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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great product, great price, super fast shipping. Very satisfied.
Ordered and paid for a complete powerstop brake kit in stock. Wake up to cancelled order and told you don't have that kit anymore but is still listed over Google searches as in stock and that price! Seems fishy to me
I was just browsing the open box items and was of course apprehensive after reading some of the reviews. I'm glad I dismissed them now. All of my items arrived in better condition than described! Not only that, but everything I ordered arrived at least 1 day earlier than expected. I even interacted with the sales team and they were on top of it with the answers I needed! Now I'm just having a hard time not spending even more money on things I want vs. what I need LOL! Great experience overall!
I ordered this steering wheel cover because it said it fit in F-150 the steel will cover that they sent is for a 14 to 15-in steering wheel I have a 15 and a half to 16 inch steel wheel I don't understand how they thought it was for trucks but it is not
I ordered the 3 inch torsion bar keys for my 06 Sierra. I placed the order at 3pm on a Friday and it was at my door by noon on Monday. I received this before I even received a tracking number. I'm very impressed.
Quick shipment, delivery and product arrived with no damage.
Product was shipped the same day. I did pay the extra $10 for next day shipping but received it a day later which I assume is fed ex's fault.
Timely and well packaged. Everything fit vehicle and I had no issues
Fast shipping****************************************
Ordered running boards, great price, great product! Installation was a breeze.
I have ordered from AT several times and each time the process & description of products were spot on. I ordered from the open box section & AT advised that the wheels would have scratches & scrapes. The condition of the wheels I received would have been sold as new at other shops. Great job AT!
American Trucks shipped the wrong item and then required me to find a FedEx drop box instead of them picking up the wrong item at my house. Wont ship what I ordered until they receive the wrong item back. Won't buy from them again.
Hello Brooks,
I just left you a voicemail regarding your review, I went ahead and released the replacement/correct item to be processed for shipping please keep an eye on your email for tracking information. Also there are fed ex drop off locations in Walgreens and Dollar General if that helps with finding a location closer to you. I also refunded you the shipping since we shipped you the wrong product. Again, we apologize for any inconvenience this has caused you.
Thank you,
Allison
Easy to find the right upgrade parts and a good price compared to other sites
I ordered the thing, and few days later than predicted, I got it. Pretty easy to install and so far is working perfectly. Love it!
I needed side steps for my 2016 Silverado 2500HD. You had a number of them to select from and once I placed my order, delivery was very quick. They are a great looking set of steps. Thank you
Quick shipping, installed them which was easy after watching the video. They look good.
Was looking for subtle factory looking running boards. The h style for a Chevy 2500 fit the bill as per the description, but the pictures of them mounted on my exact truck proved the description was definantly what I wanted and made up my mind, knew exactly what I was getting as how they would look!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joey,
I apologize your order was cancelled and you should of received a follow up email regarding this, also the item is no longer available on our website. Again, we apologize for any inconvenience this has caused you. If you need any additional assistance please do not hesitate to reach out to us.
Thank you,
Allison