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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The shield looks great was very easy to install.
But I lost some of the hardware and if you see this can you please send me a set of the plastic pins and the metal brackets.
On time satisfaction, delivered to my door. With all of my truck needs.
American Trucks Is where I do all of my upgrades. Easy to find what I'm looking for
It helped to know that these struts will fit my truck. The large selection of parts surprised me..
Received my cover on time as promised. However, I cannot get it to snap down on both sides. Very disappointed. Other than that, high quality cover.
Ordered a 3rd brake light, happy with the product, arrived as promised on the date, will buy future products again with this company.
Can't believe how fast I got this part. Putting other companies to shame. Even Amazon!
Installation without a lift took 20 minutes. Looks reliable.
I paid for faster delivery, and it was late. Way to many emails. It was annoying.
I've bought 3 fuel pressure regulators for the same truck. This one worked perfectly. Fixed the problem. Thank you 👍
I ordered the fuel pressure regulator but it has not been delivered.
This experience has been a nightmare to say the least, I have been sent the wrong part and the wrong quantity TWICE NOW. I ordered 2 day shipping and i am now on day 18 after sending back the second wrong order you have shipped me. This business is run by morons and your customer service is an absolute JOKE!
Love the product but one had a dent in it but for the price I can live with it
Everything was excellent from website to receiving my part
Item described very well and met my expectations product to item and cost was exactly as described. Shipping was fast and on time without any issues or worries.
I love getting everything for my truck, from American Trucks. Anything and everything that I need from maintenance needs, to upgrades, I know I can get great quality parts, within a few days from order to my front door. I have bought many things for my 2012 Ram and have been satisfied with every purchase and every install video that they have.
Easy to install them, they work great, step by step instructions, all is good
So I purchased a pre-installation from a shop that was listed in my area. They are open on Saturday and said they could do the work however, the company I bought the bumper from won't schedule me for a Saturday because they aren't open so can only be done on a weekday when most people are at work.
Hello Scott,
I apologize that we are unable to accomodate your request to have the installation scheduled on a weekend day. We understand that most people work M-F as do Install Connect but we have had some issues in the past with shops not being able to complete the install on weekend days and that is one of the reasons for our policy changing. Again, we apologize for any inconvenience this has caused you. I have issued you a voucher to use on your next purchase online or over the phone as a small token of our apology. If you need any additional assistance please do not hesitate to reach out to us.
Thank you,
Allison EXT 1896
I've enjoyed their website easy to use, doesn't seem thrown together and products so far have been well packaged and shipped without problem
Very pleased with the product! However the directions for installation were very poor. Luckily I was able to install them in about 30min
Good experience except for the fact that one of my running boards was dented when it came in.
Experience was not good at all. At the time i purchased the brake kit, it said it was in stock and the purchase went through. But the next day it decides to send an email saying it's out of stock and discontinued? Therefore my review would be a 0 out of 5 but only allowed to put one star. Last time i order from this bs website.
Hello Jesie,
I apologize for your order getting cancelled, you should of received a follow up email regarding the reason for this. If there is anything else we may assist you with please do not hesitate to reach out to us.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Josh,
First and foremost I apologize for the experience you have had with this order and customer service, I just left you a voicemail advising that due to our website being wrong I shipped you out another wheel spacer at no charge since this is no fault of yours. You will receive an email confirmation then a tracking email once it ships. I hope you find this resolution satisfactory and you will continue to do business with American Trucks. If you need any additional assistance please feel free to give me a call back at ext 1896.
Thank you,
Allison