On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Overall delivery and quality of the wheels is good. But I had ordered the 17x9 with the 12mm off set. But instead I got a -12 offset so not how they will look or how much poke they will have.
Perfect, item to display on your truck. The one I have now, is getting old and starting to crack. Am really
GladI l was able to find a replacement, for it! Thank you!
So far the purchase process has been good. Communication about confirmation of purchase was speedy and information about deliver has been good.Will reserve final review when product is delivered and in good condition.
Had a cancelation after ordering the incorrect part. Customer service was quick cheerful and helpful. Seems like a solid company.
You have a lot of parts to choose from and the cost of parts is good. If we need assistance to confirm a fit for a vehicle. You guys are there to answer all questions. When we buy from Canada we have to pay the dollars difference between the US and Canada. That is normal. It would be interesting if American Trucks had a branch in Canada? Thanks for your service again
I ordered headlights and taillights for my 2013 GMC sierra W/T edition
Fix up my truck I've had since new is bringing by some joy in owning the older models 👍
Prior to placing my order, I called and asked about getting the military discount applied. I was informed that they do not provide military discounts, however, online it clearly states military discount via get verified. I placed my order for the much-needed item and decided to shop elsewhere for the other suspension items.
Hey Steven,
I apologize if you were misinformed, but I did locate your account with us, and you are already enrolled in our military/first responder program, and you have been an active member since 2024. Therefore, I'm not sure what you are referring to, as you would receive a discount on eligible items. It appears that you used a Black Friday promotion on this order instead of your military discount, as you cannot stack promotions. I apologize again, and if you need anything else, please let us know.
Thank you,
Allison
Awesome, everything I bought has completely transformed my Silverado into the best the truck has ever ran and sounded, 10/10 would buy from American Trucks again and the future, I've been very impressed by every part I've put into my truck and it's only made it more awesome.
Quality products, fast shipping, excellent customer service what more can you ask for!? Shining light in a dark retail world.
My experience with American Trucks is awesome. You have numerous sales going on. It's hard to select just one. I believe your company is doing a great job. Keep up the great job and give customers a discount on your accessories.
I have purchased from you many times before on my last truck-so it was a no brainer to come back to you upon the purchase of this truck. Quality has always been good and the prices are within my budget for the items I purchased.
Terrible. I tried to cancel my order with no luck. Tried immediately after ordering but there was no way to on website despite instructions.
They are sending the part which I will now regurn on receipt. Long dividion and costly.
Hello Thomas,
I apologize that you were unable to cancel your order after it was placed. Our cancellation window is very short, and we are working on improving this. Unfortunately, once the order is processed, we are unable to cancel it. However, you are welcome to return it, as our email representatives informed you, and we will waive any return shipping costs associated with our prepaid return label since you did attempt to cancel it. I apologize again for the inconvenience, and if you need anything else, please let us know.
Thank you,
Allison
I order a AFe silver bullet throttle spacer for my ride and the bolts would not thread onto my throttle housing and one bolt was broken on the tip. So call customer support on a Sunday afternoon and talk to a wonderful dude Named Derick, big shoutout to my guy! Anyway the reason I called was bc I also bought a k&N 63 series cold air intake and when I went to put it on I had no bolts at all in the hardware bag, had everything else but bolts😂😂 so my guy Derick took his time and helped me tremendously and went above and beyond I appreciate him! He went through every piece of hardware installation kit that I had piece by piece and it was a lot! He got my return done over the phone while I took pictures of the all the parts and products and helped me through that and helped with getting me a hardware kit for the K&N ( the system kept telling him it was unavailable but he did find it) Remind you this was on a Sunday afternoon I didn't expect to talk to anyone honestly but Derick is the man!
The mirrors i have are hard wired the ones that I have bought have a plug-in I am unable to install them unless I take them somewhere to have someone else do it
Hello Craig,
I'm sorry to hear that the side marker lights are not working for your truck. I see that you have already spoken to customer service, returned them, and received a refund on the 27th. I apologize again that these did not work out for you. Please remember that you can always work with our sales techs to find an alternative solution if we have one available. In the meantime, if you need anything else, please feel free to let us know.
Allison
Decided to buy once again from you guys and items will show in stock until your order is processed then once payment cleared I receive the notification my items are no longer in stock and my order is now delayed. Not a very ethical way to do business. You product selection is great, logistics are falling short.
Hello Mauri,
I apologize for the confusion regarding your recent purchase and for any delay in the emails you received. This item is coming directly from the supplier, so technically it wasn't backordered. However, when the estimated ship dates are updated by the supplier in our system, it triggers an email to the customer stating that it is backordered, along with the new estimated ship date. It appears that when this was originally ordered, the 'get it by' date was 11/29-12/01, but it was then updated by the supplier to 12/12-12/13, which triggered that email. Fortunately, this shipped and was delivered within the original 'get it by' dates. I apologize for the confusion and for any inconvenience this has caused you. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
2021 Ram 2500 4x4 (40,820 mi) stock factory height. Installed dual piston steering stabilizer kit for better steering control. Installation was easy and simple as per video and instructions. Completely satisfied with steering results. Firm control and response with maneuvering versus factory single piston unit. Excellent upgrade. Thanks to Nic S. For his professional support.
David in Louisiana
5 minutes after ordering the wrong part, it had already shipped and I was too late to change the order. I ordered a rear brake kit and meant to order front and rear. But, after a few minutes on a Sunday it was too late to change. I will order my front kit somewhere else. DO NOT RECOMMEND!
Hello Brandon,
I apologize that we were unable to cancel your order for the Rear Brake and Caliper kit. Unfortunately, we have a very short cancellation window, which we are currently working to improve. This order was shipped directly from the supplier to you, and they shipped it the same day you placed the order. I apologize for the inconvenience. If you would like to return the item and reorder, we will cover the cost of the return, and we would do what we could to assist you. Please feel free to reach out to us for assistance.
Thank you,
Allison
Very nice people and educated and if I didn't like it, I could return it. And is easier to return. I only return once the second time they seem the same thing again I returned it with no problem. They couldn't get the right thing. It was a tire.
My checking account was initially charged $160 more than my purchase. When I spoke to a company representative, I was told that was the way their system works. This caused an overdraft on my account because I only keep close to the purchase amount in that particular account in case of fraud. I order a lot online, and this is the only company that has done this. This may be something you tell customers on your order page.
Hello Jerry,
I apologize for the authorization hold and the overdraft on your bank account. Sometimes, we place authorization holds on funds prior to actually capturing them; these authorizations typically fall off within about 3-5 business days, depending on your bank. I apologize for the inconvenience and any trouble this has caused you. I have issued you promotional credit to use toward a future purchase online or over the phone. If there is anything else we can assist you with, please let us know.
Thank you,
Allison
The first order I put in would have been okay except you tried to sneak in that extra warranty that I didn't see or want. The technicians that I worked with were really great in getting that all straightened out though. Order had to be placed a second time minus the additional warranty.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mario,
I apologize that you received a -12mm offset wheel instead of a 12mm. I am glad that you decided to keep them, and that you have already installed them and they look good. As discussed, I have sent the feedback to my product data team to see if we can make that clearer on our website for future customers. If you need anything else, please feel free to let us know.
Thank you,
Allison