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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Order a front steering stabilizer with my kryptonite center link and tire rod ends
It only worked maybe 4 days an had a installer to do the work still waiting on american trucks to respond
A wide variety of products to choose shopping was easy
I've ordered many parts from AT never disappointed. Quality parts an accessories delivered in a timely manner.
Was expected to get here, Wednesday, November 6 actually arrive today, Sunday, November 3 sad part. FedEx dropped it off at the wrong door at my apartment complex and never found it.
Hello Miguel,
I apologize that fed ex delivered to the wrong apartment complex and you were not able to retrieve the package. I know that was an unexpected frustration but I do see that you have already spoken to customer service and we have a lost package claim setup and a replacement will be on it's way within 48 business hours from today. I issued you an additional voucher for this inconvenience and please do not hesitate to reach back out to us if you need any additional assistance.
Thank you,
Allison
American trucks blows every order here immediately canceled and my money is tied up for a whole business week. All i see is bad reviews how are they still in business
Third time ordering from American Trucks and half the order was right… Ordered a pair of mirrors and only one came in the box.
Hey Michael,
I apologize that you only received one mirror instead of the pair, I see you u already spoke to customer service and they have setup a replacement order. Your replacement order should be released today and shipped you will receive email notification when it does. If you need any additional assistance from us please do not hesitate to reach out.
Thank you,
Allison
Very satisfied with both the customer service and the quality of the product purchase. It was an item very difficult to find from other sellers. Would buy from them again.
Where is my knife! You want me to review you and I haven't reviewed anything!
Comparing the Barricade Extreme SKU: S******* to the Rough Country and the price difference helped me make my mind up on overall look I am going for on my 2009 Silverado 1500 and already comes with the corner LED lights with the option to put a LED Bar or even a Winch in the center of the bumper. Plus FREE SHIPPING in 3 days so I'll be on my front porch waiting her arrival Wednesday ready to slap her on the Truck! Thanks American-Trucks! I'm sure I'll be doing more business sooner than later with you again if everything is a professionally smooth process.
Accurate descriptions. Before And after sound clips of exhaust systems. Installation video. Quality parts with instructions.
Limited model has a digital rear view mirror inside and uses the camera built into OEM 3rd tail light. This item doesn't have that camera to hook up and so you lose that function. Don't see anywhere disclosing that information or I would have bought something else. Now need to replace anyways to keep the water from leaking in on oem model gaskets that fail.
Hello David,
Thank you for taking the time to speak with me today I'm glad you shared this information with us as I will look to have it added to the website. Again, if you need to setup a return you can reach me directly at EXT 1896.
Thank you,
Allison
Hello Paul,
I just left you a voicemail offering to setup an RMA for refund to orignal method or SC. It does appear that the color code selected was Satin Steel Metallic 464C, not the white according to the website and your order in our system. No worries though we will be happy to get you the correct product if you want to give me a call back directly you can do so or use our chat feature on our website.
Thank you,
Allison EXT 1896
Fast shipping. Also the bull bar that i purchased seems to be heavier duty than others i've looked at.
Love this site, good quality parts and fast shipping. Got a CAI for my f150 and it is awesome!
Received the product fast and easy, no problems in the ordering process.
Excellent product. Shocks are great, reasonably priced and the shipping time was very fast.
Good price for parts, but it said it would arrive Saturday and it took too long to ship (not shipped until Friday afternoon), so now I get it Monday. Frustrating when waiting on a part
Hello Todd,
I just left you a voicemail following up on your review regarding the delayed shipping. As I stated I do see you have already spoken to customer service and they set you up with a return due to the rotors causing vibration. I do apologize for all of the inconveince you have expierence with this. I have also issued you an additional voucher to use on your next purchase online or over the phone.
520$ manifold "kit"and they don't ship all the parts. Got my "kit" today and brought it to the shop to get installed just to realize they didn't put gaskets in the box. So here I am paying 520 for a partial order on top of paying 50 for new gaskets on top of 500 installation fee. But it's ok because they refunded me 25$!?!? Learn how to package all parts before shipping or not be so cheap when refunding. That 25 doesn't even pay for my gas to drop my truck off at the shop. Terrible customer service. This is the first and last time ordering off this site
Hello Keynin,
I just left you a voicemail regarding your review above, I apologize that the gaskets were missing from this kit and you didn't find the resolution satisfactory. As stated in the voicemail the additional refund was issued back to your original payment method. If you need anything further please do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896
520$ manifold kit and don't even receive all the parts. Got my box today and brought my truck into the shop with my kit just to realize they didn't put gaskets in it. So here I am paying 50 more for new gaskets on top of the 520 for the manifold "kit" on top of 500$ installation fee. But it's ok they refunded me 25$!?!? Very cheap and unprofessional in my opinion. Learn how to ship all the parts or maybe not be so cheap on the refunds. 25$ doesn't help me at all. Will not be ordering off this site again.
Great service fast delivery the installation was a breeze
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tony,
I just left you a voicemail advising I would be happy to setup an RMA for you, I do not see any notes on the account where you spoke to someone and the only camera I fond was delivered back in May. At your earliest convenience please give me a call back or reach out to customer service to assist you.
Thank you,
Allison EXT 1896