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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I've ordered many many items for my cars and trucks through the years, from American. Always happy with the results.
No Hassle, very honest company and if there was any problems they will solve them. I'm always a satisfied customer shopping for my truck parts here
American Trucks offer great products and make personalizing your truck easy and fun.
Bought a K&N air intake for my 2017 Chevy Silverado 1500 and absolutely loved the aggressive noise it put out.
They are great people to work with, always answer your questions
The ordering is quick and easy. Shipped on time no problems.
Not bad, shipping was slow but overall a good fit and looks great
Chat is awesome. Always get great help. Thank you. Easy checkout too!
I was a good experience! Service people were very helpful! Lol
Follow up call from my previous ordering for my mustang from years ago and to make sure my account was the same for ordering an exhaust for my f150 was superb customer service to make sure everything was being sent the correct address
Placed my order and never even got an update that it was cancelled. Had to reorder. Only reason I found out is because I reached out to customer service
Great service and accessories for your truck. Can't go wrong with these guys.
I've been a loyal fan of AT for years, and it's been amazing watching their offerings grow. My wish list is pretty long, and I'm slowly checking things off to give my truck the exact look and feel I've always envisioned. Their selection is top-notch, and the prices are always competitive. I definitely recommend them to anyone looking to upgrade their ride—AT is the place to shop!
I am still waiting on the tires that are back ordered and was told it would be almost 2 months. Additionally, selected to have AT mount and balance the tires before shipping but told only after ordering, would have to take them to a local shop. None of this was told to me either via email or talking with a rep prior to purchasing.
Hello Anthony,
I apologize that you were unaware that the wheels and tires could not be mounted and balanced in our warehouse before they are shipped to you. Unfortunately these wheels and tires are shipping directly from the manufacture to you therefor they are not coming out of our Kansas warehouse so we cannot mount and balance them. I see you did speak with customer service and they set you up with local installation so once the items are received a shop that we partner with and you agree to will perform the mount and balance with installation. Due to the confusion I have issued you some promotional credit to use on a future purchase online or over the phone. If you need anything else please feel free to let us know.
Thank you,
Allison
These mirrors may save my marriage. Putting to boots into thecstorsgecdheds every fall is a battle. He can't back the trailer and I can't direct. He finally said it's the mirrors on my 2024 f150. So I looked up towing mirrors and ordered them. He really likes them and thinks he'll keep them on always. The true test will come when the duck hunting boat goes into storage.
I ordered a set of tow mirrors and was only delivered one. Also the gas cap is literally a sticker. That should be explained more in the product info.
Hello Cody,
I see that you have spoken to customer service and they have started the replacement process for you. I apologize that you only received one tow mirror instead of 2. Also if the website was misleading for the gas cap cover. I have issued you some promotional credit to use towards a future purchase online or over the phone. If there anything else that we can assist you with please let us know.
Allison
The parts that I purchased fit the truck as desired
Easy to navigate, reasonable prices, but wat separates them is customer service is always above and beyond.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela,
I'm sorry you were not notified that your order was refunded, it seems that the order shipped but FedEx returned it to our warehouse. This is not something that happens often and I apologize that it happened to you and for any inconvenience this has caused you. I can reassure you that this is not normal and everything should go as planned moving forward. If you need anything else please feel free to reach out.
Allison