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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Looks to be nice quality. Like the brackets for mounting fog lights.
Were as advertised. Very happy with the quality. Delivered quickly as well, which is a plus.
This company outsources your order. Everything I've ordered is coming from other companies. AT has sent me about 8-9 emails in 2 days, totally unnecessary.
I order a tail light for my Denali and it came in less than a week just like promised.
The light looks exactly like the stock one and it costed me here less than $200 while the stock at the dealership is $875.
I'll definitely use American Trucks anytime I needed and will recommend them to all my family and friends!
The products are very good, and the customer service is great
It was great and I liked how it showed you how to measure your bed and it's the right ear and everything. Thank you.
Received my product in a timely manner and good quality. Happy with product
Was able to pick up items locally. I live in Olathe and picked up in Lenexa. 15 minutes away. Picked up on my lunch hour. Saved me on shipping.
Order and delivery process was fast. Setting up installation was easy abs fast as well. Local installer experience was very good.
Great service, fast delivery and quality product. Would recommend them for anyone who needs parts.
Split shipment no notice,
Heavy,large parts.
Time lost watching for shipping to arrive, for recieveing,
Awesome service! I ordered my daughter the wrong one for Christmas and we returned it and got the right one. Super easy great customer service!
Always satisfied with everything I order from American trucks super fast delivery and awesome customer service!
I have purchased quite a few products from AT and never had to return an item. Very pleased with the customer service and company overall. Would recommend.
I just ordered from Americantrcks.com and had a pretty poor experience. Their expedited shipping estimator on their website is a lie. "If you order in the next X hours, you'll get it by X date". Standard shipping was free, but I upgraded to 2-day for $55. They promised the part would arrive Wednesday, and it arrived Thursday (which was useless to me).
Since it was the same time of day, I was even able to replicate the website bug for them, but still they would not help at all. Completely unbelievable.
The chat rep said that is standard. I even replicated the bug on their website for them, and they said there is nothing they can do. No help, no refund, no solution, no fix of the clear bug (or scam) on their website. Just blanket 'no' across the board.
Seems like a decent place, but be wary of ordering anything expedited. And don't expect much help from their awful support staff/leads.
Hello Justin,
I'm sorry about the delay of your package! I reviewed your order with my manager and we wanted to make this right. I noticed the order was placed on the 1/20. Because it didn't ship out until the 21st, it was delivered 2 days later on the 23rd instead of the 22nd. Since our website promised delivery on the 22nd, we issued a full refund on the shipping cost of $55.26 back to your original payment method on file.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Shipping was slow only when I requested to cancel the order it was shipped out right away, once shipped I got it in four days. It arrived in great shape.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
I'm sorry to hear about the shipping issues with your order! I was able to review your order to see what happened. The rear bumper shipped from our warehouse, and the front bumper shipped directly from Rough Country, so that's why they shipped separately. Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320, or to any of our service representatives.
Thanks,
Desiree