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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I was in need of any exhaust system for my truck due to a bad leak. I appreciate the ability to use affirm for payment. I like most have had to pay for many things recently and required the help.
American truck shows a metal part on there site and there supplier sends me a plastic part and customer service says we don not know what the supplier is sending. You and I can't go to warehouse to see to check and wow as a customer I will never know what I'm getting, ok what a way to do business.
I purchased my husband running boards for his GMC truck and the paint is peeling.
I will reach out to the company and hope they stand behind their product.
Hello Donna,
Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that the pain is peeling on the running boards that you purchased late last year.
These running boards are covered under our Own Brand Warranty. To initiate a return and replacement, we ask that you please email [email protected], and please include your order number. Our team will review your email and provide you with the steps we need to take to get this replacement set up for you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Bought hub assembly for my Silverado, was a perfect fit, no issues installing it bolted rite up had no issues with it on my truck
Ordered exhaust for a 2026 f 150 sent me exhaust for a Chevy truck now I have to wait for a return and take somewhere to be picked up then they will send what I ordered
Hello Bryan,
Thank you for sharing your feedback with AmericanTrucks regarding your recent order for the MBRP Armor Lite Dual Exhaust System with Polished Tips, for your F-150. We can understand and apologize for the frustration that you experienced when you received your order and the wrong item was shipped to you.
We see that you spoke with our Customer Service Team, and they initiated a return for you. I noted the return ticket, to see if we can offer to have the incorrect exhaust system picked up at your address, so you do not need to locate a FedEx drop off location. If they are able to have this item picked up, they will share the expected pick up date with you.
Due to this situation and to thank you for bringing this to our attention, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
My order was ready when I got there email and picked it up without any issues and in there warehouse they provided gmc and Silverado scratch and dent products as well
Love ordering at American trucks, fast shipping and great customer service.
The representative Alex was courteous, and knowledgeable in satisfying all my needs and questions regarding and expensive purchase. I will continue to patronize your company for this exact reasons. Alex is definitely an asset to your company
Purchased dual exhaust for my pickup. This site had a lot of choices and good info on the products they sell. Will definitely purchase from them again
First time using / ordering from you seems pretty basic good info probably use in the future hope the shipping goes well. Hoped you had the package deal for the aluminum valve covers in stock but this will have to do, thanks Jason Hatfield Red Bluff CA.
I've just started ordering from A/T, However after dealing with eBay only a few times I've found not everyone that say they have quality products does!
I want quality parts that fit and if damaged for any reason at all in transit, I do not want to jump through hoops trying to find someone to help me get it returned and replaced. I don't want to talk to AI! I want to talk to a person!
In parts I want to talk to someone that knows what's going on, What WILL WORK AND WHAT WILL NOT WORK! The best product for the best performance.
As I said, I just started so we shall see what happens, Thanks. BC
My agent was very helpful, helped me with my selection. I feel it was a great fit for my truck. Can't wait for it to get here!
Found website on a Google search. Product looks awesome. Website very easy to navigate through. Short video on installation was very helpful. Price extremely competitive.
Every time im on this site its easy to find what i need at great prices and the free shipping, most of the time is huge plus.
Totally impressed helped me every step of the way. Just awesome.
Great timely orders and no issues with receiving my product not sure if it works yet tho, haven't had the time to install yet
Able to find what I wanted just fine. When making order, it was implied that the order would arrive by Thursday which was a factor in ordering. Order process smoth, got comfirmation email and then received email saying delivery would be Monday. Not cool. Other than that, no problem. I will order again, just won't count on any estimated shipping times.
Hello Donald,
Thank you for your recent order from AmericanTrucks, and for taking a moment to share your experience with us. We value the feedback that we receive as these comments assist us in making changes and improvements to the products and services we offer to our customers.
We reviewed your order, and we do apologize that there were delays in the Weathertech No-Drill Mud Flaps being delivered to you. It is our goal to have shipped and delivered to our customers in a timely manner, this was not your experience and we can understand your frustration.
Due to the delay, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Well i had to order a couple parts for my truck and ya'll had everything I was looking for
It is pretty good but ordering online is quirky when I try to get my military discount. It seems to work only for certain products.
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Hello Richard,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your order for Rough Country Suspension 2.50-Inch Front Leveling Lift Kit (14-26 4WD RAM 2500, Excluding Power Wagon. We apologize for this experience, and we want to thank you for bringing this situation to our attention. We do work hard to make sure our website is updated with the correct information, and we submitted a request to have this page reviewed and updated if necessary.
We do have it listed on our site that this item is manufactured using a high-strength metal, but we reached out to Rough Country, and they shared these are made with a polymer material.
I also want to apologize for the service you received when you contacted us to submit a return for this item. We are reviewing your conversation and will provide feedback with the representative you spoke with.
Due to this situation, we issued a credit to y our AmericanTrucks account. This credit can be used on a future purchase and is valid until 6/30/2026.
We do show that you are returning the kit to us, and we will be refunding your original payment method.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy