On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered the Firestone wireless controlled air bag kit for my 2025 GMC Sierra 3500HD AT4. With the discounts they were offering on Cyber Monday combined with a Veterans discount, I got the best price I could find. I have ordered from American Trucks before and also had a pleasant experience on that transaction.
I was looking for a very specific set up for my truck and after struggling to find it on my own i contacted support at American Trucks. To my surprise i was able to set up a phone call With Rob and he was very nice and more importantly very knowledgeable and experienced in all of the products that i was interested in and was able to come up with an out of the box solution for my situation where i had thought i would be forced to create a custom hybrid out of a few different products. Excellent communication and follow through by Rob over all great experience.
Ordered a part and paid for express shipping. Website and email said it would get to me on a certain day. It did not, it showed up 2 days later. Had to buy a different part.
I have ordered a good bit of stuff from American trucks every time the shipping is fast and no damage to any of my parts. I needed help ordering some parts and the costumer service was great I didn't have to wait on hold for more than 30sec
Always a great conversation when speaking with customer support. I always get my questions answered or pointed to the source.
Might be a good product but still haven't received it yet, haven't heard anything back from the message I sent about the product
Hello David,
I apologize for the marketing email you received to review your product before it arrived. I see that it was shipped the same day you responded, and you also spoke to a chat representative on 11/27/2025, who answered your inquiry. I hope all is well, and if you need anything else, please feel free to reach out to us.
Thank you,
Allison
I have 24-inch wheels on my Ram 2500 and need better brakes to stop it. I also needed the red calipers; however, you only had the covers, and they were out of stock. I'll check back later.
Nothing unusual or out of the ordinary while online shopping with AT. This wasn't my first experience so navigating the site for my needs was simple.
This is the second time we have ordered from here and find it a great company and very easy to order from and they have high quality products. Yes we would order from them again.
Order yesterday day and waiting for an email to track my purchase other places where I order yesterday I have an email already
Miguel B helped me order a part for my truck I had doubts it was the right part and he cleared it all up for me super helpful gave me his business number in case I had other questions will definitely be reaching out to him again for other parts in the future
Have placed a few orders through American Trucks and have always had a good experience. Quick delivery and their ability to pull up and match you exact truck for part matching works well.
Lets see how the shipping / delivery goes now.
I ordered a bed cover for my f150 truck and I had trouble with the first one and had to return it but after that everything was smooth the return was fast and easy and very good customer service and support
Bought 3rd brake light to replace leaking stock light and vent visors. Great products for price. Quick shipping and arrived undamaged. Brake light looks good but could've fit more flush to truck like stock. No big deal. EGR visors look great in matte black.
I have shopped with yall for over 15 years. Between mustangs, my trucks, body shop jobs I have probably spent over 150,000 with yall. I got my order in and we are on a time crunch and they seem to not care at all. I am very dissatisfied
Hello William,
I apologize for the incorrect item being sent to you initially and for the inconvenience caused by our return process. I see that you submitted your return on 12/1/2025. The manufacturer was involved and quickly responded to your inquiry, requesting that a field destroy be done on the incorrect product, which you completed. We then processed the replacement and shipped it on the 5th of December. Please note that items shipping directly from the supplier cannot be expedited, as we do not have the option to do so. We have processed this as quickly as possible. We care about all of our customers, whether you spend $5 or $5,000 with us. We understand that time is money, and we strive to accommodate and resolve issues quickly and efficiently when they arise. I apologize again if you felt differently. If you need anything else, please feel free to reach out to us.
Thank you,
Allison
The website constantly asks for my vehicle. Every time I visit, multiple times. So many emails and texts are received. I try to avoid using AT but sometimes I have to.
I had ordered a mishimoto radiator for my truck and had it in the truck for 3 years when it failed. It looked as if it had over pressured some how. I called American trucks and sent them some pictures and the next day I had a new radiator on my front porch
I had a question about an exhaust. The representative answered all my questions in depth and was extremely friendly. Would buy from here again just because of the support.
I almost exclusively used American Muscle before, and had nothing but positive experiences. When I switched over to my first and now second trucks, it was a natural progression. If they don't personally enjoy the muscle car and truck scenes, they've really done their research on what's needed and which suppliers to trust
All the products I have bought have been good quality and fit well. The customer service guys are very knowledgeable and helpful with parts so you can rest assured you're getting what you want. Love the open box section.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike,
I apologize if you did not receive your order within the timeframe you expected or paid for. Also for any trouble you experienced with our return process. Customer service can assist you with processing the return and as far as the expediated shipping you paid I have refunded you for it back to your original method of payment. In the meantime if you would still like to return this item please reach out to us for assistance.
Thank you,
Allison