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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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When asked what I was shopping, the young lady that took my order was helpful beyond expectations.
Answered all questions and actually gave me options which I would have never found.
Thank you again Ashley C.
There's many great options to choose from and I love how it show what will and won't fit your vehicle, but it seems 3/5 of the products I receive are defective. Support always does a great job of getting me a replacement, but it is very annoying having a product show up broken or electronically defective.
Purchased a front brake kit that worked beautifully on my truck. The price is right and the quality of parts is great. Now I'm going to the lowering kit and I'm sure it's going to be the same experience. Keep up the good work.
I placed my order because the listing said that the items were in stock. Half of the order was delivered 6 days later. The second half was untrackable and not shipped for 10 days " From Canada. Won't be receiving that for another week. No explanation or reason given by American Trucks.
Hello David,
Thank you for taking a moment to share your feedback regarding your recent order with AmericanTrucks. We were disappointed to hear that a portion of your order was delayed being shipped to you. We work hard to have our website update with the most updated inventory feed, but this was not your experience and we apologize for this delay.
The OE Style Headlight; Chrome Housing; Clear Lens; Driver Side (16-18 Silverado 1500 w/ Factory HID Headlights) you ordered were being shipped directly from the manufacturer and they were shipped and delivered to you on 1/12/2026.
Due to this situation, we issued a credit to your account and this can be used on a future order. Please note, the credit is valid until 4/30/2026.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I ordered Sequil headlights that fit for my truck n upon plugging them in running lights only come on when u start it n turn signals n then go away n lost running lights and the signals.
Hello Ryan,
Thank you for taking the time to share your feedback regarding your recent order with AmericanTrucks. We are disappointed to hear that you are experiencing issues with the Sequential Turn Signal Projector Headlights; Black Housing; Clear Lens you purchased in late December.
If you are experiencing issues with the lights we can set up a return and replacement for the headlights, as we want to make sure the item that you ordered are in proper working condition. You may also reach out to us if you would like assistance with the installation for this item.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you
Amy
AT is great to work with, their not a company that takes your money and you have to wait days or weeks to get your tracking number. Their very much on the ball and they treat you like a real valued customer. I will continue to be their customer.
I spoke with Gregory C whom helped me get the right product for my 21 F 150 and was very helpful explaining the veterans discount and other details Thanx
FedEx as always screws stuff up.
I decided my running boards from you guys but to no suprise box ripped open on both ends contents hanging out hardware box has a hole in it and jammed back in the main package since you can tell it fell out. And one who ships with FedEx I usually don't use in the future
Hello Joseph,
Thank you for taking the time to share your feedback regarding your recent order for the N-fab Cab Length Podium Nerf Side Step Bars, We were disappointed to hear that when the side step bars were delivered and the box was damaged and you were missing components. We can understand your frustration with this situation.
We do show that you spoke with a member of our Customer Service Team and they were able to assist you with this situation and we reviewed the delivery photos and we can see that the box looks like it experienced damage while in transport to you. Please know that it is our goal to get our packages to our customers in a timely manner and if perfect condition. Unfortunately this was not what you experienced and we apologize for this issue.
Due to this situation, and your understanding, we issued you a credit to your account that can be used on a future order, Please note, this credit is valid until 4/30/2026. If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Always sweet deals if ya look... open box purchase, absolutely NO complaints! Just trying to get this Ram to look different than the next one... this is the place if thats what ya wanna do...
Just another bogus company claiming to "support" veterans / you only get discount on future order - which requires buying something else. Hey AT - guess where you can shove my "promotion" points? Will not shop AT again - nor would I recommend to fellow veterans
Hello Kevin,
Thank you for sharing your feedback regarding the Military, Medical, and First Responders Cashback program we have to thank our member for their service. We apologize that you are not happy with the details of our program.
We appreciate and value the feedback we receive from our customers as we review these comments and these comments can assist us in making changes or updates to the services we offer to our customers.
To thank you for your service, and for taking the time to share your concerns with us, we issued a credit to your account, that can be used on a future order. Please note, this credit is valid until 4/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I have bought different items for my truck, running boards, throttle response modules and now an oversized fuel tank. Everything has always gone smoothly, customer support is good and shipping is quick.
Everything was great just a delay on the wheels that I ordered supposed to have gotten them in January now saying won't get them until the middle of February
I bought a couple of things for my husband's truck and you guys made it easy to find the right accessory for the make and model of the truck. Thank you
Ordered running boards that were well made and sold at a great price. They were shipped and to my house within 4 days of ordering. Very easy to install. I am very pleased with this company and the product I purchased. I will definitely purchase from here again in the future.
I bought some parts for my truck, haven't had the time to install them yet but I saw pictures of outer trucks with them and I can't wait
Website is good just wish there was a points reward system especially after spending 2300 on parts getting some points I can put towards my next order would've been nice
Order placed n received mirror in a very timely manner. Very happy with purchase! Works great and matches original! Thank you American Trucks!
I ordered the crystal granite fender flares for my 2025 Ram 2500. They arrived well packaged and were very easy to install with clear instructions. They fit great and the color matched perfectly. Definitely recommend American Truck.
The sales guy told me that he could hook me up with some 3 inch LED fog lights for the front bumper push bar I ordered it was made for that told me the price. I said OK when the light showed up it says light bright on the box and all it was was the brackets when I called to find out where the actual lights were. They told me that that wasn't lights. He sold me just brackets so the process to return said just brackets is quite a hassle so I called again and I just ordered fog lights. The salesperson had no idea really what I was looking for. He didn't get into my past orders to see if they would even fit the push bar. We're waiting to see if those are gonna be the ones that fit so far the experience with ordering hasn't been Satisfactory
Hello Joe,
Thank you for taking the time to share your feedback regarding your recent service experience with AmericanTrucks. We apologize that when you placed an order for cube lights, but then once you received the item it was just the bezel kit that did not include lights. We reviewed your call and we apologize for this oversight on our order.
The Tiny Monster Concept Pro 3-Inch Cube Light Flush Mount Bezel Kit that was suggested to you is just the (2) Flush Mount Bezels (2) Foam Gaskets and (8) Mounting Screws, and does not come with lights.
We do see that you placed another order for the lights and we hope that these lights work on the bull bar that you recently ordered. If you would like to set up a return for the bezel kit, please contact our Customer Service and we will be happy to set up the return for you.
Due to this oversight, we added a credit to your account that can be used on a future order. Please note, this credit is valid until 4/30/2026.
Thank you,
Amy
I did everything online it was really easy to find what I was looking for since I couldn't find a muffler in Arkansas just about. But he made it easy for me to find the muffler and order the muffler I'm waiting on them to give me a tracking number
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mason,
Thank you for taking the time to share your feedback regarding your recent orders with AmericanTrucks. We had the opportunity to review your recent orders and we can understand your frustration with the orders. It is our goal that our customers are satisfied with the items that they order from us, and we fell short of our goal with your recent orders.
I was happy to hear that when you had to do a return and replacement, the representatives you spoke with were able to assist you in setting up the return and replacement.
We know that it is a disappointment when you are excited to receive your order, and then the item does not work. Due to this situation and to thank you for your understanding of this issue, we issued you a credit to your account. This credit can be used on a future order and please note, this credit is valid until 4/30/2026.
If you have any questions please contact us and we will be happy to assist you,,
Amy