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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Pleased with the number of brands and options. Especially pleased that the loudness is indicated for each option. Discussed a clearance concern with a tech on the phone and was resolved. Delivered in two days. I absolutely recommend American Trucks.
I've been looking for the right parts for my truck and this site picks the exact parts along with explanation of quality, performance expected, and installation features... GREAT SITE 👍🏻
The part I received from you guys is the wrong part. It is for 8L 90 transmission and mine is a 6L 80 transmission so it won't fit. I was gonna see if you guys could send me the right one and I send this one back.
So far I've ordered a new grille, headlights and leveling kit and haven't been disappointed yet. Process was easy and quick. And the prices are great as well, and I still have plenty of things to order.
The previous order was for headlights that did not produce enough illumination for my 82 year old eyes. Additionally there were no adjustment provisions for the high beams that pointed into the roadway approximately 8 feet in front of my vehicle.
American Trucks did accept them as a return, however I was unable to obtain a full refund because I was outside their 30 refund policy, They did give me full store credit minus a small shipping fee.
I just used the store credit to purchase a nice pair of full LED tail lights.
The guys at American Trucks did an awesome job at helping me pick the best LED headlights, taillights and a new set of shocks for my truck. Highly recommend.
I did everything on line so it was smooth, user friendly! I did not talk with a tech! The website information seemed sufficient for someone not so techey!
Have not received my order but seems to be expeditious so far!
My last purchase of LED tail lights is the reason for my new purchase of LED headlights. They look and function as original equipment. My purchases are a fraction of what I would have paid for if gotten from a dealer.
These lights are nice update for my 2014 Ram. Old lights popped out easily, new ones slid right back in. My only advice would be to turn your lights or hazzards on while installing. The direction you plug the wire in matters, so it's easier with the lights on.
Ordering process & wait time was beyond expectations. A minor issues is I though the lens would be darker considering i got the smoke lens version. To me it still looks like the factory clear lens.
Don't have a review, haven't received the product yet. And only gave a 1 star because I had to give a rating. This is a unjust rating.
Wrong part was shipped. I called customer service but I couldn't get the right part shipped other than standard. Nor get any type of refund. At the end of the call I felt it was my fault. I asked if the company gets many returning customers, I was told oh yes we are a large company.
Hello Charles,
I apologize that you received the incorrect item and that we were unable to accommodate you with overnight shipping. This item shipped directly from the supplier to you; therefore, we do not offer expedited shipping options for direct ship items. We can only offer expedited shipping for products coming directly from our warehouses. I apologize for any inconvenience this has caused you. I see we provided you with promotional credit to use on a future purchase, and you have been refunded for your return. I have also issued you a refund for the shipping that you originally paid since you received the incorrect item. In the meantime, if there is anything else that we can assist you with, please let us know.
Thank you,
Allison
ORDERED POWER STOP BRAKE KIT FOR 2018 RAM 2500 ONLY RECIEVED 1/2 THE ORDER MAYED A PHONE CALL AND THEY RESOLVED THE PROBLEM RIGHT AWAY. WILL BEING DOING MORE BUSINESS WITH THEM.
CHRISTINA WAS GREAT AND DID EVERYTHING SHE SAID SHE WOULD DO.
So I received my package four rims two of which were damaged. I called in talked to guy and Cody. He told me that they would do a swap so I sent two of the damaged rims back and then immediately after I did that I got an email saying out of stock so not only was I not told that the rims were out of stock, but I sent the rims off and then I called and then some lovely lady named Laura talk to me and told me that the rims were out of stock and they might be in February maybe later so I had to stop the rims from leaving so I had to go to the FedEx distribution center to stop the rims because there was no way of knowing if I was gonna get some new rims or not so this whole thing has been a hassle, more irritated and pissed off than anything else that I wasn't told beforehand so far my experience has not been great and now I have two damaged rims. Can't send them back cause they're out of stock.
Hello Clyrino,
I apologize for the damage to the rims, and I regret to inform you that they are now on backorder. I completely understand your frustration with not being informed at the beginning that these were out of stock. I tried to leave you a voicemail, but I kept getting cut off by your machine, so I apologize for that. If you would like to look for an alternative wheel, please give us a call, and we would be more than happy to assist you with that. I have issued you promotional credit to use on a future purchase, either online or over the phone, due to the inconvenience. If you need anything else at all, please feel free to let us know.
Thank you,
Allison
I've ordered a couple times over the years from American trucks and American Muscle because of their quality products. Some products are too expensive to not have enough photos and show product how it is
Hello David,
Thank you for your feedback. I understand from your previous order for the shocks that there is only one photo listed. These images are pulled directly from the supplier's website because they are shipped directly and not stocked in our warehouses. We do have tech specs, a description, and a list of what's in the box available as usual. You can also contact our sales techs, and they would be more than happy to provide you with any additional information they can find. In the meantime, we appreciate your business, and please give us a shout if you need anything else.
Thank you,
Allison
I purchased a set of lug nuts for my Ram. Paid an extra $84.00 for next day shipping. I have not received my order. Nor have I got a call on when it will be delivered. The tracking say the weather is an issue. I am sorry about the weather, but if you are advertising next day shipping, then stand behind it and contact the buyer. You need to reimburse my extra overnight shipping costs, being that you did not comply with your terms of service!
Hello Shawn,
I apologize for the delay with your Lug Nuts. I completely understand your concern regarding this issue. We care about our customers and take pride in ensuring we deliver exceptional service and products in a timely manner. I have refunded your expedited shipping cost since you did not receive the order in 1 business day as you paid for. I apologize again for the delay with the order due to the weather. If there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
When I ordered I was expecting it to be delivered later in the week. Got it early. You guys did a fantastic job. Was very pleased with my purchase. Will definitely order again. Thank you.
Install was simple. However, the passenger mirror is terribly distorted. Like I'm looking through the bottom of a coke bottle. Please advise what I can do. I really don't want to have take both mirrors off to return them. My rating would change based on the determination made to resolve the problem with the passenger mirror.
Hello Jon,
I apologize for the trouble you are having with the mirror. I see you reached out to us, and we were able to set up a return, which has been taken care of. Your replacement was shipped, and all is well. I'm glad we were able to reach a resolution. If you need anything else, please do not hesitate to reach out to us, and we will get you taken care of.
Thank you,
Allison
Everything came as expected with the exception of in one piece by one of the nut that is welded in place a weld splatter attached itself in a way you could not get the bolt to start. Once I got that out all went well. My frustration is all the Emails I am getting wanting to sell me more stuff. I know where you are at. I can find you if I want something. So please take me off you Email list! I don't want or need 2 or more Emails a day to delete without reading.
Hello Cletus,
I apologize for the marketing emails; I completely understand your frustration. I know they can be overwhelming. You can unsubscribe from them at the bottom of anyone, and we have a customer portal you can use to locate tracking, estimated ship dates, and so much more. That portal is orders.americantrucks.com. I'm glad that you like the product and enjoy shopping with us. If there is anything else we can do for you, please do not hesitate to reach out to us.
Thank you,
Allison
Easy to apply dispenser. Color was spot on. Nice with the brush and the "pen". Would use again. One thing that would have helped would be to mention how much coverage (sq. Inches?) is in the tube. I was concerned about that when purchasing. Turns out mine was more than enough. But that would have been good to know up front.
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Hey Christopher,
I understand that it can be difficult to provide a proper review of the product if you haven't received it yet. I see that these were delivered on 11/13. Please feel free to let us know what you think after you get them installed. We look forward to your rating.
Allison