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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Too many tonneau covers to choose from. I wish I wasn't retired on a fixed income and could afford more toys. Great selection.
I called in to discuss options for tuners and air intakes for my 2020 F-150 w 3.5 EcoBoost. I am embarrassed I cannot remember my sales reps name, but he was OUTSTANDING at explaining my options and discussing my concerns. He made recommendations for other products I might consider as well but was never pushy in any way. I will definitely recommend American Trucks to all of my friends!
I could have just bought the part locally, but with AT I could get it by Wednesday, or so the shipping info that I paid money said. Once order was confirmed, the date changed to a later time. I would cancel my order if I could and just drive up to get the part... Now I have to wait all week to fix my truck
I recently ordered Fiberwerx 6" Bulge bedside fenders and couldn't be happier with the entire experience. From start to finish, the process was smooth, informative, and completely stress-free.
I worked directly with Santino B., and his knowledge truly stood out. Santino clearly understands trucks and aftermarket parts inside and out. He took the time to make sure the fenders were the correct fit for my truck and explained the details in a way that was easy to understand, which gave me confidence in the purchase.
What really set this experience apart was the extra value Santino provided. He didn't just take my order—he offered well-thought-out advice on additional equipment and upgrades, explaining the proper order to install them so I can protect my truck and my investment long-term. That level of guidance shows genuine care for the customer, not just the sale.
Ordering through Fiberwerx was seamless, and having a knowledgeable salesperson like Santino made the process even better. His professionalism, responsiveness, and expertise turned what could have been a complicated order into an easy and enjoyable experience.
I will absolutely continue ordering through Santino for all my future automotive parts needs and highly recommend both Fiberwerx and Santino B. To anyone looking for high-quality products backed by exceptional customer service.
Love this website got everything I want a discount price. They have open box and she's amazing. You can get things that I can get for that cheap check out guys girls.
Purchased wheels and tires. Wheels were back ordered 3 months. Cancelled order, no problem... No problem with my refund either.
I was very impressed with the representative, Alex S. Who assisted me with my order. He was absolutely awesome! Very professional and I will always call American Trucks first for my automotive needs.
I used to order parts from American Muscle when I had a Mustang. First time I've ordered from American Trucks, but I'll be coming back again in the future. Experience was nice and easy!
We ordered running boards and they were delivered early, easy to install and look fantastic. I would highly recommend them.
Thank you.
Chance B., the gentleman that assisted me, was awesome! Straight to the point accurate answers! Very polite and respectful as well. Thank you Chance for your help!
Spoke with Mike regarding some questions on a product I was looking at. He was very knowledgeable, courteous, and professional. Great experience. Highly recommend.
I bought my MSD Coil Packs from American Trucks and the gentleman on the phone was open and gave true input into what I was looking for vs selling me something I didn't need.
When asked what I was shopping, the young lady that took my order was helpful beyond expectations.
Answered all questions and actually gave me options which I would have never found.
Thank you again Ashley C.
There's many great options to choose from and I love how it show what will and won't fit your vehicle, but it seems 3/5 of the products I receive are defective. Support always does a great job of getting me a replacement, but it is very annoying having a product show up broken or electronically defective.
Hello Mason,
Thank you for taking the time to share your feedback regarding your recent orders with AmericanTrucks. We had the opportunity to review your recent orders and we can understand your frustration with the orders. It is our goal that our customers are satisfied with the items that they order from us, and we fell short of our goal with your recent orders.
I was happy to hear that when you had to do a return and replacement, the representatives you spoke with were able to assist you in setting up the return and replacement.
We know that it is a disappointment when you are excited to receive your order, and then the item does not work. Due to this situation and to thank you for your understanding of this issue, we issued you a credit to your account. This credit can be used on a future order and please note, this credit is valid until 4/30/2026.
If you have any questions please contact us and we will be happy to assist you,,
Amy
Purchased a front brake kit that worked beautifully on my truck. The price is right and the quality of parts is great. Now I'm going to the lowering kit and I'm sure it's going to be the same experience. Keep up the good work.
I placed my order because the listing said that the items were in stock. Half of the order was delivered 6 days later. The second half was untrackable and not shipped for 10 days " From Canada. Won't be receiving that for another week. No explanation or reason given by American Trucks.
Hello David,
Thank you for taking a moment to share your feedback regarding your recent order with AmericanTrucks. We were disappointed to hear that a portion of your order was delayed being shipped to you. We work hard to have our website update with the most updated inventory feed, but this was not your experience and we apologize for this delay.
The OE Style Headlight; Chrome Housing; Clear Lens; Driver Side (16-18 Silverado 1500 w/ Factory HID Headlights) you ordered were being shipped directly from the manufacturer and they were shipped and delivered to you on 1/12/2026.
Due to this situation, we issued a credit to your account and this can be used on a future order. Please note, the credit is valid until 4/30/2026.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I ordered Sequil headlights that fit for my truck n upon plugging them in running lights only come on when u start it n turn signals n then go away n lost running lights and the signals.
Hello Ryan,
Thank you for taking the time to share your feedback regarding your recent order with AmericanTrucks. We are disappointed to hear that you are experiencing issues with the Sequential Turn Signal Projector Headlights; Black Housing; Clear Lens you purchased in late December.
If you are experiencing issues with the lights we can set up a return and replacement for the headlights, as we want to make sure the item that you ordered are in proper working condition. You may also reach out to us if you would like assistance with the installation for this item.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you
Amy
AT is great to work with, their not a company that takes your money and you have to wait days or weeks to get your tracking number. Their very much on the ball and they treat you like a real valued customer. I will continue to be their customer.
I spoke with Gregory C whom helped me get the right product for my 21 F 150 and was very helpful explaining the veterans discount and other details Thanx
FedEx as always screws stuff up.
I decided my running boards from you guys but to no suprise box ripped open on both ends contents hanging out hardware box has a hole in it and jammed back in the main package since you can tell it fell out. And one who ships with FedEx I usually don't use in the future
Hello Joseph,
Thank you for taking the time to share your feedback regarding your recent order for the N-fab Cab Length Podium Nerf Side Step Bars, We were disappointed to hear that when the side step bars were delivered and the box was damaged and you were missing components. We can understand your frustration with this situation.
We do show that you spoke with a member of our Customer Service Team and they were able to assist you with this situation and we reviewed the delivery photos and we can see that the box looks like it experienced damage while in transport to you. Please know that it is our goal to get our packages to our customers in a timely manner and if perfect condition. Unfortunately this was not what you experienced and we apologize for this issue.
Due to this situation, and your understanding, we issued you a credit to your account that can be used on a future order, Please note, this credit is valid until 4/30/2026. If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Russell,
Thank you for your recent order with AmericanTrucks and for taking a moment to share your feedback with us regarding your experience. We do apologize for this situation and the inconvenience this issue has caused you.
We show that you ordered the Ignition Coils on Sunday 1/11/2026, after the cut off time for our warehouse, so the order was approved and shipped the following day 1/12/2026, and we show they were delivered on 1/14/2026, because you paid for the two day shipping.
Do you remember what the initial get it by date was listed when you completed your purchase? We want to make sure we have the correct information on our website and when customers place an order.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy