On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Enough emails already. I ordered 2 filters and I have been hit with WAY TOO MANY marketing emails in 6 hours. I clicked unsubscribe but they keep coming.
I was looking for a bed liner for my new 2022 Ranger. American trucks had one that fit my needs. It is reasonably priced and had no shipping fee.
The site makes sure you order the correct part. Gives you step by step instructions to install your new purchase. My first choice when I look for upgrades.
Got a cover for the bed of my truck and it was a rebox it looks like. Sent back and sent back no reply and no refund. Two hundred dollars in play. I file a case with pay pal.No answer yet.
Website was easy to use and order processed quick said to deliver 4/4/2022 however my order has not arrived yet. Hoping it's just a glitch, can't wait to get my parts & install on my truck
I saw the coupon that if I shared your site with friends I would get $20 off and that was not true. I shared and at least 2 of my friends visited the site.
I also tried to use the $50 coupon and that didn't work either. If you're not going to give discounts, don't put them up.
Ordered a truck safe. Had to take apart my center consul. It turned out the safe did not fit. I called American Truck. The 3rd person I talked to said yeh it doesn't always fit. We dont have one that fits. Go pack it up take it down to fedex and return it to us. The did not care my consul was ripped apart and I would have to put it back together. They couldn't have it picked up at my house they wanted me to do all the work. The disaster cost me way more than the safe cost. I am charging back the item with my CC company. If they want it back they can come pick it up before it gets thrown in the garbage.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Describe my experience? Sure I can do it in one word, HORRIBLE! Let me make my order and took my money and then only then did I get an email stating you "can't ship to a po box" and when I inquired about it I was told "our carrier don't let us" well it's good to know your carrier runs your company. I told the customer service agent to tell management that whatever ever limp brain decided it was a good idea to go through with the deal that limited your customer base was an moron (exact words). I was put on a "first warning for profanity" I was trying to explain that limp brain and moron were not profanities but the chat was disconnected first. Not like it matters much, won't be buying any of your products, especially after my first experience was such a train wreck. I'd rather pay more for a lesser product that will actually accommodate my needs!
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
I made an inquiry about a price discrepancy between the online page and the catalogue. Anna responded to me right away and is looking into the matter. This company just acquired a costumer for life!
I placed a couple orders and chatted with a rep. About instillation. Very professional and helpful. Thanks!
Website is easy to navigate. Found my rear drive shaft quickly. Very affordable too.
I don't know why but my fender linners where just zip tied together no box or anything a little weird
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy ext 257
I was looking for a backup camera for my sons truck, came across this sight and fell in love
I ordered mud guards for my truck on 3/30/22. I paid extra for 1 SMS at shipping because I purchased them before 6:00am.
It's now 4/4/22 and I still have not received my order and the tracking number you provided does not work.
However, I am getting 2 to 3 unwanted emails daily showing me other accessories for my truck.
I'm very upset and I want to receive a call or email with a resolution.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext. 257
Easy to order on line lots of products and help on line if needed
Reasonable prices fast shipping
Buy 500$ parts to have fed ex draw crayon on it and toss it where ever they seem is good. In my case no where to be found.
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
The website is very easy to use. I do like the thumbnail pictures of similar options available for my truck.
Fast shipping, Installed less than 2 hours. And great upgrade from stock. Not too aggressive.
The web page was easy to discern which cold air intake to order. It arrived in 3 days in perfect shape with great packing.
All parts needed were in the box. No instructions but a card tell you to go online and get them there from Roush. I found independent videos were very helpful
With good details. Took me 40 minutes and was very easy. Truck sounds better and looks good under the hood.
Normally I enjoy this site
However this latest order was not what was advertised
The picture shown was the full grille and when received it was just the insert had to reorder and eat 125.00 miss order my fault for not looking close enough before purchase
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
So that I can help, please reach out to me directly at (888) 706-1096 Ext. 257
I hope to hear from you soon.