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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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It was just fine nothing specific just had some of the items I was interested in.
Wrong parts for my F150 sent initially, had to go through the returns and wait another week to get the parts I needed! Just aggravating!
I love how quickly my package came and I will be ordering again soon
Since I have been purchasing products from American trucks it has been great.
Awesome service very understanding over the phone very polite
Received order on time with no problems. Will order more products in the future.
Order some taillights that were supposed to be here by Monday, patiently waiting for a shipment email i ordered from a different market haha, lucky enough they sent over an email and said they needed further information to process my order, for some tail lights! So i will just be ignoring that.
Nice and easy to get what you are looking for and then some things you are not.
Rough country HD2 running boards are not as advertised on tour site. The ends of the running boards are unsupported plastic held on by two screws. I will be returning this as soon as your site allows me too. It won't let me choose this as an item to return and the support line is closed on the weekend and before 5pm?
I expected all the items I bought to be in a box all together but I was left wondering where one of my items were after one item was delivered to my door and the other in my mailbox. I would expect a notice that all my items were sent separately next time.
Delivery was quick. Part arrived in good condition, and fit perfectly.
The gentleman on the phone was awesome. Definitely helped me out, to find what I needed. The only problem is, there was nothing in stalk. So I had to order a color I didn't want. And I will have to powdercoat them myself.
I like that I can put in my vehicle and get only choices for mine. I am guessing you have less returns because of this. Thank you
Easy to install, and do what I need them to do. Recommend for extra tie down locations.
Great experience with ordering and installing my truck accessories that I purchased.
I really like the reviews and the install videos. The site gives customers plenty of information to make informed decisions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruce!
Thank you for your feedback and for your purchase of your D-Ring shackles.
Very sorry we did not have the color you wanted in stock.
If you would like to discuss your review please feel free to call me
At EXT 1257. Have a great day!
Amy