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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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They shipped the order pronto! One part was wrong and they had it fixed quickly! Love the product and definitely will be a customer for a long time!
I don't know if there was a box to say I don't want to receive promotional material but my email was getting bombarded with marketing material after my order. The best salesman is good products and service not a deluge of emails about stuff I don't need. Hoping there's not 10 different lists to unsubscribe from.
I had a problem with a set of headlights I ordered and Joanne helped me get a new set coming. It's refreshing dealing with a company that stands behind the products that they sell
I paid extra for next day shipping on my item. When I got home last night I had not yet rec'd the item. I tracked it and the last update was shoeing it in Olathe, KS the night it shipped. I live in Omaha, NE so it should have easily been delivered next day. I got on chat & was told the item was ret'd to sender? I was given options to cancel & reorder... it would ship in 3 days! WTH? I paid for next day del. For a reason. Issue was escalated then I was told the original order should arrive today. I was ok with that & Cleo was making every effort to help. (This is why 2 stars instead of 1) and she did at least refund the extra shipping cost. I've been busy & just got a chance to track it. Now the item shows it went from Olathe to Orlando, FL! And I'll be getting it on Monday! Beyond PO'd right now! Tried to chat again to address the issue only to get "We're away right now. Please check back later!" This sucks! Friday the 13th for sure!
Hello Mike,
Thank you for taking a moment share your feedback with AmericanTrucks regarding your recent order. We reviewed your order, and we apologize for this situation and your frustration is understandable.
We do show that you placed your order on 2/11, and you paid for the one-day shipping, but due to carrier delays, it was not delivered until 2/16. We did request the one-day shipping, we are unable to confirm why this shipped to Florida when it shipped from Kansas and you live in Nebraska. I was happy to hear that Cleo was able to assist you and refunded your one-day shipping fee.
Due to this situation, we issued a credit to your account and this can be used on a future purchase. Please note this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Satisfied with my lowering kit and looking forward to having it installed and ready to use my truck again thank you for everything
Ordered several things before from here the website videos of each individual product is very informative keep up the good work
Purchasing and navigating the website was easy clean and straightforward! Got what I needed in and out, but the shipping is a tad bit on the bad side, taking a really long time to get my packages in.
Hello Marco,
Thank your for sharing your feedback with AmericanTrucks. We would like to look into this situation for you, but we were unable to locate an order with the information provided in your review.
If you could email us at Satisfaction@AmericanTrucks and kindly provide your order information we will be happy to review your order and see how we can assist you and review your order to see if we can make improvements to the products and services we offer to our customers.
Thank you,
Amy
I talked to a rep by the name of Jordan C he was a great help plus he gave me a small discount will definitely try to work with him again!
EZ and I like the videos make it even easier!
And they make it easy to talk to someone. Some things you know what you want, and you can just get it. But if you need to talk to someone, it saves you a lot of time googling and watching videos.
My wheels order came very quickly, good packaging, not a mark on them, black steel wheels look great on my dodge ram 2500, had them wrapped with 35 inch off road tires, competitive price great quality. Will buy from American Trucks again.
I wish their website kept better track of inventory instead im stuck paying for something that will now hopefully be here 3 weeks later then expected. Even though I did get notice of the out if stock notice maybe offering a discount on the item or just applying the discount automatically would have been even greater
Hello Jesse,
Thank you for sharing your feedback with AmericanTrucks regarding your recent service experience with our company. We work hard to have our website updated with the most current inventory, there are times that once an order is submitted, and it is being shipped directly from the manufacturer, that they inform us that the item was out of stock and there would be a delay in shipping the item. We are working with our partners to have this information updated.
We show that you ordered the Aeroskin Hood Protector; Dark Smoke in the evening of 2/8/2026, and the original get it by date was noted on our site as 2/14-2/17, and then we were informed on 2/10 that the item may be delayed and the new get it by date was changed to 2/20-2/23. We do send emails to our customers to make them aware of these delays.
We show that your order shipped out on 2/10 and was delivered the following day.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I had a great experience placing my order with American Trucks. Initially my first order was a part that was currently out of stock. When finding a replacement for my order the customer server rep confirmed the part I wanted was in stock. Great effort!
I need a front sensor relocation kit for a 2022 Silverado. There's one listed on the website, but all it shows is pictures of different trucks. It has no photos of what the package includes. There is a description, but no photos. A "bracket" can mean a lot of different things. The only reason I'm giving it three stars is because the customer service person I talked to was super helpful. And, I might add, just as confused about the lack of photos of the product.
Hello Mike,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent experience on our website. We appreciate the feedback that we receive as they help us understand the products and services that we offer to our customers. I can understand your frustration when we did not have a photo of the parking sensor relocation kit that you ordered.
We reviewed the product page, and we submitted a request to have the page updated with a photo of the relocation kit.
