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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The product was shipped on time as stated by the manufacturer. Will definitely be shipping for more parts!
Easy and fast! My order was shipped and arrived in no time! Would highly recommend!
The running boards are not what I had hoped. The aluminum on the side is an entirely different look than the picture. Had I realized that before they were installed I would have returned them. I was very disappointed.
Exactly items delivery with out any scratch or damaged. Professional products.
Your product was very easy to purchase online. It arrived at my house in an extremely short period of time. Installation was very simple and I'm sure I will be extremely happy with your product as it sealed all the way around..
Very quick shipping, easy to use and good prices on their parts
Great comms and fast shipping. Great customer service. Always a pleasure purchasing from American truck.
Very easy to find what I needed, placed an order and received it in a few days
Still waiting on full order, replace part, and part not shipped
Thank you for reaching out about your bed mat and hood protector, very sorry for your experience.
I see that we shipped out your replacements Jasan, but if you would have any questions
Or if you would like to discuss your feedback- I would be happy to speak with you.
You can reach me at EXT 1257.
Have a great day!
Amy
Great company! I actually spoke with Nick and he helped me work through my frustration of the specific items I wanted to order always being out of stock due to popularity. He offered me an additional discount which helped. I will always be a customer! Thanks AT!
Excellent experience Josh set me up with what I wanted
I bought a product and although I provided all the information possible, the pieces were hitting the glass of my truck's window. I spoke to fix it and it was very stressful and time-consuming, a total waste of my time.
When I installed it and took it for a test drive it felt good and sounded good.
There was an order that was taking longer to ship than the other items we had ordered. We decided to reach out to American Trucks through email and we received a quick response. They gave us updates throughout and when we called to confirm some of the updates they were nice and very informative. Best customer service that we've experienced so far.
I was looking for front seat covers and the website told me what I was looking at would not fit. I picked another that I liked and it said "This Fits". I love the fact that it knows my truck and will not let me purchase items that will not work.
Product arrived on time, undamaged, and in working order. Fits well. A little tight on the mirror surround. I gently bent the material where it meets the mirror. Fits fine now.
Packaged nicely very easy install. Didn't need to paint over it the satin paint matched my theme perfectly. Looks mean af
I sort of stumbled across the AT site while lift and tire shopping. I really love the way thier vehicle specific sorting works, it is the best I have seen of any online parts retailers, gave me a lot of confidence I was getting the correct parts. I got my lift and stems in time to install on the holiday weekend. Excellent so far. Thanks!
These lights are probably my favorite ive had they look good during day and night very easy to install only thing was i had to find a way to mount the boxes for the led lights cause the sticky side didn't work the best on the truck but all in all great lights
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Michael,
So sorry to hear that you are not happy with your running boards.
I do not see that you have contacted us to return these or anything.
You have a voicemail from me and if you have any questions please let me know.
I can be reached at EXT 1257. Have a great day.
Amy