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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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If shipping was as quick as you looking for reviews of my experience I would be very happy! Not very happy right now because it hasn't shipped yet
Chevronne was very nice and polite. Thank you for all your help. I just hope the side view mirrors I ordered are the right ones.
Second set of tint bought the first roll it was damaged upon arrival so I let American trucks aware and they just gave me the run around 😞
Hello Brandon,
Thank you for taking a moment so share your feedback with AmericanTrucks regarding your recent order for the Window Tint Pre-Cut Kit; Front Roll-Ups; 25% Medium. We were disappointed to hear that you received a damaged item when you initially ordered the tint. We do work hard to make sure our customers receive the items undamaged and in a timely manner.
We reviewed your orders and we saw that you placed an order for the tint in August 2025. We were unable to locate notes that you contacted us at that time to share that the item was received damaged. We do want our customers to let us know when they received an item that has been damaged so we can work to get a replacement shipped out. We want our customers to be satisfied with their orders from AmericanTrucks. If you receive a damaged item, please contact us as soon as possible and we will be happy to assist you with this situation.
The tine that you ordered on 2/5/2026, we reviewed the tracking and we show it is expected to be delivered today, 2/9/2026. If there are any issues with the item, please contact us and we will be happy to assist you.
Thank you,
Amy
Great ordering experience. Shipment came on time and was everything that was advertised. I could t be happier with the ease of ordering. The discounted price was also great.
I have used AT for many upgrades on my 2014 ram. I just bought a 2019 Ram Warlock and needed upgrades. This is my place to shop. Always have the best choices and great value parts.
First time even knowing this company existed. Our local mechanic who attempted to install for me a track bar I purchased on EBay recommended calling this site. I called and gave the salesman a stock number and asked if he could check if it had the large bore on it. 2012 was a decided year for my truck the later produced trucks had a larger bore hole. Salesman went out of his way to check to make sure I had the proper track bar before placing order. I will be bookmarking them and most likely ordering other parts from them.
Customer service was super. The barrage of emails after the purchase was ridiculous and annoying.
Logged in, found part, ordered said part, part showed up when it was supposed to, part fit in my truck as advertised. I'm happy. Be more like AT
Sales people were very knowledgeable and helpful with my order shipped right away and very pleased and will do more business with this company
I purchase an intake cover very small item for 30 and shipping was double that. 43. No way it cost 43 to ship and simple intake mesh cover.
Browsing is fairly easy. Prices could be a little lower. Shipping is usually very good. Products have always been exactly as expected!
I ordered a set of Lug nuts for my Ram 3500.
They were delivered in less than 3 days!
Much better than Amazon prime even!
Will definitely purchase again!
This is a great resource for automotive parts. Great pricing and customer service. I called in to their customer service line and spoke to a super nice rep that was able to answer all my questions. Will definitely purchase from here again.
U guys have been very nice and worked with me when parts were wrong I appreciate you guys and hope one day to win one of these sick $#*! trucks lol
Every experience has been easy, painless, and satisfactory! I have been more impressed than anything else, their team is diligent and professional; works hard to get you taken care of.
$2900 ordered canceled after funds were cleared by my bank for "security" issues. AT blamed the bank. Bank insists they're was no problem on there end. No one at AT could give me an answer. I tried to escalate the call to a supervisor, but was not permitted to talk to one. They're still holding the funds. It all seems very sketchy.
Hello Lauren,
Thank you for taking a moment to share your feedback with AmericanTrucks. Regarding your recent order. We apologize for the inconvenience this situation has caused you and your frustration is understandable.
For the security of our customers and our company all of our orders go through a security verification process. This software is used to authorize every transaction for your protection and our companies protection.
If we are unable to verify/authorize an order, we will reach out to our customers for additional information so we can obtain the information so we can authorize the order. If the information provided is approved, we will confirm and process the order. If we are unable to confirm the requested information, we will need to cancel the order and void the authorization on your credit card.
In reviewing your order, we had an authorized hold on your card on 2/2/2026, when the order was placed, and the authorization was voided on 2/3/2026. We show that you called and spoke with one of our representatives and as they were reaching out to a supervisor to speak with you, but the call was disconnected and we do apologize for this situation.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I purchased a Ranch Hand Replacement Bumper for my 2026 Chevrolet Silverado Trail Boss LT on a Thursday night and was delivered to my house the next afternoon.
I followed the video you all provided, hooked everything up and it all went smoothly. However, sometimes the burglar alarm goes off right before it starts. Other than that everything's perfect
I had a great conversation with my representative. He was very knowledgeable and did everything he could to help me find a good set of rims and tires. I look forward to getting them installed and will be using AT.com again.
I received my order quickly. The system installed easily. It has a nice mellow sound. The only reason I gave it 4 stars is it is a resonator back not cat back exhaust system.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wayne,
Thank you for your recent order and for taking the time to share your feedback with AmericanTrucks. We value the feedback we receive so we can review the comments and make improvements to the products and services we offer to our customers.
We do apologize that the Kryptonite Products Death Grip Outer Tie Rod Ends (99-06 4WD Silverado/Sierra 1500 w/ OE Taper Tie Rods) you ordered on 2/6 have not shipped yet. In reviewing your order we show that the "get it by date" was noted as 2/13-2/17. As soon as we receive the tracking information from the manufacturer, we will share that information with you. We are hoping to have this information shortly.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy