered well-thought-out advice on additional equipment and upgrades, explaining the proper order to install them so I can protect my truck and my investment long-term. That level of guidance shows genuine care for the customer, not just the sale.
Ordering through Fiberwerx was seamless, and having a knowledgeable salesperson like Santino made the process even better. His professionalism, responsiveness, and expertise turned what could have been a complicated order into an easy and enjoyable experience.
I will absolutely continue ordering through Santino for all my future automotive parts needs and highly recommend both Fiberwerx and Santino B. To anyone looking for high-quality products backed by exceptional customer service.
Love this website got everything I want a discount price. They have open box and she's amazing. You can get things that I can get for that cheap check out guys girls.
Purchased wheels and tires. Wheels were back ordered 3 months. Cancelled order, no problem... No problem with my refund either.
I was very impressed with the representative, Alex S. Who assisted me with my order. He was absolutely awesome! Very professional and I will always call American Trucks first for my automotive needs.
I used to order parts from American Muscle when I had a Mustang. First time I've ordered from American Trucks, but I'll be coming back again in the future. Experience was nice and easy!
We ordered running boards and they were delivered early, easy to install and look fantastic. I would highly recommend them.
Thank you.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your email regarding your recent service experience with AmericanTrucks. We are sorry to hear of the issues you experienced with the RedRock Baja Upper Replacement Grille with LED DRL and Sequential Turn Signals (09-14 F-150, Excluding Raptor).
We show that the first replacement for the gille was received on 11/10/2025. We do see that an email was sent to you on 12/26/2025, to initiate a return, but we do not show that we received the photos to initiate the return and replacement. When you contacted us on 1/13/2026, we shared that we would have the replacement shipped out but you asked us to cancel the replacement and placed a new order. We apologize for this confusion.
If you would like us to set up a new return for the defective grille, please contact us and we will be happy to assist you to set this up for a return for refund.
If you have any questions or concerns, please contact us and we will be happy to assist you
Thank you,
Amy