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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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2021 Ram 2500 4x4 (40,820 mi) stock factory height. Installed dual piston steering stabilizer kit for better steering control. Installation was easy and simple as per video and instructions. Completely satisfied with steering results. Firm control and response with maneuvering versus factory single piston unit. Excellent upgrade. Thanks to Nic S. For his professional support.
David in Louisiana
5 minutes after ordering the wrong part, it had already shipped and I was too late to change the order. I ordered a rear brake kit and meant to order front and rear. But, after a few minutes on a Sunday it was too late to change. I will order my front kit somewhere else. DO NOT RECOMMEND!
Very nice people and educated and if I didn't like it, I could return it. And is easier to return. I only return once the second time they seem the same thing again I returned it with no problem. They couldn't get the right thing. It was a tire.
My checking account was initially charged $160 more than my purchase. When I spoke to a company representative, I was told that was the way their system works. This caused an overdraft on my account because I only keep close to the purchase amount in that particular account in case of fraud. I order a lot online, and this is the only company that has done this. This may be something you tell customers on your order page.
Hello Jerry,
I apologize for the authorization hold and the overdraft on your bank account. Sometimes, we place authorization holds on funds prior to actually capturing them; these authorizations typically fall off within about 3-5 business days, depending on your bank. I apologize for the inconvenience and any trouble this has caused you. I have issued you promotional credit to use toward a future purchase online or over the phone. If there is anything else we can assist you with, please let us know.
Thank you,
Allison
The first order I put in would have been okay except you tried to sneak in that extra warranty that I didn't see or want. The technicians that I worked with were really great in getting that all straightened out though. Order had to be placed a second time minus the additional warranty.
While I haven't purchased a lot from AT, I find that they have an extensive selection of parts and accessories to choose from and everything I need for my 2024 F-150 Lariat.
The person who I spoke with was helpful. But the charge of a $25 handling fee I will not pay so I am returning this order and will no longer purchase from this company.
Hello Thomas,
I apologize for the handling fee that FedEx charges us on certain items due to their policy. I see that your item was returned and checked into our warehouse today. Your refund has been issued back to your original method of payment. As a one-time courtesy, I have also refunded you for the handling fee and shipping.
In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
I ordered them Friday morning and they was at my front door by noon on Saturday. I love how fast and efficient American Trucks is make sure the customer gets whatever parts they need asap. They have the best prices and I wouldn't shop anywhere else. They have a customer in me for life.
I ordered a set of Go Rhino side steps for my truck. They were on sale for a pretty good discount as it was. I called just to verify that they would fit and the lady gave me a coupon code for another $15 off. Plus they arrived a day earlier than they said they would.
No complaints at all. Would definitely order from them again.
I had been shopping for replacement parts for my truck and kept coming back to American Trucks simply because everything is here.
Always able to find the accessories I am looking for. Website is easy to navigate. Always my first choice when I need something!
Ordered new valve spring set. Price was decent. Twice as much than Ebay, but Ebay has delivery issues. I have Ordered other things from AT before and its always been a positive experience.
Had to send an AWE intake back because it was mislabeled for my truck. I was given a store credit, which I found out you need to redeem through a real person. Christopher P. Down in Florida was that guy, and he did a great job with the whole process. We now have the correct part on it's way!
The buying part wasn't bad but the delivery was not as promised! It came a day later than was told which in return came another problem with getting it installed…
Hello Josh,
I apologize if your order arrived a day later than expected or advertised. I checked the tracking details, and it does not reflect a delay in transit, so I sincerely apologize if this has affected your installation plans. I have provided you with promotional credit to use on a future purchase, either online or over the phone, due to the inconvenience. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
Needed an exhaust for my 2016 f150 3.5 ecoboost after carefull looking and investigating I purchased the flow master system. The reviews and videos you provided made me make my decision.
Navigating your website was a little bit challenging, needed help from family member to finally find the right product I was looking for.
Hello Raimund,
I apologize if the website was a bit difficult to navigate and locate the product you wanted to purchase. I have sent you a follow-up email requesting additional information regarding your experience to help us better understand what happened and get to the root cause of the problem. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
I bought side steps and a soft cover for my previous Ram 2019. I am still satisfied with the ever lasting quality off my order.
Excellent experience! The chat feature quickly sent me to a live technician who confirmed the part and he sent me a link straight to it. Very quick and helpful!
I just run up on your website and was looking at different taillights from my new vehicle have a 2023 GMC Sierra crew cab X31 when I found these taillights. They are the LED with sequential blinkers smoked lens. I knew this was the ones I had to have and they actually had an open box one, which was in great condition for almost half off. I recieved them in 2 days by fedex. I was very satisfied with how long it took to get them. I took less than 10 minutes to install. I would definitely recommend buying any products from these guys. They're very helpful, knowledgeable and truthfuland what you get.
E comprado todas mis parte para mi troca 1998 y mi 2013 dodge ram y para mi son los mejores ni en el Diller las ancient
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Hello Brandon,
I apologize that we were unable to cancel your order for the Rear Brake and Caliper kit. Unfortunately, we have a very short cancellation window, which we are currently working to improve. This order was shipped directly from the supplier to you, and they shipped it the same day you placed the order. I apologize for the inconvenience. If you would like to return the item and reorder, we will cover the cost of the return, and we would do what we could to assist you. Please feel free to reach out to us for assistance.
Thank you,
Allison