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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Seemed quick and easy to order. Tracking was straight forward and it was delivered on time and in one piece.
Box arrived broken open upon receipt and missing the installation kit (washers & nuts). Item shipped in the shock box - should ha Vespa key both shocks in another box.
Very good, easy to navigate website and product actually fits. Also offered first responder discount which is had to come by.
I paid extra on the shipping for Saturday delivery. Did not receive my item.
Hello Nevada,
Sorry you missed my call, I left you a voicemail regarding the delay in your shipping we apologize again and if you need anything further please do not hesitate to give me a call back at ext 1896. Thank you and hope you have a great day!
Allison
I recently had an issue with a stock tail light. Instead of replacing the one. I figured I would purchase new. Found your site and exactly what I was looking for. Even gave me the color options to match my truck to see how it would visually look. Great service! Is it possible to get a few shirts so I could promote your company at my shop I work at? We have over 200 employees and most drive trucks and are always purchasing new things for them.
I was confused when signing up for an account that included a military discount after I had selected the item for purchase as the price changed on my screen. I called the customer service line where the agent quickly explained the issue and corrected the item price for an awesome deal.
Luke was great gave me couple of options really liked the second one he was very friendly and professional great service
Product does exactly as is sais. It does not add horsepower but does make your throttle react way better than factory.Economy 9 got me a +4 on mpg in town. Definitely worth it..
The running boards were easy to install and look good. They came with two support brackets, I would like to purchase a third set of brackets for added support. Overall good product.
As described. Perfect delivery, very timely. Thank you very much for being a great online seller.
Made a purchase on and item that went on sale a few days later (over $100 less). I asked about if I was eligible for the sale price but was informed I was not due to my contact for the request being more than 7 days of the order.
Hey Craig,
Great speaking with you today, glad we were able to resolve the discount issue and looking forward to your continued business. If you have any further questions or concerns please do not hesitate to reach back out to me at ext 1896.
Thank you again and have a great day!
Allison
It looks great. They actually show you how to install it on the website and how easy it was to install.
Nice product, fast shipping, reasonable price. My son said it was quick and easy to install, and feels surprisingly durable for the price
Easy to navigate the site. Very pleased with this product and its always a pleasure to be able to know they back their products.
Everything arrived quickly and was easy to install visors,side steps,bed cover all in 3 hrs of work
Ordered plug wires, (but didn't know about coils & plug wires came in a set), was really ez with your associates help bravo brother good job I appreciate u gotem here no problem.
THANKS AGAIN...
Great product install it already same day I got it Please with product happy with it prefect it fix great product looks amazing on the truck and sounds great it it wasn't to hard to install gave me a better gas mileage average went up to 28 miles per gallon on my 3.0 diesel engine on my 2022 Serbia gmc very please with it can said going to be good
Clear info about product. Requested coupon, but after 15 minutes had not received it, so completed order anyway. Hoping order is as advertised.
Hi, I tried to enter the code for my free gifts.
Summergift24 for the garage banner and stickers.
Hopefully you can include my free gifts that I saw on your catalog.
Thanks,
R Mammana
-------- Original message --------
From: "AmericanTrucks.com" <*******@em.americantrucks.com>
Date: 7/5/24 10:19 AM (GMT-05:00)
To: *******@aol.com
Subject: Your Order Has Been Received
*******@hildaplant.com
Thank you for visiting AmericanTrucks.com
Order # 36-******* Ordered On: Jul 5 2024 10:17AM
Dear R Mammana,
Thanks for ordering from AmericanTrucks.com! We have received your order and have started processing it.
Check Your Order Status
AmericanTrucks.com Customer Service
ORDER INFORMATION
OMAC Lower Tailgate Body Molding; Chrome (12-18 RAM 1500)
Item #: R*******
Unit Price: $76.99
QTY: 1
SHIPPING TO
R Mammana
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Hey Phillip,
Sorry I missed you, I left you a voicemail going over a few different options to hopefully resolve your issue of missing hardware and the instructions. Again please do not hesitate to reach back out to me directly for further assistance if needed.
Hope you have a great rest of your day!
Allison