To thank you for bringing this to our attention we issued a credit to your AmericanTrucks account that can be used on a future purchase. Please note, this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I really like how easy, clear and most importantly fast the orders are processed. I have used them several times and I am always very satisfied. Best regards, Pete King
I used AT again to purchase parts and accessories for my Chevy Silverado and again I have to say that everything was absolutely fine. The selection, information about the products, the possibility of a discount and the final purchase with payment. The subsequent information about shipping and delivery was also excellent. I will definitely use AT again for my next purchase. Thank you very much, best regards, Pete
On my old orders for a throttle body spacer I was sent the wrong one twice and paid twice never got help 2024 f250 7.3L gas motor I was sent both time for a 5.0 mustang motor it was to small so if you guys have correct throttle body spacer throw one in the box with my new order I'm gonna try again even though past orders I had to eat it thank *******549 my name is Cody if you would like to talk about it
Hello Cody,
Thank you for taking a moment to share your feedback with AmericanTrucks. We appreciate and value the feedback that we receive from our customers. We were disappointed to hear that the AFE solver Bullet Throttle Body Spacers that you purchased last year.
In reviewing your order, it appears we had incorrect information on the page regarding the fitment for these spacers. We apologize for this situation and our website has been updated with the correct fitment. We did check AFE website and this specific spacer can be used on a 2020-2022 Ford F-250 Super Duty Gas V8-73. L, a 2020-2022 Ford F-350 Super Duty gas V8 7.3 L and a 2011-2023 Ford Mustang GT gas V8 5.0L.
If you still have the spacers, and they are unused, you can contact our Customer Service, and we will set up returns for store credit for you. Due to this situation, we issued a credit to your account and this can be used towards a future order. This credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you and set up the returns for you.
Thank you,
Amy
I was happy to find this website as this in now my 3rd F150 purchase and I did not know about it.
Customer service contacted me and answered my questions. I did forget to request my air freshener.
I like the videos that walk you through installations of decals and other items. Looking forward to future purchased for my build.
A. T had a specific hard to find Headlight housing I needed, it fit perfect & was shipped out the same day I placed the order
Left package out at end of my driveway by busy road not walking about 65 feet to front porch leaving it for anyone to just pick it thanks to my neighbor for getting it for me other then that everything else is great
Hello James,
Thank you for sharing your experience with AmericanTrucks regarding your recent order. We are sorry to hear that the FedEx driver that delivered your package left it at the end of your driveway, and did not deliver it to your porch.
Your frustration with this experience is understandable.
On your next order, you can add notes under your shipping address to state: Please deliver to porch, to see if that helps in informing the driver as to where you would prefer the package to be delivered. Unfortunately we cannot guarantee that they would deliver it there, but you could try to add those instructions on your next order.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Ordered a Core 4X4 adjustable track bar and it delivered on time but once I took it out of the box there was rust on one of the clamps and rust on one of the metal sleeves inside one of the bushings. Bushings were chipped Product also did not come with instructions or torque specs. Maybe it was a defect from Core 4x4 or a returned product that I received but not to happy probably won't use site again.
Hello Eric,
Thank you for taking the time to share your experience with AmericanTrucks. In reviewing your order for the Core 4x4 Town Series Adjustable Front Track Bar, we were disappointed to hear that the item you received was rusted on the clamp and inside one of the bushings. We want our customers to be happy with the items they received, and we fell short of our goal, and more importantly your expectations in this situation.
We reviewed your return photos, and we are working with our fulfillment center to see why this situation occurred. Due to this situation, we issued you a credit to your AmericanTrucks account. I know you shared you would not use our site again, but if you elect to do so, the credit can be used on a future order and is valid until 5/31/2026. We would appreciate a second chance to assist you with your vehicle needs.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Needed this part quickly.
Was to be delivered on saturday but with fedex they delivery whenever they want.
Maybe monday but who knows
Hello John,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order. We do apologize for the delays in receiving your HVAC Heater Hose Assembly; From Thermostat Housing to Water Outlet.
We reviewed your order, and the order shipped out to you from our warehouse on 2/5 (Thursday) and was delivered on 2/9 (Monday). We show that you did pay for two-day shipping, unfortunately with the two-day shipping it does not include delivery on the weekend. We apologize if this information was not noted when you placed your order.
Due to this situation and to thank you for being a valued customer at AmericanTrucks, we refunded you the shipping you paid on this order. This refund was issued back to your original payment method.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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Hello Jonathan,
Thank you for your recent order with AmericanTrucks and for sharing you feedback with us. We appreciate and value the feedback we receive from our customers, as the comments allow us to make changes and improvements to the products and services we offer.
We do apologize for the amount of emails you have received since you placed your order. We did submit a request to unsubscribe you from receiving additional marketing emails. We understand how frustrating it can be to have a full inbox. If you had a Dream build list for your truck, which would be items you would like to purchase in the future, to stop receiving those emails, you would need to just remove the items from the list. For our marketing emails, if you do receive them, on the bottom of the email, there is a link "Unsubscribe" please select that link, and you will be unsubscribed.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy