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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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When i ordered it said if i order by this date and time i would have it Friday now want be here till Monday not happy
Love how the site is easy to use and always has great deals and fast shipping.
Good experience. Pleased with my purchase, hopefully, it continues to work well.
AT has the best customer service hands down. I was having issue changing my address, Chance fixed the problem and knew what to do.
Thanks Chance.
I had an issue installing some fender flares that I had orderd. I called the support line and the representative was more than helpful. Very professional and friendly.
Previously ordered item and it rusted out in 4 yrs
Always have had a good experience ordering things for my vehicles
I received my brake kit pretty quickly but I just opened the box and found I'm missing one of the brake wear sensors
Hello Jim,
I'm glad you received your order in a timely manner, but I'm disappointed to hear that it was missing one brake wear sensor. I sent you a text message following up on this to see if you needed us to submit a hardware request or if you purchased it locally. Either way, please feel free to get back to me if you still need assistance.
Allison
They say free 2-3 day shipping it's been 2 weeks and I still don't have my order
Hello Cole,
I apologize for the delay with your order. I see you purchased the Tail Lights Red Lens. This item is a direct ship, meaning it ships directly from the supplier to you. Yes, it is free ground standard shipping, which takes 2-3 business days on most products and for orders over $149.99. However, it is important to look at the 'get it by' date, which reflects when you can expect the item to ship and be delivered. I sincerely apologize for any confusion this may have caused. In the meantime, if you need anything else, please feel free to let us know.
Allison
This has been the most horrendous experience with a retailer i have ever had. I ordered 4 Rough Country wheels for my 2016 gmc Sierra and they wouldn't fit. I purchased another set of Hartes wheels that did fit. I have returned all 4 rough country wheels and have only been refunded for 1 of the rough country wheels.it has been almost 3 weeks with multiple phone calls and emails with no resolution so far.
Hello Todd,
I apologize for the poor experience you have had with returning the wheels for a refund. I completely understand how this feels like a nightmare, and this is not the level of service we wish to provide. I see that we had some factors and issues working against us with return tags and replacements, etc. I'm glad to see that as of 9/5, everything has been resolved and you were refunded for all four wheels. I have issued you promotional credit to use towards a future purchase due to this inconvenience. If you need anything else, please feel free to let us know.
Allison
I was looking for a Headlight Assembly for my Ford F-150 Lariat Supercrew and the prices were outrageous. I contacted American Truck and they have my Ford Part for a very reasonable price were as Ford wanted over $1500. I will be shopping there again in the future.
Been waiting for my order which I should have received over a week ago and have not have any email or any contact as to when I should be receiving it
Hello Ramon,
I'm sorry you have been waiting for your order and have not received any email communication regarding when it will be shipped. I completely apologize for the inconvenience and frustration this has caused. I can assure you that we do have your order, and for some reason, we had a system issue with our security checks that delayed the processing of this order. We are currently working through the proper channels to have this order pushed and released. Please keep an eye on your email for your tracking confirmation. I sent you an text message with all of this information as well, If you need anything else please let us know.
Allison
Joe called me and told me about the tuner and it was exactly what I wanted. He was very knowledgeable.
Just received my order and just as described including installation in less than 30 min we immediately hooked up to our travel trailer and took off and just as we hoped for no more sag and a very smooth ride definitely recommend
Very professional people willing to help you with anything or any questions you have. I'll continue doing business with them.
Ordered on Labor day, and it was here 2 days later. I was very impressed. The price was competitive as well.
I have bought a ton of parts for my truck. Always great products for even better prices and don't sleep on the sales! Prices don't get better than that. Thanks again AT!
Order the performance part for the same truck.Waited.Too long had to ask where the part was.Finally got a notice That they couldn't get the part still waiting for my refund
Hello Dennis,
I apologize for the backordered Power Programmer that you purchased on 8/19. I sent you a text message asking how you would like us to proceed, as I do not see a cancellation initiated. Please feel free to reach out if you need anything else.
Allison
Do not order from them they will give you the run around and hold your money hostage I returned this on 8/22 and still fight to get my money
Hello Chuck,
I located your order for the Hard Top Tri-Fold Flip-Up Tonneau Cover and see that this matter is now resolved. You have been refunded as of 9/3/2025. The issue was that you received the order and then refused it, so we had to wait for the return tracking to show movement before the system or we could initiate the refund. I'm sorry you had a poor experience, and I hope you find the right top for your vehicle.
Thank you,
Allison
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Hello,
I'm sorry that your order was not delivered within the timeframe you expected or paid for. I understand your frustration and see that this item was very low in stock at both of our warehouse facilities. When the order was committed and sent to the warehouse, the first facility attempted to pull your order but found no stock. As a result, we had to switch to the other facility, which does not normally happen, causing the order to take 24 hours to ship instead of shipping the same day you purchased it. I sincerely apologize for any inconvenience this has caused you. If you need anything else, please let us know.
Allison