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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Left package out at end of my driveway by busy road not walking about 65 feet to front porch leaving it for anyone to just pick it thanks to my neighbor for getting it for me other then that everything else is great
Ordered a Core 4X4 adjustable track bar and it delivered on time but once I took it out of the box there was rust on one of the clamps and rust on one of the metal sleeves inside one of the bushings. Bushings were chipped Product also did not come with instructions or torque specs. Maybe it was a defect from Core 4x4 or a returned product that I received but not to happy probably won't use site again.
Hello Eric,
Thank you for taking the time to share your experience with AmericanTrucks. In reviewing your order for the Core 4x4 Town Series Adjustable Front Track Bar, we were disappointed to hear that the item you received was rusted on the clamp and inside one of the bushings. We want our customers to be happy with the items they received, and we fell short of our goal, and more importantly your expectations in this situation.
We reviewed your return photos, and we are working with our fulfillment center to see why this situation occurred. Due to this situation, we issued you a credit to your AmericanTrucks account. I know you shared you would not use our site again, but if you elect to do so, the credit can be used on a future order and is valid until 5/31/2026. We would appreciate a second chance to assist you with your vehicle needs.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Needed this part quickly.
Was to be delivered on saturday but with fedex they delivery whenever they want.
Maybe monday but who knows
Hello John,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order. We do apologize for the delays in receiving your HVAC Heater Hose Assembly; From Thermostat Housing to Water Outlet.
We reviewed your order, and the order shipped out to you from our warehouse on 2/5 (Thursday) and was delivered on 2/9 (Monday). We show that you did pay for two-day shipping, unfortunately with the two-day shipping it does not include delivery on the weekend. We apologize if this information was not noted when you placed your order.
Due to this situation and to thank you for being a valued customer at AmericanTrucks, we refunded you the shipping you paid on this order. This refund was issued back to your original payment method.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Great experience, Miguel helped me all the way through the process. Great job vary appreciate for his effort and his professionalism. Employee of the week for me.
I have the correct make year model but the chrome piece for the the exterior rear view mirror is mm to large. Its obviously made in China. If they could wait another 24 hrs i would have reviewed this with my returns experience but no one wants to wait.
Hello Jill,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent purchase of the RedRock Top Half Mirror Covers; Chrome (09-14 F-150 w/o Towing Mirrors). We are disappointed to hear that the covers were too large to work on your vehicle. We do show that these should fit a Ford F-150 without the towing package.
We do see that you were successful in setting up a return and credit was refunded to your original payment method. Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future purchase. Please note, this credit is valid until 5/31/2026. If you would like to speak with one of our Sales representatives, they will be happy to confirm the fitment of the item so we can ensure the item you purchase will work on your Ford F-150.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Website is user friendly but I've yet to receive my lug nuts. Paid for 2 day shipping and shipping insurance back on the 1st. Its currently the 8th.
Hello Tony,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order. We would also like to thank you for being a member of our Military, Medical, and First Responders Program, We are happy to have this program to thank you for your service to our country and our communities.
We apologize for the delay in the delivery of the Dual External Thread Lug Nut Kit. We reviewed your order, and we show the order shipped on 2/2, but per the tracking website, it looks like they encountered some weather delays. We show it was delivered to you on 2/6/2026.
Due to this delay, we refunded the shipping you paid for with this order. This credit was issued back to your original payment method.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Been using the American-Muscle/Trucks for many years and still have not disappointed. Thank you all for the amazing job you all do.
Experience was quick and the tires and rims look awesome on my truck. Customer service helped me with the order. Responded quickly and was very helpful. Install Connect setup my mounting and balancing. Everything went smoothly beginning to end. Would recommend A++
You had advertised 2 to 3 day shipping but when my order was completed, it was going to take 4 to 6 days for shipping. There was no option given for expedited shipping. I specifically ordered from you due to the part being delivered by the following Friday. I have now canceled the order and went with a company that stands behind what they advertise.
Your AI chat is extremely simplistic and only irritated me before I was finally able to interact with a live person.
Hello Travis,
Thank you for taking the time to share your feedback regarding your recent service experience. We apologize for the confusion with the shipping information noted on our website.
We do offer free 2-3 day shipping on most if the items on our website, but there are some items where they may take additional time to ship and it will be noted on the product page with a "get it by date" noted next to the item.
In reviewing your order, the get it by date was initially noted as "get it by" 2/14-2/16. We apologize that we could not ship the USA Standard Gear 9.25-Inch Rear Axle Master Overhaul Kit (01-11 Dakota) to you within a 2-3 day time frame.
We do show that you contacted us and requested to cancel the order and you were refunded on 2/9/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Amy
My experience with AT has been great so far. If I had a question about something about a part or product inquiring, someone was always there to go e me an answer. They are very knowledgeable when it comes to performance I formation on the support line. Awesome when it comes to asking for a price match and emailing your personal quote. I only shop here for my 2021 Ford F-150 Raptor Lead-foot!
If shipping was as quick as you looking for reviews of my experience I would be very happy! Not very happy right now because it hasn't shipped yet
Hello Wayne,
Thank you for your recent order and for taking the time to share your feedback with AmericanTrucks. We value the feedback we receive so we can review the comments and make improvements to the products and services we offer to our customers.
We do apologize that the Kryptonite Products Death Grip Outer Tie Rod Ends (99-06 4WD Silverado/Sierra 1500 w/ OE Taper Tie Rods) you ordered on 2/6 have not shipped yet. In reviewing your order we show that the "get it by date" was noted as 2/13-2/17. As soon as we receive the tracking information from the manufacturer, we will share that information with you. We are hoping to have this information shortly.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Chevronne was very nice and polite. Thank you for all your help. I just hope the side view mirrors I ordered are the right ones.
Second set of tint bought the first roll it was damaged upon arrival so I let American trucks aware and they just gave me the run around 😞
Hello Brandon,
Thank you for taking a moment so share your feedback with AmericanTrucks regarding your recent order for the Window Tint Pre-Cut Kit; Front Roll-Ups; 25% Medium. We were disappointed to hear that you received a damaged item when you initially ordered the tint. We do work hard to make sure our customers receive the items undamaged and in a timely manner.
We reviewed your orders and we saw that you placed an order for the tint in August 2025. We were unable to locate notes that you contacted us at that time to share that the item was received damaged. We do want our customers to let us know when they received an item that has been damaged so we can work to get a replacement shipped out. We want our customers to be satisfied with their orders from AmericanTrucks. If you receive a damaged item, please contact us as soon as possible and we will be happy to assist you with this situation.
The tine that you ordered on 2/5/2026, we reviewed the tracking and we show it is expected to be delivered today, 2/9/2026. If there are any issues with the item, please contact us and we will be happy to assist you.
Thank you,
Amy
Great ordering experience. Shipment came on time and was everything that was advertised. I could t be happier with the ease of ordering. The discounted price was also great.
I have used AT for many upgrades on my 2014 ram. I just bought a 2019 Ram Warlock and needed upgrades. This is my place to shop. Always have the best choices and great value parts.
First time even knowing this company existed. Our local mechanic who attempted to install for me a track bar I purchased on EBay recommended calling this site. I called and gave the salesman a stock number and asked if he could check if it had the large bore on it. 2012 was a decided year for my truck the later produced trucks had a larger bore hole. Salesman went out of his way to check to make sure I had the proper track bar before placing order. I will be bookmarking them and most likely ordering other parts from them.
Customer service was super. The barrage of emails after the purchase was ridiculous and annoying.
Logged in, found part, ordered said part, part showed up when it was supposed to, part fit in my truck as advertised. I'm happy. Be more like AT
Sales people were very knowledgeable and helpful with my order shipped right away and very pleased and will do more business with this company
I purchase an intake cover very small item for 30 and shipping was double that. 43. No way it cost 43 to ship and simple intake mesh cover.
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Hello James,
Thank you for sharing your experience with AmericanTrucks regarding your recent order. We are sorry to hear that the FedEx driver that delivered your package left it at the end of your driveway, and did not deliver it to your porch.
Your frustration with this experience is understandable.
On your next order, you can add notes under your shipping address to state: Please deliver to porch, to see if that helps in informing the driver as to where you would prefer the package to be delivered. Unfortunately we cannot guarantee that they would deliver it there, but you could try to add those instructions on your next order.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy