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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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Ohio
1 review
0 helpful votes
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Reliabale place to buy from
August 20, 2024
Updated review

Baught a out every part on my truck frome this company. Nothing but good. Besides a few returns but it was no issues. Definitely worth it.

Date of experience: August 9, 2024

Great delivery on time, but...
February 4, 2024
Previous review

Bumper arrived damaged. I don't know if it was the shipper or American truck. But I will be reaching out.

Date of experience: February 3, 2024
Pennsylvania
1 review
0 helpful votes
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Satisfied
August 20, 2024

Arrived on time and exactly what I ordered! I will order from this company again

Date of experience: August 9, 2024
South Carolina
1 review
0 helpful votes
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Excellence
August 19, 2024

Service is excellent an great selection of parts which I like. Once I places my order I was notified of my order being processed.

Date of experience: August 9, 2024
Missouri
1 review
0 helpful votes
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Expediate service
August 19, 2024

The parts ordered came as advertised. Will use AT again. Thanks!

Date of experience: August 9, 2024
New York
1 review
0 helpful votes
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False shipping claim
August 19, 2024

Was promised 2 to 3 day shipping, my order didn't seem to leave the warehouse until 2 or 3 days after and now my expected delivery date isn't until 7 days after ordering.

Date of experience: August 9, 2024
Ohio
1 review
0 helpful votes
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Bugs held ll
August 19, 2024

Received in timely mater all parts to install was complete very easy to install

Date of experience: August 9, 2024
Georgia
1 review
0 helpful votes
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BakFlip MX4 - 2017 2500 Silverado
August 19, 2024

I do not recommend purchasing this product, over the years I've had two extang models on other trucks and after installing both of them and utilizing them for years I am used to quality products, upon purchasing another vehicle (2017 2500 silverado) of course I needed another cover. This cover "looks" good and comes in neat packaging, however the product itself is absolutely out of its price bracket. The rails are very flimsy and do not seat properly along the bed (yes I know how to install) and non of the latches want to co-operate with the rails, the folding style of this bed cover will pinch your fingers as where my other covers would never. The plastic pieces for this cover were already falling off, the brackets that hold the support rods came broken and after an hour of attempting and hoping this product would work, something clicked in my head as to where I was no longer comfortable with making a $1200 product "work" so I am returning my purchase and going to another website where the Extang model that is quality, is sold. Nothing against AT... They have always been great and have an amazing support team. My personal opinion, too much plastic. I have no idea how this cover is up so high in price with such low quality, after purchasing I see there is many forums where the issues are laid out, If I had done my re-search I wouldn't be submitting a negative review, or be dealing with a return with a lengthy process where I am now going to have to wait 10-days to purchase another cover and wait another 3-days for it to be delivered, yay.

With all that being said, this may be a better product for other model trucks, just not this one.

Thanks,

Date of experience: August 9, 2024
Florida
1 review
0 helpful votes
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Outstanding service
August 19, 2024

Mr Mike Blackport when beyond, he took care of me and explained everything that I need to know. Thanks Mr. Blackport, Outstanding Job

Date of experience: August 9, 2024
Washington
1 review
0 helpful votes
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Friendly, informative, and thorough.
August 19, 2024

Great customer service...I actually spoke to a person! They answered my questions and helped me identify what I needed. Now we'll see how the installation goes...

Date of experience: August 9, 2024
Maryland
1 review
0 helpful votes
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Replacement body panels
August 19, 2024

Order process was simple, parts arrived quickly, parts are high quality. Highly recommend.

Date of experience: August 9, 2024
Ohio
1 review
0 helpful votes
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Seat cover for F150
August 19, 2024

I called the order in and your associate quickly processed the order. I received the seat cover a few days later. Looks to match my trucks seats exactly. Thanks, Gale Hoover

Date of experience: August 9, 2024
Indiana
1 review
0 helpful votes
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Easy buying experiance
August 19, 2024

As always buying truck part is very easy leveraging the American Truck website. Easy ordering and very fast shipping!

Date of experience: August 9, 2024
Pennsylvania
1 review
0 helpful votes
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Love the product
August 19, 2024

Ordered these lights so I could have sequential led lights off all my turn signals and absolutely love the way they look. Just wish there as a smoked lense version of them

Date of experience: August 9, 2024
Pennsylvania
2 reviews
0 helpful votes
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Ordering
August 19, 2024

Ordering was simple and easy. Received item quickly. Will use them again.

Date of experience: August 9, 2024
Ohio
1 review
0 helpful votes
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Easy Order
August 19, 2024

Quick easy checkout easy to order everything was in stock shipping was very fast

Date of experience: August 8, 2024
Iowa
1 review
0 helpful votes
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Windows
August 19, 2024

Very easy so far the power windows master switch was exactly as you described. The instructions for the installation was simple, I think the total job took about 10 minutes. Everything works great. Thank you

Date of experience: August 8, 2024
Kansas
1 review
0 helpful votes
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Product was good but misinformation about manufacturing location. International shipping rates!

Date of experience: August 8, 2024
South Carolina
1 review
0 helpful votes
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Superduty Rim
August 19, 2024

Outstanding service, delivery on time,
High-quality service

Date of experience: August 8, 2024
Pennsylvania
1 review
0 helpful votes
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Great!
August 19, 2024

Great products…Excellent customer service!
Fast shipping. Highly recommend

Date of experience: August 8, 2024
Georgia
2 reviews
0 helpful votes
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Fine until delivery
August 19, 2024

My problem is with FedEx not yall they leave my packages by the side of the road on a highly traveled road. I saw them leave the package and was able to get it before it got taken. In the long run it's the delivery company but it's also your choice on who you contract with. FedEx uses a contract company to deliver packages it does no use to complain. When a package gets taken it cost all of us money. Please consider using a different company in the future.

Date of experience: August 8, 2024