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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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They say there gonna show this product in a setting date and then the give you a mandatory warranty just to get more money out of you and if you don't pay you don't even get the product you paid thousands of dollars on like this is bull$#*!.
Easy. I've ordered from this company in the past with my first truck and look forward to ordering from them in the future
Be prepared, they make the purchase easy. Then the next day and every day after they dump 7,000 emails (not really 7k) on you every damn day! Had I known I'd buy somewhere else, this is ridiculous…
I'll never use them again!
Hello!
I'm sorry you got so many emails! I was not able to find your account, but wanted to reach out to try to fix this. If you would like- we can remove you from our email marketing list.
To unsubscribe, there's 2 options:-At the bottom of any marketing email there will be a link to unsubscribe.-Or feel free to contact our customer service dept. or myself, and we can process that request.
Again, I just want to apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Purchased a SCT handheld a few months back for my 15' ecoboost F150! The canned tunes that come on were ok, nothing to brag about. After getting the 93 performance, 87 eco, and 87 perf/tow from 5 star I'm more than happy to have spent the extra money on tunes! They tuned my truck for my exact modifications and it really "came alive"! 10/10 recommend!
Ordering was quick and easy. Chatted with a rep, he emailed a quote. Few clicks and it was processed. Arrived fairly quickly, was well packaged and looked great.
Sent me 2 MT's and 2 AT's. Getting them to swap the improper AT's has been a nightmare. And now I'm on the hook to get the two AT's to the nearest FEDEX. This has been a drag for over a week and I need to get the new tires on my truck. Terrible service!
Hello Joel,
I'm sorry to hear about your tires! I tried to call but it went straight to voicemail, and the voice mailbox was full. I reviewed your order and saw the 2 new tires were delivered Sunday. I also checked for the return if we were able to pick up. Unfortunately, we are unable to schedule a pickup because it's a direct vendor return. I truly apologize about that. I wanted to do something extra, so I talked to my manager and issued a $50 voucher onto your account for your next order that can be placed over the phone or online. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
The box was torn up and the packing material on the inside wasn't great. Website is good and the part fit my truck.
As a big fan, I love the way American Trucks can display your truck make model and color to give you a real time feel of what an item would look like before buying. Customer Service is outstanding when things get shipped and there is a part broken. They are fast and attentive. Thank you!
The shipping was good it came in pretty fast and the product itself was absolutely amazing.
My local auto wrecking yard quoted me $3200 for a used headlight assembly on my silverado.
Not a mechanic,but i knew there was no way chevy would design something like that so expensive.
I had cracked and knocked out the clear lens part for high beam,went online and did research.
OEM less then a 1/3 of junk guy but still!? Dang! Then i found American Trucks and read reviews.
Bam! Done deal...(theres a fourth bolt,back lower one,remove felt in wheelwell,reach through bumper)
Easy order process. I'd totally recommend. I will be ordering more products.
Was quick and easy and was impressed on how fast delivery was and I appreciate that so will be looking for more things to order
Headlights look great! The only thing is the tint makes the halogens very dim, my fog lights ended up being brighter. But overall very easy to swap out the old ones with these.
Looks to be nice quality. Like the brackets for mounting fog lights.
Were as advertised. Very happy with the quality. Delivered quickly as well, which is a plus.
This company outsources your order. Everything I've ordered is coming from other companies. AT has sent me about 8-9 emails in 2 days, totally unnecessary.
I order a tail light for my Denali and it came in less than a week just like promised.
The light looks exactly like the stock one and it costed me here less than $200 while the stock at the dealership is $875.
I'll definitely use American Trucks anytime I needed and will recommend them to all my family and friends!
The products are very good, and the customer service is great
It was great and I liked how it showed you how to measure your bed and it's the right ear and everything. Thank you.
Received my product in a timely manner and good quality. Happy with product
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Hello Colton,
I'm sorry you were having issues with order. I unfortunately wasn't able to locate your order, but we would like the chance to fix this. If you like, you can call me directly at ext 1320, or you could call any of our service representatives to fix your order at phone number (888) 235-0073.
We also have a couple different phone teams available. We have a Sales Team that can place orders, and they can check on warranties as well as additional product information, placing orders, promotions and more. We also have a Service Team that can review existing orders and any issue you may have, including tracking info, returns, order status, and more. Our phone representatives are here everyday- 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Again, I apologize for the inconvenience your order has caused, and if you would give us a call we would be happy to fix this for you.
Thanks,
Desiree