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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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U guys have been very nice and worked with me when parts were wrong I appreciate you guys and hope one day to win one of these sick $#*! trucks lol
Every experience has been easy, painless, and satisfactory! I have been more impressed than anything else, their team is diligent and professional; works hard to get you taken care of.
$2900 ordered canceled after funds were cleared by my bank for "security" issues. AT blamed the bank. Bank insists they're was no problem on there end. No one at AT could give me an answer. I tried to escalate the call to a supervisor, but was not permitted to talk to one. They're still holding the funds. It all seems very sketchy.
I purchased a Ranch Hand Replacement Bumper for my 2026 Chevrolet Silverado Trail Boss LT on a Thursday night and was delivered to my house the next afternoon.
I followed the video you all provided, hooked everything up and it all went smoothly. However, sometimes the burglar alarm goes off right before it starts. Other than that everything's perfect
I had a great conversation with my representative. He was very knowledgeable and did everything he could to help me find a good set of rims and tires. I look forward to getting them installed and will be using AT.com again.
I received my order quickly. The system installed easily. It has a nice mellow sound. The only reason I gave it 4 stars is it is a resonator back not cat back exhaust system.
I was just having some confusion on the proper part to order and had already ordered the wrong part from a different site. Crystal A was a big help identifying the right part so I could get it ordered asap
Very user friendly website. Love how you can view what your looking at on your truck. Also recommending other products to either go with what you're looking at or what you may also be interested in. Very user friendly. Also like that you can talk to a tech if need be for any questions. Love this site!
I ordered my tires at a very affordable price price how ever I have yet to receive them the fedex I believe doesn't want to deliver in an attempt to to force to pick them up from where only god knows please try and address this cause I'm sure I'm not the only one sincerely
When I placed the order it said it would be here by February 3rd.
I have not received an email of my order been packed and shipped
Need to work on keeping shipping orders before reviews
Hello Alejandro,
Thank you for taking the time to share your feedback with AmericanTrucks. We appreciate your order for the Barricade Pioneer Aluminum Running Boards and we apologize that you did not receive emails regarding the shipping status for your order.
We do show that the item shipped on 2/2/2026 and the expected delivery date is 2/4/2026. We resent an email to the email address on the order confirming the order was placed and shipped. There are times when our emails are sent to Spam or Junk folders in error, we ask that you please also check these folders to see if the emails were sent to these folders.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I had ordered a matte black replacement rim for my F150. The rim that was shipped was a smaller chrome rim. Now I have to wait to get the issue resolved. This was a big waste of my time.
Hello James,
Thank you for sharing your feedback with AmericanTrucks regarding your recent order. We apologize for the inconvenience this issue has caused you and your frustration is understandable.
We apologize that you received a chrome wheel instead of the Pro Comp Wheels 31 Series Stryker Matte Black 6-Lug Wheel that you ordered. We are in the process of working with the manufacturer to have the return and replacement set up and have the correct item sent to you. This can take a few days and we understand this is not convenient for you, but please know you should be receiving an email shortly with an update on this situation.
Due to this situation and to thank you for being a valued customer at AmericanTrucks, we issued a credit to your account. This credit can be used on a future order. Please note, this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
At this point, I've been able to buy almost everything off of this website. I've tried other in the past and let's just say they're a nightmare they like to steal your money and do not provide any customer support American trucks. Keep doing what you're doing.
Needed to make a change to an order I placed the night before. Was able to cancel the original and place the new order the following morning.
Been running my Pulsar LT for a few years now, still very satisfied with it. Purchased my S&B CAI through American Trucks also. For those that refer to cold air intakes as "snake oil", I have to disagree.
Looking at the items on the website did not give me enough information to decide on which item worked best for my needs. I called the help line and the gentleman was knowledgeable and very helpful.
Easy to use, would recommend for anyone who wants more out of their truck, got it to turn off the MDS on my 2008 Dodge Ram 1500 and about 15-20 minutes later I was finished and tune was uploaded. Could immediately tell a difference. Would recommend for anyone.
I just received my wheel order, have not got my valve stems yet and this is the first time I ever ordered wheels that didn't come with center caps, I need center caps
Hello Roger,
Thank your for your recent order with AmericanTrucks and for taking a moment to share your feedback with us. I was disappointed to hear that you did not receive the Valve Sem Mounted TPMS sensors that you ordered with your wheels.
We reviewed your order and we set up a lost package claim for the TPMS sensors, you may receive an email about this situation. We will be creating a new order and we will ship out the sensors to you. You may also receive a return label via email that is if you receive both sets, we ask that you return one of them to us.
I also apologize that it was not noted on our site that the Vision Steel D Window Steel Gloss wheels did not come with a center cap. I reached out to the manufacturer and they confirmed that their steel wheels do not come with the center caps. We submitted a request to have our website updated with this information.
I did attempt to call you and left a voicemail explaining this situation. We issued a credit to your account, that can be used on a future order. Please note, this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I have never had a problem with my 3 orders. I do wish they would make the military discount easier, my last 2 orders I didn't receive the discount
I never received my last two orders. It's the items we're supposed to be in stock. And a month later, it came out that they were not in stock. So I don't have any good feedback to give so far.
Hello Andrew,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent service experience. We value the feedback we receive from our customers as the feedback we receive helps us to make changes to the products and services we provide to our customers. We reviewed your orders and we apologize for the inconvenience this issue has caused you. Your frustration is understandable.
We do work hard to have the most updated inventory information updated so we can share with our customers the availability of the item they would like to purchase, and we fell short of our goal and more importantly your expectations with your recent orders.
We show that the orders for the side step bars were cancelled and you were refunded.
Due to this situation, we issued a credit to your account and this can be used on a future order. We would appreciate the opportunity to provide you with the level of service we expect our customers to receive, Please note this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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Hello Lauren,
Thank you for taking a moment to share your feedback with AmericanTrucks. Regarding your recent order. We apologize for the inconvenience this situation has caused you and your frustration is understandable.
For the security of our customers and our company all of our orders go through a security verification process. This software is used to authorize every transaction for your protection and our companies protection.
If we are unable to verify/authorize an order, we will reach out to our customers for additional information so we can obtain the information so we can authorize the order. If the information provided is approved, we will confirm and process the order. If we are unable to confirm the requested information, we will need to cancel the order and void the authorization on your credit card.
In reviewing your order, we had an authorized hold on your card on 2/2/2026, when the order was placed, and the authorization was voided on 2/3/2026. We show that you called and spoke with one of our representatives and as they were reaching out to a supervisor to speak with you, but the call was disconnected and we do apologize for this situation.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy