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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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All the products I have bought have been good quality and fit well. The customer service guys are very knowledgeable and helpful with parts so you can rest assured you're getting what you want. Love the open box section.
Shipping was way faster than what I was told. Quality products! 3" lift, upper control arms and soon, my running boards. Waiting on delivery. Love Rough Country! Thanks fellas
We own several Ford Trucks including a Raptor. American Trucks always have EVERYTHING we need to customized them. Staff is very friendly! Website makes it way easier to buy!
AT did just fine with the order and shipping. But I guess I assumed coming from Husky the product would be more robust not flimsy and cheesey.
The product is clearly defined, shows it fits my truck perfectly. The purchase was made with little effort. A pleasant experience!
The process was very easy asto entering vehicle make and model and the description of the parts plus some reviews and a tech support if needed for fitment
I love using this company to help with my build on my truck not only do they have live agents to help if your questioning a part fitting but the also have a pretty good selection of parts the open box portion helps when I can't afford the part cost at full price
My experience with American Trucks went very well. Taney C was very knowledgeable and helpful with my rack purchase. I will be shopping again in the future when I decide to get a tent to mount on top of
American Trucks was one of two places I was able to find the part I needed for my 2014 Ram besides the dealer. The ordering was straightforward and simple. My part was shipped that same day and I'm anxious for it to get here so I can hook everything up.
I ordered the wrong item and was helped out to exchange the product. It was the easiest time I have ever had with customer service by a mile. Top notch service. Got the right product and works great.
When I placed my order on a Sunday with multiple items to fix my truck I was hoping to get them by the wkend. Needless to say, I started getting my deliveries on Tuesday and it was completed the next day. Great! Keep up the good work
I have not received the product yet. It is hard you give you a rating. I have 5 emails asking me to buy more.
I will be forced to block you soon.
I'm happy with everything I've gotten for my truck and I intend on using you guys for all my upgrades. Seeing how I've already ordered a lot of items it would be nice to get a price brake or even something free like a turbo blow off valve, needless to say it was a big hassle getting the stock on to fit on the upgraded inner cooler I purchased off you guys. Also I bought jet performance throttle body and I discovered why you sale the spacer, I didn't know I could have used with the new afe air handler and filters. The afe however didn't come with a cover? I thought there was going to be a clear cover for the air handler box?
Hello Seth,
If you have questions about products you are interested in purchasing or would like clarification on what comes with a product or what you might need to make it work, please reach out to our sales techs. They are the true experts and are standing by to answer any questions you might have. If you feel like something is missing from your purchase of the AFE Air Intake please reach out to customer service. Thank you for continuing to be a great customer; I'm happy we can be that one-stop shop for you and all of your automotive needs. If you need anything, please do not hesitate to reach out to us.
Thank you,
Allison
I was supposed to receive my item today, but it has not shipped yet. Not sure why. I would like to give a better review, but have not received my package
Hey Ron,
I apologize for the marketing email asking you to review your product before you received it. I see now that it has arrived and has been delivered to you. Please feel free to give us a proper rating on the product after you install it.
Thanks!
Allison
I ordered 3 items. The tail lights I ordered, when you put the truck in reverse the backup light will light up on the passenger side and the tail light will light up on the driver side (not the reverse light). With the truck in park and you turn on the lights the tail light will light up on the passenger side and the reverse light will light up on the driver side (not the tail light). Also the license plate lights I received does not fit my truck. It is really hard and takes a long time to get your money back when the product that they sale you does not work.
Hello James,
I apologize for the issues you experienced with the tail lights. I completely understand your frustration with this. I see that your return was processed, but you did call in to check on your refund. I apologize that you had to follow up on this. It seems that the system did not automatically issue your refund as it should have, so the customer service agent you spoke with took care of it and issued it back to you. I sincerely apologize for this again and have issued you promotional credit to use on a future purchase, either online or over the phone. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
Overall delivery and quality of the wheels is good. But I had ordered the 17x9 with the 12mm off set. But instead I got a -12 offset so not how they will look or how much poke they will have.
Hey Mario,
I apologize that you received a -12mm offset wheel instead of a 12mm. I am glad that you decided to keep them, and that you have already installed them and they look good. As discussed, I have sent the feedback to my product data team to see if we can make that clearer on our website for future customers. If you need anything else, please feel free to let us know.
Thank you,
Allison
Perfect, item to display on your truck. The one I have now, is getting old and starting to crack. Am really
GladI l was able to find a replacement, for it! Thank you!
So far the purchase process has been good. Communication about confirmation of purchase was speedy and information about deliver has been good.Will reserve final review when product is delivered and in good condition.
Had a cancelation after ordering the incorrect part. Customer service was quick cheerful and helpful. Seems like a solid company.
You have a lot of parts to choose from and the cost of parts is good. If we need assistance to confirm a fit for a vehicle. You guys are there to answer all questions. When we buy from Canada we have to pay the dollars difference between the US and Canada. That is normal. It would be interesting if American Trucks had a branch in Canada? Thanks for your service again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your feedback regarding the Husky Liner GearBox Under Seat Storage Box. I apologize if this item is not of the quality you were expecting. Please feel free to contact our Sales Techs if you would like to look for an alternative product. If there is anything else we can do for you, please reach out.
Thank you,
Allison